Frontier behavioral health Reviews

This place is a joke. They leave people that are not a harm to themselves or others in limbo. Even though those people really are not in a stable place at all. They are very delusional and paranoid and exhibit serious mental health problems. They do nothing for them! They leave the in limbo to just get worse and worse. I have watched it happen multiple times with a family member of mine. Why don't they have something in place for the people that are not a harm to others or themselves but yet still in need of serious mental health help? They simply don't care about the people like that. They are just in it for the money. Not to help the people with serious mental health issues. This place disgusts me.

I don't even know where to start, but to say, don't waste your time here. I was diagnosed with Manic Depression from a different clinic and I told them I was really struggling with it and they no joke stated that since they didn't diagnose me with it, they didn't want to treat it. Told me they just wanted to work on the PTSD first. I then asked for a psychological evaluation so that they could diagnose me, and they stated we don't see the need for an evaluation. Needless to say I ended up at the Chas Behavorial Health up north and they heard me. They changed my diagnoses to Bipolar 1 and got me on my meds and doing therapy.

IF YOU STRUGGLE WITH REAL MENTAL HEALTH DONT GO TO THESE FAKES. THEY DO NOT CARE ABOUT YOUR WELL BEING.

I believe if you come here voluntarily you really need to be able to tell them what you what help wise, speak up respectfully if you aren t getting the services you need and be open to the treatment offered and provided for they have a lot to offer that can really be a huge help and eye opener when it comes to learning about your diagnosis. Treatment needed to work through it abs the skills you learn to be able to progress!
I ve had over 50 counselors in my life because of Ins. Changes, counselor changes w their lives changing and moves etc. and never got anywhere. I m in my 40s now & finally through frontier (after a few counselor changes because they moved up or left or having one that just wasn t right for me and where I was at in my recovery so switched again) was provided w who I needed when it came to diagnoses and the right treatment and the perfect psychologist And meds to be able to focus abs work on my treatment and she wanted to figure out how to help me in the right way and what I needed to be able to move forward! You have to be able to tell them if a certain person isn t working out for you and what you need if you don t feel like you re getting the services that you should be.
Most of the time they say if you don t like your counselor it s because they re actually doing their job and you aren t comfortable with them actually cutting through your b.s. and that s actually who you should be with! Other times like mine they just weren t the right match period!
Otherwise They have been very very helpful I ve been able to move forward more in my life now than I did before growing up and throughout my life and they even helped me get through my Social Security process where I wouldn t have been able to do it myself. They get a lot of people there that aren t really serious about the program so sometimes you may get that energy when dealing with them so you just need to show that you are serious and want to better your self which then reflects off of their response to you. They do take low income and people w severe mental health issues so it can be a little intimidating when going to their offices but you re there for you not them and everybody needs help somehow and when it comes to these issues no one is above another!

I have been a patient for over a year now, and I am so grateful for the guidance given to me by Rhonda, Cynthia, and now Melissa. These women have truly listened and have helped me overcome the obstacles I started to face just over a year ago. Without these women having chosen such a noble pursuit of listening to and helping people suffering such as myself, I can't imagine the turmoil I would still be enduring. Thank you so much for your empathy and expertise. Thank you, Rhonda, Cynthia, and Melissa! Thank you, Frontier!

These people are AMAZING . I've been working with them for three years and change. They are compassionate, skilled, and helpful. I started out downtown and eventually moved to the valley. They worked with me every step of the way. Lifesavers. Mine, anyway.

The staff and people that are working here are of no use. I wonder what they even getting paid for.
They are not doing their work like they are supposed to, they can't even write proper diagnosis

DO NOT WASTE YOUR TIME WITH THIS PLACE!
It was the worst experience I have ever had with any kind of medical/mental health facility. They will give you the run around for MONTHS even if you need urgent psychological help, there is no organization whatsoever and when you actually get to talk to someone, they will waste your time with red tape that serves no purpose in your mental health. I did my intake after being shuffled around from person to person; then they LOST IT! All that private information I gave them is where??? I am a truly disgusted.

It was 2011 when the name was changed from Spokane Mental Health to Frontier Behavioral Health. Not a single manager or clinician except myself objected despite the significant difference in psychology between behavior and cognition (the mental part). Mental (the cognitive) suggests that there is some interplay between the hard wiring of the brain and cognition (thinking). Behavioral strongly suggests that the problems (diagnoses) and choices one makes can be manipulated or changed. This is behaviorism which was the first major 20th century paradigm in psychology. The cognitive revolution, along with humanism, came later in the 60's when there were cultural revolutions in the USA and Europe. The cognitive revolution along with humanism heralded in a new, more sophisticated and kindly look at the human. Along with discoveries in neuroscience, cognitive psychology recognizes the higher level abstract ability (from grey matter) present in higher level mammals. Behaviorism reduced things to the level of rats. The USSR government also embraced behaviorism as a means of greater control over the masses. The US government in the form of the military and intelligence agencies also studied behaviorism for the same reasons. If you are following along here, the embrace over behaviorism is a less kind, father knows best level of state control. Cognitive and human psychology recognize the unique gifts humans can have. As a manager in 2010 and 2011, it was clear that SMH, now FBH, wanted nothing to do with the cognitive revolution. It was an anti-intellectual culture. The place was ran by a few HR personnel who knew nothing about mental health treatment and one power hungry clinician who didn't care. The place was largely a jobs program--HR, IT, maintenance jobs attached to an obviously strong "old boys network" to put it mildly or incestuous (more accurate) culture found throughout Spokane. As a graduate student, I was warned not to pursue SMH because of the aforementioned problems, still, I thought, "how bad could a bunch of social workers and mental health types be?" Surely they had heard of humanism and the cognitive revolution? It was not the case and much like kindergarten and primary teachers who can't stop treating everyone as a 6 year old, these folks thought that if behavior and ideas from another human being deviated from their own they must surely fit some type of diagnosis. What they needed then and what they likely still need (the behavioral health part of the name) is cognitive restructuring of their own from someone who actually possesses and uses grey matter. The world is whole lot bigger than Spokane, your church, and your job folks. Mostly what the organization sorely needs now is a complete overhaul to oust the HR personnel that know nothing of mental health treatment along with the rat loving behaviorist clinicians who don't choose to care.

Horrible experience. If you know how to meditate, don't even bother with these guys'.

I was voluntarily committed into sacred heart hospital (wouldn t recommended) for inpatient treatment for 3 days, and once I was discharged they referred me to enroll in services at frontier behavioral health. I called 3 times since I ve been out, day 1 I got through at 4 in the afternoon and answered basic questions so that they could put me in the system. They then proceeded to tell me to call at 7:30 in the morning because it s a first call first serve type of thing. My boyfriend and I get up at 4 in the morning so he gets ready for work, and then I go to back to bed once he leaves. Few days later I call again at 9 in the morning because my boyfriends at work and I slept in, and they tell me that there s a few people already ahead of me and that they ll call me back, which they did just to say they couldn t enroll me yet. So I called them again today at 7:30 in the morning, just for them to tell me the same thing. They called me back, although I missed the call! Although, I m still not sure if I could ve enrolled in services today or not because they didn t leave a message. I m giving 2 stars just to give them another chance before trying somewhere else.