The service department lost my key when I took my ...

The service department lost my key when I took my vehicle in for a routine oil change. Then they told me that they would get me a replacement key in 20-30 mins from my spare key that my husband had. Well, after the time elapsed my husband went in to ask if it was complete and they said they had to order a key. Well, now we have waited all of this time thinking I will be getting the key for nothing. I also have to go over there tomorrow to get a new key and hopefully they have it but I am not holding my breath. I have been using Gary Mathews since moving here in 2014 and it has gone downhill since that time. Buyer beware, they are not worth it. Do not go there unless you want issues and for them to not care about your concern for a problem they caused. Never again.