Furniture Bank of Central Ohio Review

They do great work. I was very glad to give to them

I volunteered here a few years ago and believe this is a great cause and mostly a great organization. However I recently scheduled a donation. After confirming a date, pick up window, and adjusting my schedule they did not show or call. This is not a reliable way to get rid of furniture if you are on a timetable such as moving.

Very helpful with furniture. You have 15 minutes to select your items and they deliver it to you. You will need to move it into your home from the curb.

Truly wonderful organization with a very huge impact on Central Ohio families.

Decent furniture but prices are absolutely too high for what is there.

got a confirmation they were coming, got a call they were on the way, SAW the truck outside my building, and they told me they didn't have me on their list. sat home for 3 hours for nothing. thought I was donating to a good cause but I guess not.

If you are first couple of customers to go through you have a shot at some decent furniture but debug everything before you take it in the house.

Very patient people in the world house eager to help you

Blessed our home with the furniture we needed. Thank you

This place is supposed to be a public service spot but you go in and you feel very belittled from start to finish

Excellent experience

Eddie and Paul were fantastic. Very professional, timely and kind. It was very obvious that they care about the families who receive these donations. Thanks for going above and beyond
Kathy Allison

Donated several large furniture items and they arrived at time expected and called ahead to let me know they were on their way. During pick up they advised they also took clothing and toy donations - I had already had some ready to take to another donation but they gladly accepted these things that same day. Great organization. Will continue to donate.

My mom donated furniture to this joke of an organization, one of the men who came to our home to take the furniture were nothing short of extremely disrespectful, and constantly complained about the job. On top of this, she had to wait HOURS for these people to show up just to be told they didn t have room on their truck for everything . She tried to call and tell the manager about how awful this experience was but the manager still hasn t had the balls to call her back. She also had to PAY to donate furniture and deal with them. Do yourself a favor and find another organization to donate too.

I would give zero stars if possible. Rude is too kind a word for the staff. What is available looks like rejects from a trap house. Truly shameful.

Donate elsewhere. They will not have a third chance with me. Last time they ran a TV into my wall, taking out a chunk. Today, they refused to take an item that the rep told me would be okay. Don t waste your time.

They were able to provide everything I needed to furnish my little house. Now I feel like I have a home! Thank you so much Furniture Bank!!!

Customer service is terrible if you're donating.

Also, as someone said before, they advertise that they refurbish old furniture for a good cause, but won't take anything with minor stains or a couch that simply needs vacuuming. From sitting unused.
Had I known how much of a waste of time they are, I would have just trashed donatedmy furniture or donated to Goodwill before even considering calling them.

Edit as a reply to the company response:
You've missed my main point. There is no communication from the company stating that there can be no stain or the specific/strict condition that is being looked for. My being proactive and communicating this, there would be much less headache and wasted time.

I had to go wait line at 4 a.m. just to make it in the top 20 except it to receive a voucher to go to the furniture bank and you must provide proof of your income for the last 90 days and have all your identification and children as identification available upon signing up the overall if you are struggling family it is well worth it

They are very helpful and the process is extremely quick

The office staff weren't very friendly. But the staff who help you pick out your furniture were friendly and helpful. They were efficient and effective with your 15-minute limit. The guys who delivered my stuff were very friendly careful when delivering my things in the rain. They knew what could survive the rain and what needed to be inside first. They were very helpful to me. I really enjoyed my visit to the Furniture Bank. There was plenty to choose from and they did their best to accommodate you. It's a great service and I am truly blessed and grateful for them. Thank you for all you did to turn my house into a home!!

I wish there were an option for negative stars... We requested them to pick up some furniture we wanted to donate. They sent someone to pick it up and prior to coming in he was on the phone complaining about someone who he had been to previous then argued with me that the items were not on the list and he wasn t taking them. Let me state this here! We WERE PAYING THEM TO TAKE IT. He wouldn t provide the list to me. I ask him for his managers phone number so I could speak with them. His reply is I don t have a supervisor
He was simply the laziest person I have ever met. RUDE. Screaming, pointing his finger in my face and threating me. If this is how the rest of the company is ran.... I say you need to find a new group of management or teach your employees on how to speak with your donors.
We will never donate to them again And I will make sure anyone who knows me knows what type of organization this is.

