Fountain Auto Mall, ACURA-BUICK-GMC-MITSUBISHI Review

My wife and I decided to upgrade to an ACURA and paid a visit (after much research) to Fountain Acura. Our preliminary research included an EMAIL exchange with Meer Azam to assess prices and get information regarding the RDX model.
Meer was totally supportive and patient regarding my questions about price,dependability, use of non premium fuel, maintenance etc. After awhile we spoke with the Mgr. and agreed to a deal.
The experience was very pleasant compared to the way it was in the past and totally low key with no pressure tactics of any sort. We settled on a deal with the involvement of Chris Moran who also was a pleasure to interface with. They are a great combination, and a major asset to the FOUNTAIN experience. The vehicle was prepped, while we spent time with Finance Mgr. to go over other details.
Suffice it to say that this was one of-if-not the best car buying experience I have ever had.
Great personnel make for a successful business.

I just purchased an Acura MDX from Fountain Acura. My experience was amazing! Harry Mejia was my sales person and he was outstanding. He went beyond to make sure I was satisfied with my purchase.
The General Manager Kyle was also wonderful and played a big role on helping me find the right vehicle.
I highly recommend Fountain Acura.

Took a little longer than expected but overall very good service

A friend of mine highly recommended I go to this dealership to lease my first car. Being from South Florida, I would never consider going so far out of way to lease a vehicle, but after a friendly phone call with one of the sales reps at fountain, I was intrigued by what they had to offer. The staff at Fountain was very inviting when I arrived. Being my first time leasing a car, I must say that this was one of the best experiences I've had at any dealership I've ever been to. Louis, the sales representative who walked me through the leasing process and showed me the ins and outs of the car I was leasing, was extremely helpful and very knowledgeable about the vehicle and the do's and don't about car leases in general. The car I leased, which is a 2014 Buick Lacrosse, is out of this world! I never imagined I could get such a luxurious vehicle for such a modest rate. Needless to say, the experience actually exceeded my expectations.

Brian Garrett provided absolutely stress free car buying. I would recommend anyone who is buying a car to stop by. I'll definitely be a repeat car buyer!

Went here to do body work on my car
Fast, friendly, to the point and gets you and your car back on the road
Will come back

Went in for a safety recall. They checked that the part was there before scheduling the appointment which I appreciate it and completed everything Same Day within 2 hours. They even included a complimentary car wash! The waiting area was very accommodating with complimentary snacks coffee soda and water. Very nice employees

Brian And Mike were great to work with, very helpful and kept me up to date on the whole sales process. This was the easiest and best automotive purchase I have ever had. I have already given my brother Brians card. Thanks the Sierra is great.

I took my vehicle to Fountain Auto Mall and they did an incredible job. I was very pleased with the service. Thank you for the great customer service!!!

Carlos provided excellent service! A highly recommended salesperson to work with! Thank you for your help!

We had a great experience with Brian Garrett. He is a very professional salesman. We appreciated his way of doing business. He never used pressure to purchase but rather gave good reasons for buying. He is a great asset to the dealership. I would recommend him and Fountain to any of my friends.

DO NOT GO HERE!!! I took my truck in to get serviced, left it overnight and when I went in the next day my subs were stolen! Obviously they have horrible untrustworthy employees.

I was on a waiting list for a 2014 MDX Type SH Advanced for three weeks. They finally called to tell me that the car I've been waiting for has arrived. I bought that car later that night. The next morning, my son inspected the car and told me that it wasn't a Type SH after all. They lied to me repeatedly in order to sell me a 2014 Acura MDX Advanced NON SH. Then, they refused to take this car back and sell me the car I originally thought I was buying without paying an additional $6,800.

The best place to buy a car. This is way better than CarMax, AirPort Chrysler Dodge Jeep RAM. Best customer service I've got from the other car dealership I've listed above. Me and my wife got the price and payment we asked for and the did there best to get us the greatest APR available. I first spoke to a representative called Freddy real nice and helpful. Unfortunately he was not there when we went to make the deal but got the greatest customer service from Andrew and the Financial Director.

