Really nice, friendly staff. Parking literally fee...
Really nice, friendly staff. Parking literally feet from the front door. Dr. Martin young and incredibly friendly.
Only complaint is that I had a minor excision scheduled today and they called me this morning to say it hadn t been approved yet and put the onus on me of calling my medical group. ( They ll listen if it comes from you. )
What they left out was their NEGLIGENCE in submitting it for approval just TWO DAYS ago. The appointment had been made 2 weeks prior so there was plenty of time. It s fine (albeit frustrating) if a ball gets dropped. We re human. But the way you deal with it is putting it out there front and center and apologizing. Not telling the patient to call the medical group for you. And then having the medical group tell u the truth.
It s like lying by omission to defer culpability, then having person #2 tell u the truth. Again, we re human. Just don t cover your mistakes and have me do your work for you. Own it and you ll garner respect.