Chad Ayers and his fantastic Team of technicians continue to provide the level of service by which all other service departments can be measured. Thanks for a top shelf customer service experience.
We had a great experience with Jessica as our sales associate, she wasn t pushy but very accommodating and knowledgeable
Sean Davis and the finance manager worked so very hard to get me the car I wanted at the price I was willing to pay. Can't say enough about how hard they worked with me to get everything I wanted!
Brittinee & Robert Davis went over & above to assist our family and to help us answer our car shopping questions. Thank you both for the energy you've put into your service!
The great thing about this dealership is that unlike larger dealerships where one feels they are just a number, this dealership makes one feel like a valued customer. Thanks
Hyundai of Bristol is always great about servicing my Tucson around my schedule. I would recommend them for not only Hyundai but other brands of vehicles as well. They have serviced my wife's Mazda 6 for years.
Awesome customer service!! Will definitely buy from Friendship again..
Loving the 2017 Elantra! Have had it five days and really enjoying. Great ride good power and great MPG! Sean Davis very nice to work with. He put me in exactly what I wanted. From start to finish a very easy and non stressing experience.
Like the name says very friendly... excellent experience. Thank You.
I was very happy with they entire experience from start to finish with Friendship Volvo of Bristol! From my very first contact with Dustin Craig, until taking delivery of a new XC90, Dustin went out of his way to accommodate all of my needs! His ability to offer some of the best pricing in the country made it worth the trip from a few states away!
Just purchased a used vehicle. Best car buying experience ever. Very fair pricing and trade in value. No pressure sales. Did everything remotely and had the car delivered to North Carolina! Paperwork took less than 10 minutes. Car is in great condition with low miles and lots of safety features. Would highly recommend Friendship Hyundai and Joe, our sales person.
I have always received top-notch service and advise from Cad and his entire staff at Friendship Hyundai Bristol!!
Great car and a great price! Customer service was above and beyond.
Great service, quick, efficient, and cost effective. Highly recommend.
Chase was very helpful and did a great job taking care if us.
I went by Friendship Hyundai today and meet a fantastic salesman his name is Sean Davis. I told him what I am looking for and he was able to narrow it down to a couple of cars that meet my needs. I feel in love with the Tuscan. I plan to go back as soon as I save a little more to get the interest rate I need for my budget. Thank you Sean Davis for making this an easy process. See you soon.
Terrible service after the sale. I was forced to make a good review while signing the paper work for my vehicle. It did not take too long to regret that, so now I am regretfully having to change it. Soon after, my vehicle which had passed the "friendship inspection", had a power steering leak, a troublesome a/c system, and a faulty seatbelt which was promised to be replaced. After I left the dealership, I couldn't get in touch with the salesman again. So I was stuck with a car with a passenger seatbelt that wouldn't latch. Good luck to anyone purchasing a car from them.
Robert Davis went above and beyond with us in getting us into a car we loved and we were absolutely pleased with every aspect of his service and our experience at Friendship in Bristol! I highly recommend them and his service specifically.
Wonderful Service and Sales teams! They treat their customers like friends and will go out of their way to help their customers in any way they can. Highly recommend to anyone!
Yes I want to share my experience with everyone. I called to see if i could schedule an appointment to get a oil change and they worked me right in. The Parts staff was extremely courteous and knowledgeable in explaining everything i needed and why. The Service staff went over and beyond to accommodate me. EXCELLENT experience, I highly recommend them and I WILL be back.