I've been a customer w/ Acura since 2012. I had strutts replaced on my car and they gave me a rental for a few hrs. First thing I noticed was the gas tank was just above empty. In addition, the vehicle was disgustingly dirty inside. So bad that I returned it for them to correct it bc I wasn't sure if it even had enough gas to make it to Waterford Lakes! And, ever since getting the strutts replaced and they rotated the tires, my car has very loud road noise. I plan to use another Acura dealer.

The only thing that is keeping this location relevant is the fact that they sell Acura products. The customer service is always bad. My wife went to buy two vehicles they're exchanging one when getting the new one the vehicle was very dirty and seemed as if the service department didn't care how it looked. They asked what we like to bring it back in for additional cleaning yet they made it very hard to reschedule an appointment. One does not want to feel like once you bought something you are no longer valued as a customer. This Acura location does this great it makes you feel less valued as a customer after purchasing a vehicle.

When it comes to GMC trucks Mark is your man, I needed very specific features in a GMC Sierra and Mark made it happen like a dream.
He knows every nut and bolt on these trucks and will definitely make your life easier buying your dream truck.

My parents had a wonderful experience working with Van McCray at Fountain! She was very knowledgeable, helpful, and understanding. They are super happy with their new Buick Encore, and would recommend Van to anyone for their next car purchase! Thank you Van!!

Shout out to Van in sales
Benjamin Reyes service advisor
And Patricia Loffredo the manager for service
Great people! Great service!

I dealt with sales person Chris, he is very nice guy and my friend (Danny) helped me to get a good deal with "Acura RDX".

love my car....Hard bargain but i got what i wanted...our sales guy was very friendly n not pushy

I just bought a vehicle in this dealer, (fountain auto mall), I am super happy and very grateful for the attention I received, for the attention team in this place, especially to Gabryel Cruz. look for it when buying vehicles.

Carlos Maldanado was extremely helpful and professional. The process was quick and easy, unlike other dealerships. This is my second Acura from Fountain Acura and I will continue to return. The service is always top notch. Ask for Carlos if you want good service.

Having such hectic schedules we needed to find someone who could
work with us and that is what we found at Fountain Automall.
Made contact with their sales representative, Josephine Mancini, who advised
us that the car we saw on their website was available, and we made an appointment to see it.
Getting approved was the next step so easily downloaded the financial application,sent it in and
were approved, and on our way to pickup the vehicle. Site unseen knowing that our selection
was in mint conditioned, we placed our trust on Josephine's judgment. Upon arrival test drove our car,
signed off on the paperwork and were on our way home. Very impressed with the professionalism
and friendly staff. Fountain Automall's members made the transition into our new vehicle a smooth one.

Thank you Josephine Mancini and Luis Davila in financing for your assistance in making our dream come true!
We feel we just extended our family. A very happy and satisfied customer.

Rene Rodriguez-South Miami, FL

Went in to check a used Fiesta ST I had my own pre-approval from my bank. Car was not in good condition. The car had scratches everywhere and a knocking noise when I turned it on. The lady helping with the car kept saying they had professional detailers that would make the car new. so point is why not do that before someone comes to check it out?

After I told the lady I was not interested in the car, of course they wanted to sell my another car at all cost not to mention they she told me my finance was not good for them. She also lied about my credit score which it was clearly on the letter from my bank. At the end the lady Cathy and the Manager were trying to trap me in her office to pressure me to buy a car. Not a good experience at all. Luckily I found a car at another dealer with my preappoval letter. Please be aware of predatory sales people and dealers. stand your ground.

I have been leasing vehicles from Fountain Acura for over a decade now and can't imagine going anywhere else

My experience was one of the best experience in a dealership in a long time. This was the second car that I get there. In and out ( with the car ) in 2 hours, happy with the price.

