Gateway hyundai Reviews

My experience at Gateway Hyundai Fargo has been excellent in every way. I have purchased two new Hyundai Sonatas from Gateway and have had both of these vehicles serviced there. The staff is professional in every way and I fully intend to purchase my next Hyundai Sonata there.

Great place, good customer service. Awesome people to work with everyone is willing to go the extra mile to help you. Gateway theory is to make your goals there goals, To give you the best customer service .

Friendly and honest. Which is rare and automotive industry. This is the second Hyundai dealership I've dealt with. Idk if it's just Hyundai itself or I just lucked out with honest staff.

Nice cars and SUV's, friendly people and great service

On the 3/29/2021 i brought my vehicle again to this dealership for an oil change, front license plate bracket installation and a hood strut installation. I brought my front license plate bracket and I brought 2 hood strut for them to change the old ones and install the new ones instead the installed just one and kept the other. My vehicle was very clean when I gave it to them and I received it very dirty. The headliner was covered with their greasy hands, The claimed to wash the vehicle which I didn't authorize. My car was super clean when I brought it to them and I got it back all dirty, mud all over the tires and underneath they literally drove my vehicle on mud, they changed my radio station why, they adjusted my seat all the way to the front and did not adjust it back how they found it. I hate this place. I never go in and come out happy why? A dealership as big as this with unprofessional service technicians. Last time the scratched my wheels now something else. I wish I can give 0 stars. An independent workshop is way better than going to this dealership. This will be my last time going to get my vehicle serviced at Gateway Hyundai Fargo. They don't know how to take good care of a customer. Just stay away from this dealership.

Allen was great to work with...found the pickup my husband was looking for. Definitely will be back for our next vehicle. Make sure you ask for Allen Gateway Nissan next time you visit and tell'em Brenda sent you and make that great deal!

as always great service dept waiting area all was great thank you

We went there to see what they could do for a new car. Awesome job, Connor was awesome. The money guy was great too. Thanks guys.

My husband and I were looking for a SUV/crossover - we had checked out a few cars, but were waiting for the right one within our budget. We worked with James - he was incredibly patient and personable through the entire process. I think Jeff was the finance manager? he was awesome and answered all of our questions.
While we spent the afternoon waiting for everything to process - all staff were professional, friendly and accommodating. We had a great experience overall.

The only place that I take my Hyundai for anything it may need.

Friendly and a good price on an oil change and tire rotation.

Attentive service people. Comfortable waiting area with digital plugins and cookies!

My car was sitting in the garage and wouldn't start. They arranged a wrecker, found the problem first thing the next morning and fixed it. They were very helpful and professional.

Great service and replaced my tire sensors. No more annoying tire light on. Also replaced my burned out bulbs that I didn't realize were out.
Thank you

Genuinely fabulous customer service...and I was only there for a recall!

Great place very very busy had to wait but that should say something right there. While you wait have drinks and cookies on them and watch television.

If you want a great deal on a vehicle be sure to stop here. I'm loving my new Hyundai SUV.

Horrible place to go for car repair and services. The sales department was bad too when I bought my car 3 years ago. The service department is one of the worst in town. The last two times(5/3/2019 and few months before) I was there were disaster. When I went there to pick up my car after they told me it was ready, there were parts from my car laying around in the car that they forgot to put them back. I told the service manager about the situation, he was more dismissive than apologetic. The last time I went there, they messed up my car's head light and turn-signals(how complicated is this?) I didn't even realize until a cop pulled me over that night and gave me a ticket. I went back the next morning to Gateway and there was the same sales manager, very dismissive and rude.

About a year or so ago, I went there for brake pads replacement. They told me it was done after long wait and I picked the car. They next day I had to bring the car back because they screw up the car. At least, back then they rent me a car for free for a week until they fix my car.

My point is, stay away from Gateway and take your business somewhere where they would appreciate your business and actually do their job. Gateway is a terrible car dealer.