My 2013 Hyundai Sonata suddenly experienced a loss of power as I was on I-81 and was able to Exit quickly!! I called Friendship and made arrangements to get a loaner as it was almost closing time and called Exit 7 Towing and was taken to Friendship! The service advisor had made arrangements for a car and all I had to do show my identification, sign my name and head on home to Abingdon! The next morning I received a call from the service advisor that my car had been checked and had serious engine problems and Hyundai had been contacted and was awaiting their decision on how to proceed and could possibly require a new engine!! I was later advised that the engine needed to be replaced and that Hyundai was sending one asap and it would be covered under my 100,000 mile warranty and they would also furnish me a rental car ,which would also be covered!! All I needed was to return the loaner and pickup the rental car! I could not believe what was happening!! Especially since I was supposed to leave for vacation on Sunday and I did!! And on Wednesday, I received another call from Friendship that my car was completely repaired and checked out and could be picked up any time!! Again, I was totally SHOCKED!! I explained that I was not scheduled to return until Sunday!! I was told that it was not a problem; just enjoy the rest of my vacation and pick up my car on Monday, which I did!! This complete experience was as pleasant as it could possibly be!! Everyone was so nice and eager to help me assure me that everything was being taken care, which it was completely!! I signed the service work order that showed BIG "0" ,turned in the keys to the rental car and drove off in my car that runs like a brand NEW car!! It has now been two weeks and my car is running perfectly!! I would like to thank everyone at Friendship Hyundai Service Department as well as Hyundai Motors for turning a very negative experience into a totally positive experience!! I could not be more satisfied and will tell my story to anyone who would like to hear it!! Thank you!! Kyle W. Skeen
Great car-buying experience! Super friendly, hardworking, knowledgeable staff! Highly recommended!!
My husband had a wonderful experience with them when he bought his 2017 Hyundai Veloster. They went all out in finding him the exact car he wanted. HOWEVER, when his car experienced a problem and had to be towed in on December 19, 2018 the problems began with service. It is still under warranty. His car is still with them at this time. He has not been kept informed of what is going on. Every time he has called it has been an excuse from they are waiting in Hyundai to make a decision to a different problem coming up. He has driven by to see it parked on the outside when it was supposed to be being worked on. He has called Hyundai customer hotline, after which service called him and said it would be ready the first of this week. Well his car is still with them. This is certainly not good "friendly" service. HELP!!!!
I would like to update this post. His vehicle is still not repaired but Friendship has been in touch with my husband and have since been good to call and update him on the progress of the car repairs. It seems other problems were found and they had to wait to get the ok from Hyundai to do the repairs and order the parts. However, Hyundai says the parts are on back order and will be another 4-6 weeks before can get them. My husband has talked with Hyundai and they do confirm this, so now it seems to be Hyundai that is dropping the ball. They can give him no reason for delay, other than there is a high demand. I seems rather than building a new car, they could take those parts to repair one for a customer that has been waiting so long for repairs. I do appreciate the quick response from Friendship on my first review.
Many thanks to the Bristol Friendship Hyundai service department for another great service experience.
Sherrie and the People at hyundia service dept. went over the call to get me going on time.Recomend this dept. anytime.
Such an amazing group of people! Loved dealing with Robert in sales and Dustin made all the paperwork flawless and easy- truly a breath of fresh air. We were dealing with other Volvo dealers around the south and friendship blew us away. We will definitely buy and service here again. Thanks for being so great!
I am a professional consumer advocate. On August 17, 2020 I was at Friendship Hyundai in Bristol assisting a client who needed to address some issues with deceptive and unethical business practices. I observed that the client was deceptively coerced into a $12900 car purchase that resulted in a loan that would cost her well over $25k. This was all documented in the paperwork we reviewed. The dealer made several hard credit inquiries, filled out information for the credit report incorrectly resulting in an astronomical interest rate, attempted to extort more money by stuffing the deal with unneeded warranties, gap insurance and document fees for botched paperwork totaling more than $7500 above the price of the car. They also paid well below wholesale for the trade in and refused to provide any explanation of this.
The sales manager attempted to claim that one of the warranties was actually built into the price of the car until it was pointed out that this was a separate contract and was separately listed on the purchase documents. He literally wrote an IOU scribbled in sharpie on a piece of paper saying he would refund it off the price and tossed it at us.