I worked with Hugh Ifil on leasing a 2014 GMC Terrain. I had no clue how long this dealership has been around and enjoyed learning some of the history behind this family owned and operated dealership. Hugh was nothing but extraordinary during the whole process and worked with me in order to ensure both of us walked away happy and satisfied. I would recommend this dealership to anyone in the Orlando area and could not give a better review of the entire process nor the amazing customer service there.

My experience with the salesman Gabryel Cruz was excellent he helped me a lot to get my new Car!! Im very happy.

Had a recall completed. Did exactly what I asked. Nice staff and parts department

I go here for the Mitsubishi service and parts. Nothing a great and friendly experience everytime I visit.

Had an excellent experience leasing my wife's GMC Terrain with Andy Kenimer. We were treated fairly and given prompt, knowledgeable attention. Would highly recommend Fountain Auto Mall to anyone looking to get a fair deal.

Went in for service today for my flat tire. Was in and out within 45 minutes for an unscheduled appointment. Very pleased with the staff and the timeline of getting me in and out on a Friday. They do offer free shuttle service which is nice to go grab lunch at the mall and come back.

Ben Reyes was attentive, professional and helpful. In the past I drove all the way to Sanford for service on my Yukon. Nice to have such a great place locally.

Worst experience ever After purchasing 2 cars from your location and today going a 3rd time cause Grabriel Cruz did an excellent job and made sure he worked really hard till he helped me every time and today I took one of the biggest disappointments I have had in a long time To the point when I left there I was crying due to the way I was treated at the end Read my previous review I posted and you all deleted. When people trust you guys treat them with respect and don t humiliate them that is NOT how do do business. Don t tell someone we can t help you unless you have $9000 dollars. Try back in April to see if WE can help you What kind of customer service is that?? That s exactly what your sales person did to me today and I know if Grabriel Cruz would of been there I would off been treated with great service but unfortunately he wasn t. You need to tell all your employees to treat people right and appreciate them not miss treat them point blank....

Brian And Carrie were a fantastic to work with when I was looking to make a purchase. They were professional and showed they Genuinely wanted to earn my business. Great to work with, very helpful and clear about the whole process. This was the truly a pleasant experience easiest and will recommend the team and dealership to my friends and family...Love my new 2013 Yukon Denali..... Good Job!!!

I had the pleasure of meeting Brian Garrett last Friday after I requested a test drive of a used vehicle at Fountain Auto Mall via the internet. He was extremely friendly and a pleasure to deal with. I really appreciated his "no pressure" attitude and helpfulness. Ultimately, I purchased the vehicle after a great negotiation. The entire staff made it a great experience and I drove out of the dealership with my new vehicle in about 3 hours. Fantastic... Brian was the best.... Thanks so much.

I was very pleased of fountain auto mall thank you all very much

It did not look like a luxury car dealer. Call center is also quite annoying and sometimes does not connect you to anywhere. Hopefully it will get better after reconstruction.

Pity place to buy a car. Pending because they try to scam you, they give a price and then at the time of signing there is another price, PENDING, first read what they sign there. Preferably select another dealer in Orlando.

Excellent attention. They helped me in everything, they have good prices. I recommend it

This dealership is a bunch of scammers, don't shop here, They tell you everything you want to hear and then just wait for the extra bills to come from GM financial. I spoke to 3 different managers, including Angie Carter, Ashley Caballero, and the head manager who was the most rudest person you could speak to Kyle Clemens and once I mentioned that I am filling a complain with the Attorney General. he told me that he can't speak to me because I told him that I am going to do that. Don't Trust anything they tell you...

Even though I have moved to Seminole County and live just a few minutes from 2 Honda dealerships, I continue to bring my Honda here. The techs are well educated and really work hard to figure out the issue. The service managers are great- keep you updated on progress. Love this shop!

