To start off with I posted this on Generac's "revi...

To start off with I posted this on Generac's "review" site. It was declined because it didn't meet their criteria. In short they didn't like what I had to say and to include the treatment I received from customer service. However since Generac has the ability to pick and choose what people has to say about their product, I'm leaving my experience here.

Generac may have great reputation for generators but it is obvious that they are not equipped institutionally to support any consumer products. In short they want you to buy their product but don t expect you to really use it. Their business model is to only deal with dealers and not sell anything or support consumers directly. The lesson is clear, at least for me. Avoid Generac consumer products unless you want to be caught in a Catch-22 quagmire regarding parts, service and a unit that actually doesn t work. Generac may want to introduce consumer products but until they determine how to change their business model to live in a consumer world you will have an expensive and almost non-repairable item.

My first impression was good read the reviews and it was high. However I m wondering if their ratings are fixed because this machine didn t even come close to living up to its reputation. On the first start there was trouble. (June 2020) Carb couldn t regulate fuel. (Overnight after fist start I woke up to a filled crank case, both cylinders and had gas dripping out of the carburetor and gasoline all over the floor) Called Generac and they referred me to their authorized repaid dealer. However this dealer had no idea they were even one. I waited over two weeks for this dealer to get their act together but with no avail so I called Generac back again and this time they gave me two more locations both 20 miles away. I waited almost a month before the replacement carb came in. Upon installing and testing, the engine failed. So now I need a new engine. Service center placed and order. Weeks went by and nothing. Called many times to see where it is and long story short Generac put the blame on the service center. Finally on August 27, 2020 I got my generator back.

August 28, 2020 I put it to work and in less than an hour it had shut down. I had found motor oil strung all over the inside the truck it was sitting in. I added another quart restarted the unit and literally saw oil dripping out of the engine being sucked up by the engine cooling fan and tossed. With the amount of oil puddling and sprayed all over the place I was surprised that Opec wasn t there with a drilling team. Come Monday (August 31 2020) it went right back to the authorized service center where it had been sitting for two months. Long story short the engine that Generac gave me was a used one and told me it was new. A used engine or in their (Generac s) words a repaired one with unknown amount of hours on it. (Generac repaired tag included in picture)

Generac customer service is everything short of actually helping you. Oh they ll say that their sorry but that would be the extent of it. I was offered a new unit but after receiving a used engine for a generator with less than an hour on it that cost me three grand I couldn t trust them since they done me wrong like this. I asked for my money back and it was a fight. Back and forth and finally I was told that they would refund my money and made it a point that I was going to wait 4 to 6 weeks for it and even that came with no guarantee. They didn t offer any compensation for my lost time, cleaning or the fact that I had to rent a generator.

In closing avoid Generac like the plague. You cannot count on them or their equipment . Don t buy, not recommended, not worth the hassle, and this company should be in the top 5 of the worst company to deal with and product output.