They are great unfortunately I can't get anyone to sponsor my family and I .

Nice employees and good prices on the stuff not to high.

I tried to do good and donate a PERFECTLY good working stove and when the drivers got here, they would not take it because it did not have the power cord, which I used on my new stove. Seriously??? 15 bucks at Lowes

THE furniture BANK HAS BEEN AMAZING for our families

During the initial call to set up service, it was verified they would pick up from 2 addresses where we had furniture. When they called to confirm, I again asked if picking up from 2 addresses would be ok and was told no. So, we moved furniture from one address to the other to accommodate. Was told they would call when on the way - no call, no show, no return phone call after several voicemails. I have used them before and had a great experience - never again. Thought I was doing something for a good cause - apparently not. I would give zero stars if I could.

Tried to donate some decent pieces of furniture. A couch, loveseat, wedge, chair, and an ottoman. It was a mismatched set and two pieces had some rough edges due to kitty practicing his claw sharpening skills (unfortunate). They refused to take those pieces which ok...I understand. Seems ultra picky to me considering I'm giving it away but whatever. It definitely isn't trash material. Then the pick up (ahem) gentlemen said there was too much pet hair on the other pieces that were only 2 years old. Uhhhh, what? Literally the hair fell off when I picked up the cushion. Mind you this was not embedded pet hair, just loose hair that had rested on the top. Apparently you should just donate the brand new stuff you have acquired... I'm sure they will take that. In any case, to the bulk trash area it goes which upsets me because it really isn't trash but I'm sick of it taking up my garage. Must but nice to be so finicky.

Donator beware. They will not take your furniture. You gather your furniture feeling good that you are donating to a good cause, the guy shows up and rejects almost everything. They really want you to donate NEW furniture. They show pictures on their website of people refinishing and repairing furniture but in reality, they reject anything that requires cleaning or repair.

very helpful let you pick your selection of furniture will deliver to your door

I was blessed to get some much needed things as I had just moved last week. They give you a helping hand when one is needed badly. And now our new place is feeling almost like home it will once my son is home . Thank you Furniture Bank

We have used the Furniture Bank on two separate occasions. Both times were a very good experience with friendly helpful service

A place to get free furniture. There staffs are helpful and accommodating

Wanted to donate a Dresser w/Mirror hutch attached. When I scheduled the Pick-Up not a thing was ever mentioned that there is a height limit and/ or to detach the Mirror from dresser for pick-up. Guy said it's too tall, even though you have to take off the mirror to move? yes he said, they should have told you. Complete Waste of my Time! He took the nightstand, probably because it was little and easy to carry. Guy said they take all sorts of other items, let me just mention I will NOT use this place again.

These people are so wonderful! My son was in need of furniture and he was allowed to choose a bed, dresser and desk,which will be so very helpful in his time of need. PLEASE PLEASE consider donating to them if you have anything extra. Your unneeded items are needed by someone in our community. They ll even pick up your donations for you!

This place is awesome & the furniture is like new it's great. If ur in need & really can't afford to go out & furnish ur home because u had to move & throw everything out because of a flood or bed bugs what ever the reason this is the place to go.

Help someone start over. Furniture Bank of Central Ohio has great customer service. We arranged for pickup, listing everything that was to go. They called to set a date and called the day before as a reminder. That day, they called 3 minutes away. The inspected the items, and although they didn't take them all, they were very kind, punctual, and positive.

Donated a couch to this company and they sent two hoodlums to move the couch on a Saturday,well the two guys returned the falling Monday and burglarized my home! Company obviously denied their guys had any involvement,but it's awfully funny that I've lived here for two years in Canal Winchester with no problem until I donated that couch! #Beware #Beware #Beware

Took about 5 hours to get here and the worse part is my agency paid for delivery and indoor delivery but the driver was hurting and I had to help the other guy and guess what my coffee table was stolen if I could of been watching my stuff like it was supposed to be this wouldn't of happened I'll be speaking to my agency tomorrow and the proper people don't advertise something if you can't follow through!!!