MJ was very helpful, showed us several vehicles and did a search for what we were looking for since they did not have it. He never pressured us in the least. An RDX that matched what we wanted was delivered and he called to let us know. We were not able to make it in before it sold, but he continued to stay in touch and let us know when the next one came in. He took his time and made sure everything was correct and that we understood everything on the RDX before we drove away. This was a very pleasant buying experience and I really appreciate his professionalism. I also appreciate how friendly all the staff was even before we purchased we felt very welcomed by everyone.

I recently purchased a vehicle from Fountain Buick GMC in Orlando Florida. The sales agent who assisted me was Grant Luker. I cannot say enough about Mr. Luker, he is a man of honor and integrity. He did everything he could and more to assist me in the purchase of my 2016 Chevrolet Equinox to make sure all of my expectations were met. He also made follow up phone calls and texts to assure my compete satisfaction. If you are looking to buy a vehicle, new or used, in the near future, pay a visit to Fountain Buick GMC, 8701 S. Orange Blossom Trail, Orlando FL 32809 and asked for Grant Luker, you will be glad you did.

I shopped for a truck and found it an hour away from my house at an amazing price no dealer around me could touch. I spoke with salesman, Scott Kelly. He was knowledgeable not only about the truck I was looking at but many others. He didn't try to pressure me. He spent hours with me as I decided. He wasn't impatient when I thought about it over late lunch. I bought the truck with no hassles. The entire Fountain team was great! But it all started with the sincerity of Scott Kelly. I highly recommend Scott Kelly without any reservations.

Had the need to stop in for some parts help at the Acura side of the dealership. ELI was above and beyond for me. He knowledgeable, polite, and friendly. Would definitely ask for him next time I'm in the dealership.

Andrew has been a pleasure to work with. He has been very helpful and explained all the information completely. I would recommend him to anyone in need of a new car.

Contacted the dealership by e-mail from South Florida after a frustrating buying experience in Stuart. I requested information on a specific vehicle listed on Fountain's web site. Mike Williams responded immediately to my correspondence, and within an hour we had a deal that was identical to the one the Stuart dealership had put in suspense. The car we bought was also identicle to the one we tried to purchase in Stuart. We traveled to Orlando, closed the deal, and were home with our new Denali in a few hours. A very professional and efficient experience. Mike also took the time to educate us on the many options on our new vehicle. I will be recommending Fountain to my South Florida friends.

We had to use Fountain GMC while.on vacation in Orlando when our GMC 3500 had issues. Matt in service was great. He made an experience that could have really ruined our vacation, worry free! He even worked with us to try to get the best price. We would absolutely recommend Fountain GMC service department to anyone after our very pleasant experience.

Purchased a 2012 MDX in mint condition and are very pleased with the overall experience. Love the vehicle! This is our second.

First, let me explain my role in this. I made the mistake of trusting my Sales Rep, Harry Mejia. Harry presented me a clean CarFax report for the used 2010 TL that I was interested in. The problem was the TL had in fact been in an accident and needed to be repaired. Unfortunately, I only discovered this after the deal was done and I had driven off the lot. There was considerable damage to the vehicle, the estimate I received came in at $2900 and change. Here's the thing, when used car dealers take in cars, they do appraisals and go over the vehicles with a fine tooth comb. Harry knew about this damage and chose not to disclose it. This amounts to fraud and I'm pursuing a case against Fountain Auto Mall.

I should make mention that when I returned the next day, after Harry would not return my calls (called three times), he had me speak to his Manager, Jason Ness. Jason is as big a liar as Harry is and even contradicted himself twice while lying to my face. It's one thing to lie. But when you expose your lies by contracting yourself right in front of your customer, you're either naive or just stupid.