The dealership withheld the 2nd key to the vehicle and attempted to make the buyer also purchase an additional key. They then produced it after the fact claiming it was then a courtesy key. It was old, dirty and had been used. It was clearly the key they had withheld during the original sale, not a new one. There was no access given to the vehicle for programming the fob that would have been required had it been a brand new courtesy key. (upward of $400 if you buy one of these)
I would not recommend this dealership based on the deceptive and unethical business practices I observed while present there. Furthermore, I have reason to believe due to specific remarks made during the visit, this dealer engaged in sexist practices toward women and preys on those who may be younger in age or viewed as inexperienced in the world of car purchasing.
The buyer made the mistake of disclosing the magic number--where she wanted her monthly payment to be. The salesperson and finance department stuffed the deal and spread out the length of the loan so that her monthly payment was still the same but she just paid it longer. The interest rates were excessive. That's how you take a $12900 car and it ends up costing more than $25k
The dealership is currently refusing to deal with the buyer after their deceptive scheme was uncovered and they were given the opportunity to make it right. They have also refused to reimburse $700 worth of document and processing fees charged to the buyer when they did not provide adequate document and processing--these documents contained a plethora of incorrect information resulting in the buyer's interest rate. I am including a photo of the IOU that was mentioned for reference.
Do not waste your time or your money with Friendship. They are probably the worst with customer support and gives the complete run around with warranty claims. Also they practically accused me of causing damage to my brand new vehicle AND when they replaced my parts, they were "good willing" them to me. They should change their name to friendsh#t.
Came for a car recall in the morning. was quick and didnt offer extra services ( cause i requested online) and the office had the cutest dog as part of their team
Chase was Amazing! He took the time to explain everything to my family. I feel like he's a member of the family now! I highly recommend Friendship Hyundai.
Such a great experience. Everyone was very nice and helpful. Prices were reasonable and flexible. Huge shout out to Alycia for helping us get a great vehicle!
Gabe was excellent with customer service. Very easy dealership to work with. Would recommend them to my family and friends.
My car malfunctioned while out of state on a road trip, and I am so lucky that this dealership happened to be the closest one. It was almost closing time on New Year's Eve when we pulled in, and the folks at Friendship Hyundai did everything they could to help get us back on the road. We were in a rental car and on our way within an hour, and they made sure to touch base with me multiple times to let me know what was going on and communicate what steps I would need to take to be reunited with my vehicle. Although it was an unfortunate situation to be in, this was the best experience I've had at a Hyundai dealership thus far.
Great dealership, good selection of vehicles. I was able to work the deal I needed to get my new work car. Thank you Chris!
Kyle was very helpful and they were able to get me in the car I wanted.
Very friendly staff willing to find the vehicle you want at a price you can afford!
Very friendly and professional staff. Provided me with a loner car while they worked on mine. Was even able to get things fixed that wasn t under warranty, at no cost. Would recommend to everyone, even if vehicle is not a Hyundai.
Recently bought a used car from Friendship with Robert Davis as my sales contact. Robert took good care of me during the process. The first car we agreed upon arrived on lot from a third party vendor in poor condition which Robert sent back. For the second car Robert and team put the efforts in to make sure the car was at pre owned certified standards. Car has been great, glad I shopped with Friendship.
My husband and I are very pleased with our 2019 Tuscon! Chris was very helpful and got us the best deal In town. Friendship Is the place to go! Great people
I would definitely recommend this dealership. Chase was wonderful to work with and made the process so easy! Charles in financing also deserves a thumbs-up; he was very thorough and addressed all of our concerns. It's my first time owning a Hyundai but so far I'm really pleased!
My experience at Friendship Hyundai in Bristol was GREAT! Bobby Clark worked very well with us !!
