In October they came to carry out the annual periodic inspection of the gas for which we paid maintenance. They just kept an eye on the boiler and didn't even bleed the radiators or put the boiler into winter mode. I left the boiler correctly and they told me that since a month had passed, they did not pass. Go ... of revision. Happy we switched to Endesa. We called to demand that they pass to
Natural gas, has subcontracted nedgia. Nedgia is a company that does not solve problems easily. Complete the solutions a lot, pass the ball to the marketing company and is nedgia. And the customer goes half crazy. Actually, they try to charge for everything and they pass your data to installers, to do the technical inspection, teasing the client. And they charge you on the same gas bill. This is very serious, there is a data protection law.
Too bad the customer service of the distributor. The lady who attended to me was even rude, not at all receptive, I hung up on her for her poor response.
The service was very slow, the last time we waited three weeks for the inspector to come to install the meter and register the line, there was something wrong with the installation and now we have called again and we have been waiting for more than a week.
It took me 21 days for the technician to come to install the natural gas ... I am sorry that this happens in the 21st century. There are other companies that offer better services and conditions. DO NOT CONTRACT WITH NATURAL GAS
There are few modern buildings in Barcelona with many historic buildings.
Beautiful building in the City of Barcelona. As the headquarters of a large company, it is up to par
For more than 6 months I have been waiting for the "COMPULSORY" revision of the gas installation. I have called countless times for the claim of it always giving long about it. I have asked to speak with someone responsible about the issue or with the client's advocate and it is impossible. It is a shame the helplessness we suffer for paying for a service.
I ASSUME THAT YOU ARE NEDGIA, IF I HAVE BEEN WRONG, I ASK YOU FOR APOLOGIES.
These gentlemen invent the readings and send them to Endesa.
In my last invoice they have invoiced 7203m, when what was written on the paper was 7055.
I keep a photo. It's not the first time.
They refuse to rectify, even though I have delivered photos of the meter reading and
even though I keep the reading written on staircase paper, in photo.
Endesa has given me an invoice of 117 euros because of them. THE ONE FOR THE OTHER, THE HOUSE WITHOUT BARRERRRRRR
THAT BAD MANAGEMENT OF NEDGIA, FOR NOT TALKING ABOUT THE PERSON THAT HAS HELPED ME IN ITS NUMBER OF PHONE, HAS LEFT ME WITH THE WORD IN THE MOUTH.
FROM WHERE READING HAS BEEN REMOVED. I CAN PROVE THAT YOUR READING IS LIE. MY PHOTO TRIES IT. WHAT THEY PUT THE PAPER FOR, THEN PASS WHAT COMES INTO THE WIN.
AN AUTHENTIC DESPROPIT, OF WHICH I DO NOT THINK TO CONFORM ME
IF YOU NEED MONEY, REQUEST A LOAN TO THE BANK. THESE ARE NOT WAYS TO DO. I HOPE THAT MY THEME IN WHICH I HAVE INVESTED ENOUGH TIME, OF MY FREE TIME, RESOLVE IT ASAP. I HAVE NOTIFIED WHEN IT CORRESPONDS, THEN I WILL SEE, WHAT CAN BE DONE, IN ADDITION TO MAKING MY PUBLIC CASE
IT'S NOT THE FIRST TIME IT HAPPENS
Two months and a half ago I requested the gas, they did not supply me because they discharged another person with my address and until they do not fix it they do not give me gas, I do not have a meter or gas, I live on the floor my two children of seven months and my partner, I have written them e-mail and they ignore me, does anyone know if legal action can be taken? Greetings,
The building is impressive but the service is very expensive and the customer service is poor - and you have to speak either Spanish or Catalan. If not you are in trouble.
Service requested since September 2017. I still do not have gas and therefore I do not have heating. So I cannot live at home because, in Aranda de Duero (Burgos) in winter, temperatures reach a few degrees below zero More
Natural gas ahira is divided into Nedgia, the gas marketer, which is a company disaster when it comes to managing gas inspections and they are expensive on gas bills.
The distributor is called Naturgy and the business is shared with Nedgia and they attend very badly to the. Client.
I requested electricity service for a house in the Concello de Rois almost a month ago, a lady when I accepted by phone she told me that she would have electricity in seven days (labor), where they are already going !!!!!!!! I am calling customer service every day and the only thing they know to tell me is: we have an incidence but we do not know any more PLEASE !!!!!!!!!!! But solution or contact me to give me some reason NOTHING AT ALL. Sorry for not saying more things.
Seriousness 0. We have been waiting for gas discharge for 6 months. Due to some computer problem they are not able to terminate the previous client completely and for that reason they are not able to register ... While we have been without gas for 6 months at the counter, neither hot water nor heating ...
A formidable company! What happens is that people have to understand, that Gas Natural does not install are the collaborating companies that are not half serious.
They go in the name of the butterfly and there is a lot of face for life and take advantage of the trust and the moment.
Gas Natural, always responds and treats its customers great ... but trust and delegate has a price ... Pay outside consequences.
Greetings!