After leaving because Wayne, the GM wasn't in and he's the only one that could help me, according to Jason, Harry called me back. He assured me that Wayne would be calling me in the morning. It's not almost 3PM now. I've called and left messages for Wayne but of course, he hasn't returned my call. And I get it, they don't want to lose the deal. They did well. They sold a car way over it's value by deceiving their customer. Is this the right thing to do though? I don't think so. So why not make it right?

Bottom line is, Harry Mejia and Jason Ness will lie, cheat and steal to get your money. And for what? a little bit of cash? For whatever pathetic commission these two clowns got on this deal, they sold out their honesty and integrity. As a long time salesperson, I would never, ever, lie to a client or deceive him in any way. I am always transparent with my clients and won't do a deal if it's not a win-win for both of our companies. Harry and Jason exemplify the used car salesman stereotype.

Anyhow, Buyer Beware.

GMC FOUNTAIN BUICK is the worst thing you could of connected to you. Have the owner level and re-do the whole place and its staff.

People that work here have no respect for your time. I paid off my car and requested to cancel my GAP insurance policy they kept giving me the run-around finally I came in to the office today everyone is playing on their cell phone that's why when you call, all you get is the voicemail saying that no one is available to answer your call leave a message! Everyone answer their cell phones but not the company phone horrible customer service!

I purchased an Acura TL on July 4th, and I just wanted to recognize two of your employees, Anna, the front desk clerk and Veronica Jones in Sales. Veronica's customer service and hospitality was impeccable. I felt warm and welcomed the second I stepped into Acura and was greeted by Veronica, not hesitating to answer all my questions and concerns in a timely fashion about the vehicle. Veronica went out of her way numerous times to make sure i was taken care of promptly and I felt understood that she was very interested in my business. Upon putting my down payment by the cashier desk, I was being helped by Anna, there was a some complications upon putting my full down payment, but Anna went above and beyond my expectations into making sure the complications were resolved, not waiting until tomorrow, not letting me wait alone while she finds help, she took care of everything right then and there. I was extremely pleased by Anna's service.

This is how customer service is supposed to be. I want management to recognize these two individuals as they will be an asset to your company. I will definitely recommend anyone looking for a new vehicle to Veronica. You guys are great :).

First time. I had a very good maintenance service with standard prices. Very satisfied.

Be sure to ask for Brian! we have purchased many cars and he made this process almost fun! Brian is very personable and true to his word we drove three hours to come see a specific car and it was ready and waiting for us! very happy with the service and pricing received! not to mention we are thrilled with our new Cadillac... after a month of searching for just the right vehicle we now have it thanks to Brian! highly recommend you give this dealership a try before you go elsewhere.

Being coming here for at least 2 decades. Great service. Main reason I keep buying Acuras.

Amazing car salesmen/women. Straight to the point and go out if their way to help you. Service station is great as well.

You know when someone really wants to help you when he goes all out to deliver you an answer to your day to day situations. That is what Fountain Auto Mall Salesman, Andy Kenimer, did for me. And I will always be grateful to him, you have a customer for life!

Top notch service and professionalism. The Assistant Collision Center Manager, Rafael is a true professional. My car was in an accident and needed repair and my insurance company recommended Fountain Auto Mall and it was made clear why. Fountain Auto Mall offers expert service and true honesty. After Rafael assisted me with one issue another occurred to my vehicle and he again was there to solve the problem. Highly highly recommend! Great job to Rafael and the team! Thank you!

Need a nice car come on down. And you would walk out happy with a new car.

I couldn't have been more satisfied with my service. I am a car fanatic and trading my Mustang GT in for a GMC Terrain. I was lucky enough to have the best salesman Mike Williams at the GMC dealership. As a female, I have experienced bad salesman treating me like an ignorant woman that doesn't know a thing about cars. Immediately he treated me with respect. He never talked me out of anything but only showed me all of my options. He was extremely patient with my financial business man father who documented every cent and verified several times in his notebook and calculator. My dad is one to ask 1000 questions already knowing the answer. Mike did an outstanding job with his knowledge of all the cars and people skills. Very impressed and will certainly recommend Mike to all new car shoppers.