Josie was awesome in working with me. I would highly recommend someone to head over to her for their next car
Extremely happy with them!! They were pleasant, informative, helpful, and patient I will definitely buy from them again!! Chris was A+++++++
Just bought a used van at Friendship and had a great customer experience... Gabe did a great job showing us the vehicle and make the whole buying process simple/quick.
DON'T EVER buy from Friendship Hyundai of Bristol. My window sticker stated my car has navigation and heated seats and it doesn't have either. So I called to see what could be done to fix the situation and they tell me nothing because it would cost like 3000.00. And they have a 3rd party do the window stickers. So I asked the general manager, I believe he said his name was Richard .. you dont proof read the stickers before putting them on the vehicle's? He said No. Keep in mind this is the 3rd or 4th car that I have bought from Friendship. DON'T BUY FROM FRIENDSHIP HYUNDAI OF BRISTOL.
Although I did not end up buying a car from Hyundai based on bad experience else where, I did have a good experience at this lot. They were friendly and helpful.
Great experience working with Chase and the Hyundai staff
Very friendly courteous and wonderful personality and worked to get my mother in law the payment she wanted
Chase Weaver (product specialist) was super informative and made the process much easier. He s friendly, and he did a great job finding a car for me with low miles that also met my budget.
The service department at Friendship Hyundai of Bristol is always pleasant to deal with. No hassles just good, prompt service.
This place is awesome and the specialist I dealt with, Chris Mullins, was great to work with; he was patient while I talked his ear off and had a dry sense of humor when he introduced me to the cardboard cut out of the service leader who had left for the day...I have always heard great things about friendship dealerships and now I understand why...if you need a car, new or used, definitely go to Friendship Auto in Bristol and ask for Chris Mullins cause he is upfront, honest and kind! I will be a customer for life!
Salesman Robert Davis and Manager Waylon Davenport made us feel right at home. They made sure we got the best deal possible on our new Elantra and we couldn t be happier with it. I highly recommend working with these two gentlemen for any of your automotive needs!
I went to test drive a vehicle, and the salesman comes with you...I just wanted the company to know that that is a big turn off, that says "I don't trust you" and also you can't enjoy the vehicle because your nervous about being in a car with a stranger and just makes a bad experience. You should ASK if it's ok if you go on the test drive, if they say sure that's great, if they say they would prefer you not get their insurance info...I buy brand new cars almost every year and I will NEVER buy from a company where they go with you on the test drive! The staff was nice it's not their fault I know, but I will say there was some untrue bs said during test drive to try to make the car sound better- if you don't know what your talking about don't say it, let the car speak for itself.
Friendly but told me my tire was way more worn than it was. Tried to get me to replace it when it wasn't needed yet.
Absolutely amazing service. Extremely friendly staff. Chris Mullins is the best car salesman I have ever come across. I would absolutely recommend their service to anybody.
Can t beat the Hyundai warranty! Bought my new Tucson from Joe. Great people and great service! And the car is great. The automatic braking when you re about to crash into someone/something has saved my life twice and another person s life once. Good price for awesome safety features!
Lee and the rest of the staff were very professional. I was never pressured, and they went above and beyond to ensure I was taken care of.
What a wonderful experience from sales to service. Facility and people are 5 star and Sydney as well.
Fast and friendly, with an extremely cute greeter dog!
Very good service, very nice people, Jeremy was very helpful and a great salesman
Great experience will definitely do business with I. The future. Salesman, Chase, was very pleasant and had answers to all my questions. Pleased with my car.
Outstanding customer satisfaction. These men and women are 100% dedicated customer satisfaction.
Very pleased with the employees. We felt welcomed and service was above excellent. Definitely will be back.
excellent service. nice waiting area. friendly staff. appointment that worked with my schedule. still love my hyundai.
Best car buying experience ive ever had. Great people to deal with, they really know how to make you feel welcomed and at home. They have earned my business for life.
Easy to deal with and straight forward about price.