More than two weeks without being able to register the gas in my portal, although the rest of the 13 portals if they have, have not given the correct registration of the installation, and meanwhile, already living in our new house, with cold water and having to walk heating water to shower. The worst, that neither give solutions and seem to show interest in it.
I have a month for an incident. They have sent me two messages telling me that the incident has closed when it has not been resolved. Moreover, nobody has contacted me all this month. I had to make 7 calls already.
There is no one who can fix this.
In addition some of the operators have not treated me correctly.
Greetings.
I tried to change service on my behalf, and they refused to answer my questions, or give information about the process. When I clarified my questions, the representative hung up - super rude. Terrible company.
Clients do not care about anything ... we are very sorry to contract natural gas ... we have been waiting 8 months and nothing ... we are still without heating ... and nobody knows anything ... they seem like a ghost company
Modern architecture by Benedetta Tagliabue and Enric Miralles
Nice place to sit when it's very hot, shady and a nice fountain.
Aimed at Nedgia
It is a shame, of company. I have been unable to discharge the gas for almost two months. They do not know if natural gas or propane gas arrives on my street, every time they send me from one side to the other to register and when they make my contract, they tell me that there is an error in the infrastructure. I have paid 2 mortgage receipts, I have the boiler paid and assembled and I still have not been able to live in the new house, since I have neither heating nor hot water.
My despair has reached such a point that I don't know what to do or who to turn to. From what I have seen, they have a huge mess internally and they don't even know how to solve it.
It is the first time that I find a company so little serious. I do not recommend it to anyone. The last thing I have left is to go to the OCU to see if they can expedite the problem and find a solution.
I hope that if someone reads this problem and knows how to solve it, contact me.
Thank you,
It is the worst ... we have 6 months with the gas cut because they say there is an anomaly ... INCREDIBLE !!!! The only anomaly is that the inspector when we discharged, rectify an anomaly that was at the beginning and did not pass the internal part to distribution ... and now after more than a year working they come with the roll of the anomaly ... and I said 6 MONTHS WITHOUT GAS WE ARE !!!!!
I confirm: in NEDGIA nobody attends the client in person.
My problem: review of boiler of 5 years badly done. He attended a neighbor in my absence. The boiler was in STAND BY and the technician reports that it does not work when it goes perfectly!
After 2 telephone claims, travel to NATURGY and IBERDROLA (my billing company) they all disregard.
I just put a claim to OCU.
While ... I have been charged for the review if this is not abuse of power ... God come down and see it.
Do not be sorry, it's the second time that they make me wait 9 to 17:00, for the periodic review of gas, that we think, that we do not work, that we have all the time in the world, that we have left money.
I have made the pertinent complaint saying this and much more, I doubt they answer me by giving my face.
To hire a free phone, to claim and for everything else paying.
There is no right.
A very annoying user, to say something else.
Some champions in the telephone SPAM. There is no way to get them off. There is only one way to end this scourge: NEVER answer any unsolicited commercial calls.
Modern architecture in Barcelona. The designs come from the architects Enric Miralles and Benedetta Tagliabue. The building was completed in 2006 and now serves as Natural Gas headquarters in Barcelona. With the green route of Hop-On-Hop-Off you can get past it directly.
In my block there is a busy floor with kick, they have installed the gas meter the squatters I have communicated several times and they do nothing, we are talking about gas not of water. Then if an explosion occurs everything will be laments. They have been almost a year with gas Now do not pay your gas and see how well to cut it right away
I think of the corporate building, not the energy service. As a building I can say that it has the best views of Barcelona in particular, port vell, Barceloneta ,,, modern architecture that is already an icon of the sky line of the city
Unique architecture, very frequented by tourists to photograph the building
fatal they change me to the liberated market and I can't see my invoices in the private area this is not the natural gas that I knew as efficient and good managers
I can put CNG but it is more expensive than at HAM stations
Bonito edificio de arquitectura moderna todo en vidrio.
They are authentic because of service, they only give the landline to the companies that should do the 5-year review, they put a contact phone number to which they never respond, they "spit" a paper in the mailbox saying "such day we will come to do the review, if they are not looking for life "(the latter is not literal) and if you are not there and you do not feel like leaving someone's keys, you run out of revision, and nedgia blows it, take a lot Note a lot to take note and that's it, that's it, they've taken note. Another thing: whenever you call within a few days you receive a call to assess the person who has attended you. Why don't they make a call to value Nedgia or the collaborating companies? Why do you know that they are useless that only seek to get money as soon as possible? I do not mean the workers they serve, but those responsible.
I have had an invoice of 1000 for a change in rate. More than what the price was for a year of hiring. and now to whom I claim?
You need to improve, more affordable prices and better service
Fantastic building, an icon of the new skyline of Barcelona
I've been trying to process a drop in an accountant for months and they only hit me, amazing ...
natural gas distribution has a very bad customer service call center they do not know anything, it took more than 1 month for me to remove a gas meter .. they are a disaster !! In addition to making claims, no one contacts to give explanations ... nothing at all ...
naturgy.com