I came into this location about a few weeks ago. I was only window shopping to see what they had. Sebastian approached me and took me over to Brian and they did everything they could do to help answer all of my questions. I mentioned a vehicle I was interested in. a few days later Brian contacted me and I came in to do a test drive. It was an awesome experience, I fell in love. Sebastian took over and helped me attempt to figure out what my damage would be. I felt like I lost all hope when I realized my credit wasn't the problem. It was my driving record. I had an out of state license and he made a suggestion that I didn't think would work. However, my car at that time was one of the worst investments I have ever made so I had nothing to lose. I got a Florida license, Sebastian did all of the hard work for me. He did his best to find me the best possible deal. If it wasn't for his motivation and dedication I wouldn't have returned to that location as many times as I did in order to get my dream car. Most people, you can't trust them when they make promises. Sebastian has kept his word since I met him. I haven't had any issues and he guided me the whole way through this process. I finally have EVERYTHING under my name for the very first time and at an unbeatable price! I truly believe everyone that comes to this location can rest assure themselves that they are in good hands. Don't just take my word for it. Go visit them. Do your own research. Know what you can and can't afford. They are there to help you. Just don't give up.

I have had the worst experience in my whole life. When my Oulander 2018 was serviced it took them more than 6 hours to do it. I patientily waited. The reason I was there was a recall on some seat belt problem. They didn't have the part eventhou I called them the day before to make sure they did. That was on the 22nd of September and to this day (28th of October) I have been calling in regards of this and a lock actuator for the back driver side door (thats on guarantee) and still my issues hasen't been solved

I would like to thank Tom Harris for a great purchasing experience at Fountain Auto Mall. The 2010 Acura TSX I bought last February (2013) meets my needs perfectly and I appreciate his no-pressure sales technique. Everyone at the dealership has very courteous and efficient. I have bought Fords for the previous 19 years so this was a change for me, but one that I am glad I made. I am definitely an Acura fan. Thank you!

Great experience! Visael was great! If you are looking to be treated with respect, with a good vehicle deal, visit them.

Friendly folks. Good deals on used Acuras. Nice waiting area with snacks, coffee, and cold drinks. Avoid repairs here though as their prices are absolutely insane. Local import garages and mechanics beat them by 50%.

The people there are very friendly so I was impress with their manner in making
business because in few minutes I was in the mood of closing the transaction
they were offering to me. And I did it. It was a pleasure to make business with
these wonderful people and I will tell my friends about it.

The Fountain Auto Mall team was super and me and my wife Milka are happy with our 2020 GMC Canyon.
Juan Torres was our salesman and I gave him an on- the- spot recognition in front of
Misael (M.J.) Rodiquez.
Mr. Rodriquez was exceptional with his pleasant demeanor and very pleased with Juan's performance.
Ingrid Rivera was superb too as your asst service manager. This young lady was very nice and ensured my new truck was returned as promised with a newly installed hitch and electrical harness assembly.
To the Fountain Auto Mall general manager you have a great team. Your dealership is the right size to accommodate all customers and make them feel like family.
I save my silver bullet statements for folks who really deserve it. You guys rock and all deserve 5 stars across the board.
Thanks

Very disappointing to drive an hour with my cousin and see how excited he was to get his new lease and to be told that the car he is returning looks good and not worry about anything, he was told this by Brian Garrett. 2 Months later to get hit with a $677 bill for the car he returned and was told not to worry about. I to have a car and was thinking to upgrade, not after seeing this kind of bait and switch, all he had to do was be more upfront and say its a good chance GM will hit you because of the some scratches and tiers wear and tear, but to take a look and say "it looks good me" just bad business in my opinion!

Ishmael is awesome! He definitely tried to help me and actually did some extra. Thanks ishmael!!