The list of partners is buried in the website. I called and asked for a list of people that gave referrals and was rudely told to look at the website. I had to call back then to be walked through the website as the person looked around the website, not knowing where it was herself. Then, as you call the partners, none of them actually give referrals. It's all third party or old info. 211 doesn't know what info to give, JOIN expressed the same frustrations as above. Even when I finally forced out a small list of organizations that supposedly gave referrals, the information was outdated and some of them didn't even know they were on the list. Needle in the haystack

Grateful for the opportunity to get help with furniture

Nice people but not many nice things to choose from.

I enjoyed shopping at the warehouse but when my items showed up at my door I was less impressed.The movers were reluctant to bring my furniture up or down steps even though they had the proper equipment to use to do this.I still have a washer in my kitchen that should be down in my basement.And a box spring in my living room that should be up in my bedroom.They were delivered a week ago.so I'm not real impressed with the delivery side of the business.

Got my furniture needs met. Wish they would give me a longer time to think about what l chose.

Felt rushed. Went for washer and dryer as per the sheet but they didnt have any. Wasnt told that I could come back for one

Awesome staff! This is an amazing facility.

I am glad this organization provides furniture and other household items for those of us less fortunate.

For this...I say Thank You! ~USAFDAV

Great organization. Give. Obey so they can are poor.

I work as a case manager for a non-profit in the Columbus area. Many of my clients utilize the services of the Furniture Bank, as they are often moving into new homes with very few personal belongings.

The Furniture Bank staff has always been really helpful, respectful, and sensitive to the needs of the clients that come through to utilize their services. I am so glad to have the Furniture Bank in Columbus!

Such a wonderful place that truly helps you to get back on your feet for you and your family by making it easy for you to furnish your home without stress and worries. Also, they have an amazing staff that will go over and beyond. You are truly loved by myself and my family..

Was very dissatisfied with the people that were working there they seem to have had an attitude towards people who need help

These people donate their time and skill to provide furniture to less privileged.

Gently used furniture. Was able to furnish my whole place and its pretty decent furniture

They were kind and considerate. They do not make you feel you are less than they are. They have a servants heart.

Pretty good stuff if you get lucky I wish the prices were better but still cheaper then new furniture

Great Caring Staff if you have the ability to donate any housing items you should. Helps a lot of families in need!!!!!!!!

Such a life saver when you need furniture!! They are so kind and so helpful! The furniture is once gently loved and in good condition and becomes loved and used again to people who are in need!!

Great way to give away things that still nice. They are good about scheduling pick-up and calling before they come. They also have a thrift store where they sell some extra stuff and raise money to sustain the free services.

Incredibly frustrating!!!!!!!!!! I tried to donate some nice pieces of furniture....hoping to do a good thing.Two pieces of bedroom furniture and two cabinets. I tried twice to communicate a specific pick up time. I was "scheduled" for other times that I DID NOT request!! I spoke to different people for the pick up. I was under the impression from one person on the phone that the time I requested was available. Then I receive a voicemail telling me that not only is the time changed without speaking to me, but changed to a time that was not convenient. Apparently the communication at the Furniture Bank is...well the right hand doesn't seem to know what the left hand is doing. I will contact another company who will be much more accommodating.

Fair furniture for free, nice people and fast. Thank you so much for helping me and my family. When we didn't have anything.

I am very grateful for this wonderful organization. Kudos!

They didn't bring me all my stuff and Everytime I called ended up with leaving a msg that was never returned

Great people and wonderful selection they helped my gf and son out with furniture for the apartment

Rob and the pick up movers were all fantastic. Very responsive, showed up on time promptly and very professionally and courteously removed the contents of the apartment. Great service to assist in removing a deceased loved one s belongings and at the same time donating to help others in need. Many thanks for their assistance during an otherwise difficult time. Would give more stars if possible, highly recommend!