Fly Technology and Ranchmart.com Reviews

Super friendly and helpful but not pushy. Great selection of everything. Tons and tons more choices than elsewhere but laid out in such a way that you can find it easy even on first time there. Best Ace I've been too and top give favorite hardware stores.

In general, they are pretty good. However, last time, I was read the right act over returning a defective light bulb. It was a specialty bulb at $10 each. I was told I should go to the manufacturer with defects. I don't think this is typical of other stores. If it doesn't work out of the box, they will take it back. Ultimately, they did, but as I said, I was read the right act about it. I did not appreciate it and will not go back.

The manager lady lectured me about how to carefully open the package as not to tear it up. Well, I noticed that it had been opened already when I got it home. That tells me, they want to put it back on the shelf regardless of its condition.

They did not have any more of those particular bulbs. So, I went right on down 95th Street to the new Lowes where I found it for 1/2 the cost. And it worked out of the box.

Also, if you have expired Ace rewards cards, Ranchmart will not take them, but Westlake Ace will. Truth hurts.

I have been treated rudely there in the past as well. Several times, I have walked out because of it. Another time, I was waiting for the shop to repair something. One of the staff said "Do you have any business in here or are you just wandering around aimlessly?" This last visit was it for me. I am all for supporting local stores, but not to the extent of being treated like this.

The employees at this location are extremely unhelpful. I even had another customer come up to me to ask a basic question.

The store feels very cramped, but I guess that's inevitable for a hardware store in a strip mall. Selection seems at least on par with other stores. The real issue was the customer service. I'll admit, I don't know a lot about tools, but even if I ask a stupid question, I expect the help desk to be helpful and friendly. I got the answer I was looking for, but not before being talked down to and made to feel like an idiot. The lady at the checkout counter, where the ladder we were purchasing was waiting (taken to the front by another employee), was about to close her lane. Sure, our fault for getting in the wrong queue, but she was extremely short about it. She checked us out, but the disdain was palpable. Go for nicer employees on your next hirings.