Gary Mathews Nashville Reviews

The service department lost my key when I took my vehicle in for a routine oil change. Then they told me that they would get me a replacement key in 20-30 mins from my spare key that my husband had. Well, after the time elapsed my husband went in to ask if it was complete and they said they had to order a key. Well, now we have waited all of this time thinking I will be getting the key for nothing. I also have to go over there tomorrow to get a new key and hopefully they have it but I am not holding my breath. I have been using Gary Mathews since moving here in 2014 and it has gone downhill since that time. Buyer beware, they are not worth it. Do not go there unless you want issues and for them to not care about your concern for a problem they caused. Never again.

Bought a car almost 2 weeks ago. Was told to bring the car in for service because of a light coming on right after leaving leaving the lot. and they would make it right. Only had the car for 3 days before we dropped it off. No one can tell us anything thats going on with it. Just worried we are mad. Of course I'm mad! It's been over a week with no answers.

Bought a brand new Jeep Compass in late 2019 and have had nothing but problems with it. It s a nightmare to get any kind of timely service appointment, even when the heat/AC doesn t work in the depth of winter. There isn t any sense of urgency from staff to help distressed customers. And if you walk in with nearly perfect credit, be sure to have your own financing because otherwise you ll be raked over the coals with their financing offers. Most likely will never use this dealership again based on the atrocious experiences in the last year of vehicle ownership from them

Wonderful sales experience, Essie Saulman was accommodating to our every need. She did an amazing job helping us find a truck that met every detail of the criteria we expressed. Every question and concern was promptly addressed. Would definitely refer others. We are pleased!

Great sales experience! Was able to work with TW and secure financing and pick up my beautiful Jeep Gladiator Mojave all in the same day.

I have bought two vehicles from them. Brian and Will are driven by customer service. I never felt pressured.

One of my vehicles had a service issue. I never felt uneasy that they would not take care of my issue. I bought that particular vehicle with an As is Warranty. They took care of it. They also loaned me a vehicle at no charge, a really nice ride, so I could conduct business for the day.

Good guys

I was in the market not for a new car as I and my family was on a budget. I pulled in and was able to look without being attacked. I was approached by a gentleman named Landon who I saw doing some push ups away from the lot. However he was awesome. Calm, cool and collective. I didn t feel pressured and he found what would fit my budget and it s been a great experience. Hands down a great experience!

Did the Express Service for my oil change on my fleet vehicle. Everything went very smooth. #shoutout to Christian with that extra bit of customer service to make sure I hadn't lost a receipt.

Will Simpson care of my wife and I and sold us the most awesome Ford F150 ever! He never once pressured us or made us feel like he was strictly after commission. You were very easily knowledgeable auto representative we have ever spoken to and by the time we were completing the transaction, we felt like we had owned the truck our entire lives and knew everything about it.

We will be going back in 2021 to look for a sports car, and I would be surprised if Mr. Simpson wasn t in a managerial position at that time. Absolutely light-years beyond what we expected and cannot wait to visit Gary Mathews again