I have no idea how I reviewed flores as a restaurant but I actually use them for fSA and they are super helpful and I always get a person when I have ever called them. Never a phone tree and that is worth it's weight in gold. Sorry for the mix up.
Easy to navigate! Dedicated customer service rep as well! All information listed on the site as well!
No answers to questions.
Said we'd receive something in the mail
Flores has administered a plan for my employer for several years. A week ago I'd have said they were fine but a week ago I'd never had to deal with them to resolve a problem. They not only dropped the ball, resulting in headaches and fees for me but have the most infuriating customer service I've encountered in ages. I participate in the QTE program, allowing me to pay for parking with pretax dollars. Flores didn't roll that balance over to 2021 for me or my coworkers causing my parking charge to be declined. I was told by my company's HR rep that Flores was having an "issue" and it would be corrected that afternoon (Jan 4th). The Parking co is assessing a late/declined fee. Flores essentially told me through my HR rep it wasn't their problem. I called their office to speak to the account manager directly but she'd already left for the day with the issue not yet resolved. I was handed over to Luke (If I remember correctly) who told me the money had now been rolled over to my account but wasn't yet available on my card so I shouldn't tell the parking company to run it again just yet. The late fees? Not their concern. When I pointed out that I was incurring a penalty due to their error, he advised me that they aren't legally obligated to roll the money over in time for the payment draft and any late charges are not their concern. I lost it. I'm not one to unload on a customer service rep but this kid's attitude was more than I could bear. I don't understand how they don't know (since this is their business) that the money needs to be rolled over before the drafts hit. The attitude they take after dropping the ball like that is appalling. I'm stuck with them b/c of my employer and they know it. Mistakes happen but the attitude I encountered is a sure sign of deep rooted problems with their corporate culture.
Update: As you can see they replied to make it appear they'd work to resolve it. Don't be fooled. They didn't do a thing - even when my employer's HR Director reached out to them personally. I see they have plenty of positive reviews but notice that none of the positive ones cite examples of them resolving an issue for the reviewer.
Best HSA provider in town!
Also a great place to park for Panthers games
I was very happy with the top quality service I received from Flores. They were super responsive, efficient, and professional. I appreciate being treated with the uppermost respect in a genuine courteous manner.
Unbelievable, ensure you read the fine print. The card is only good for the time you are employed with the company you work for. I left my company for a new job but the money still on the card is no longer available to me. I never saw the fine print that its only available while employed with that company and not good till the end of the year. So they just keep the rest of my money. Tell me that isn't some BS.
Extremely helpful in assisting me with benefits questions. Professional, friendly, and accessible.
Flores & Associates, LLC: A Leading National Administrator of Tax Advantaged Consumer Based Reimbursement Plans
Flores & Associates, LLC is a leading national administrator of tax advantaged consumer based reimbursement plans such as health and dependent care spending accounts (FSAs), health reimbursement arrangements (HRAs), health savings accounts (HSAs) and qualified transportation expenses (QTEs). The company has been providing innovative solutions to employers and employees since 1989.
With over 30 years of experience in the industry, Flores & Associates has established itself as a trusted partner for businesses looking to offer their employees flexible benefits packages. The company's mission is to help employers save money on healthcare costs while empowering employees to take control of their healthcare spending.
One of the key advantages of working with Flores & Associates is their expertise in compliance. The company stays up-to-date with all regulatory changes and ensures that clients are always in compliance with IRS regulations. This means that clients can rest assured that they are offering their employees benefits that are both cost-effective and legally compliant.
Another advantage of working with Flores & Associates is their commitment to customer service. The company prides itself on providing personalized service to each client, ensuring that they have the support they need every step of the way. Whether it's answering questions about plan design or helping employees navigate the claims process, Flores & Associates is there to help.
In addition to its core services, Flores & Associates also offers a range of value-added services designed to enhance the employee experience. These include online account management tools, mobile apps for submitting claims on-the-go, and educational resources designed to help employees make informed decisions about their healthcare spending.
Overall, if you're looking for a trusted partner for your employee benefits needs, look no further than Flores & Associates. With its deep expertise in compliance and commitment to customer service, this leading national administrator can help you save money on healthcare costs while empowering your employees to take control of their healthcare spending.
flores-associates.com