Top notch staff at Gateway Hyundai! Karina was very helpful in getting me in a sharp looking car, at a great price! THANKS

I dislike shopping for anything, especially cars. I receive Motor Trend and they had an article on the Genesis. I knew immediately that was where I was moving towards. Everyone is driving an SUV, but I have never likes/enjoyed/relaxed with the ride in an SUV and I have ridden in a Lexus 450 Hybrid. The ride is too stiff and I feel every bump in the road. With my new Genesis.....problem solved. Niklaus-sales manager....Tim B.-salesman and Jeff- financing made the whole process "anxiety free." Extremely pleased with the attention and follow-up as I continue to get acquainted with my baby. It is a no-contest that I would recommend them for your future major purchases. Give me them some serious attention. R N

A very nice dealership with a good selection and excellent service.

Do not buy from this dealership! I m very disappointed in the company, it s workers and how they treat you after you buy from them. I wasted $3,000 on a used truck that broke down six weeks after I purchased it. I wrote them to see if we could resolve the issue and no one contacted me back. I had to take them to court and their attorney wrote a counter claim stating I purchased the vehicle As Is and they did not owe me anything!! This is a horrible way to do business and I hope that they don t keep getting away with these unethical business practices.

Real friendly people It was really a nice place drove the vehicle in Couldn't Ask for it any better

Always willing to answer questions on parts for my 2004 Nissan 350z, service always has a good attitude! Would recommend!

I would highly recommend taking your vehicle to Gateway Hyundai for all your service needs!!! Edgar was so pleasant to work with getting me checked in assured all my vehicles needs were addressed by the expert technicians. I really feel valued as a customer!!

I've never been treated so dismissively from a service provider. I had over $750 of maintenance work to be performed that they, without telling me, chose not to perform simply because I was taking too much of their time. When I went to pick up the keys to my car none of the items they identified and suggested I fix were completed.

I took the car to St Cloud Hyundai a few days later and had a very good service experience. Never again will I visit Gateway.

Gateway service is my go-to place for my Hyundais everytime. I know they'll do what needs to be done with the right parts and the right know-how.

Bought a 2017 Santa Fe and was told it had been serviced. The coolant reservoir and windshield reservoir were empty and when we took it in to be serviced at our local Hyundai dealer the air filter an cabin filter were filthy. I was told I would be reimbursed. We will see but I am very disappointed.

I worked with Seth and my experience was nothing short of wonderful. Very knowledgable of all the vehicles he showed me and was extremely customer oriented in his approach to find the right car for me.

I have had very positive experiences when buying a car through this company! The whole staff was excellent and I was very impressed by the transparency of the staff!

Great sales and service. Everyone goes above and beyond to make sure I was taken care of. Second vehicle I have purchased there and would not hesitate to go back!

Very professionally ran business and the guys took great care of me

I was having an issue with my drivers door exterior touch lock.... many times would not lock. Unlocking never an issue. Door handle was replaced.... however, problem still exists. Seems like cold weather enhances the problem.

I always have a pleasant experience at the Fargo Hyundai service division. The staff is courteous and efficient .
Thank you for the excellent customer care .
Sue

Today I had an appointment for a part to be attached to the roof of my vehicle. Now mind you the piece had to be ordered, I received several text during the past couple of days reminding me about the upcoming appointment. I get there about 40 minutes Early. I m sitting in the waiting area & a nice friendly text comes across that if I need anything or want to pay my bill on line I can respond to this text. About 20 minutes later my name is called. The young man says your part was ordered by nathen. Your vehicle is being brought up front. No explanation as to where the part is or when it will be coming NOTHING **#*#. Not even a car wash at least!!!!!! I feel like I was just USED & thrown aside..... Fine if that is how its going to be then so be it!!!! Guess a different dealer ship wants my business . FUMING

Excellent service as usual. On time. Quick and kept us informed. Highly recommend this dealership and Connor as your salesman for great follow-up service as well.

James was extremely helpful and easy to work with. Will be contacting him again on my next vehicle!