We had a wonderful experience at Friendship Hyundai of Bristol. We would encourage anyone in the need or want of a new or used car to visit their dealership and be sure to ask for Robert Davis! He walked us through all of the bells and whistles of our new Tucson, something no other dealership in the area has ever taken the time to do! Thank you Robert and Friendship Hyundai if Bristol!
We had a great experience at Friendship Hyundai. Jeremy Stamper was very friendly & helpful. I would say we had a great experience overall & highly recommend them & dealing with Jeremy.
Last Thursday 12/5 18 Went arived to this place was parked wrong spot . Guy comes from shop. Door . Him had bad attitude was not friendly . I'm not comfortable with him.
Bought a 2019 Hyundai Elantra there The buying process was easy the price OK Now after 30 days I still dont have my registration. I have got nothing but the runaround and now I cant drive my car due to this I will never drive 2 hrs away to buy another car THEY ARE NOT FRIENDS OF MINE The lack of concern over this matter is %^$%Y&&^
Are experesince was wonderful. They will go above and beyond to get you in the car you want! We will definitely be doing business in the future and my wife already has her eyes on the Hyundai Santa Fe suv.
We had a wonderful experience working with Joshue Vasquez. We brought our 4 children in to car shop and they were so welcoming to our whole family. They offered toys, water, and TV to help keep them entertained while we filed papers. It was a smooth and easy transaction. We will recommend this dealership to everyone!
Chase was great! We appreciate him helping us find the right car for us!
This was my very first expierence purchasing a new vehicle. Jacob McCoy was the gentleman who was able to guide me through each step of this process. Jacob McCoy was awesome! I finally dove in and made the purchase of a new 2014 Jeep Grand Cherokee and I couldnt be more excited ! Bobby Clark at the Bristol Location was able to guide me through the final sale and did such a great job. Both were very kind and suepr helpful. I will recommend them to anyone in the future to do business and I cant wait to purchase my next vehicle again!!
Just tried out the parts and service department for the 1st time,outstanding experience!
Hyundai of Bristol has a horrible service department. Buyers beware of their warranty control. We have had our vehicle in their shop on numerous occasions for oil consumption on our Sonota and we clearly stated our safety concerns with them and have been patient in hopes that they follow through with their oh so perfect warranties. However we get shunned away and we are having to have the oil changed every 2,000 miles because the Sonota is 2.5 quarts low at that point.
I would recommend not purchasing a Hyundai period of they can't bad the warranties that come with their vehicles.
Clearly when you pull a dipstick out of a car and see metal shavings and copper there is a major malfunction and considering the recall states metal debris wasn't removed properly from the engine at the manufacturer. This is my wife and sons life at risk every time they are behind the wheel of the vehicle. All it takes is the main bearings to finally come apart and the engine will lock up on the interstate or on a busy highway and put my wife or child at risk of being killed.
We will warn everyone we encounter to steer clear of Hyundai or at least Hyundai of Bristol.
I purchased my dream vehicle today from Friendship Hyundai and with the assistance of Bob Clark and Josh Vasquez they made everything stress free and easy.. These guys are Awesome and I highly recommend coming here for all your Christmas wishes for a new vehicle... 5 stars for sure...
They get you in as fast as they can and very nice and professional employees.
I have had nearly $1500 worth of service and my car is handling worse than ever. They asked me yesterday while I was in to fix a separate issue to let them know where vibrations from my car were coming from. I called back to tell them as I drove down the street away from the service department and they never bothered to return my call in the remaining hours they were open. I cannot get fixed what they won t discuss or return my calls to schedule.
These people go above and beyond Brandon and the service department are top notch and would recommend to anyone.
Chase was excellent and super kind and helpful. I love my new Sante Fe!!
Jessica was awesome!! We bought a 2018 Hyundai Tucson. Best buying experience we have ever had!! We ll be going back for future purchases!!
Chase made my purchase out a 2019 Hyundai Santa Fe a real pleasure. I would definitely want him as my sales representative again.
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