Fleet Feet Sports - Chicago Review

Incredible service. Staff is all runners and offer useful information and insightful service.

I would like to shout out to this location for upholding their health guidelines (but still managed to go above and beyond). The person working the door who gracefully declined- no less than three times - to let a shopper in who couldn t for health reasons wear a mask, but did offer to let them try on whatever outside the shop.

I m floored, the fact that you could turn them down gently, means that your company supports these efforts and you feel safe enough to adhere. That s the kind of company we should all hope to work for!

Thank you for protecting me, your community, and co-workers!

A great place to find running gear and get help from knowledgeable staff in selecting the right gear. It has an in store treadmill to test try running shoes.

Came in for a fitting and Calyn (not sure if that's how her name is spelled) was super friendly and educated me on my options and was very helpful thru the whole process. Really great.

The level of service in selecting shoes is unsurpassable. The employees are extremely well trained to give the best fit for your needs. If you order online the prices are the same as Amazon and you get free shipping arriving in 2 days.

First time runner here so I was looking for a place that would provide assistance.
Recommended by a friend and it was a good one. Great service, advice and shoes. They will work with you until you find the perfect shoe.
Highly recommended!

Amelio is AMAZING. I told him he's a miracle worker. I have extremely hard to fit feet. 2 other stores got fed up with me, or didn't have enough options in stock, so they sent me away. Amelio not only had a gazillion stock suggestions for my feet, he also was able to look at my feet and know what the potential problems could be. He is a rock star of shoe sales!

Every time a pair didn't work, he didn't let me get discouraged, nor did he seem impatient (like the guys at Runners Edge did). He just immediately re-evaluated, and came back with options.

9 pairs of shoes later, he found my perfect shoe. It was cute too!

When I walked into Fleet Feet Lincoln Square today, I was just an unshaven, overweight 50 something that needed new shoes. My shoe fitting helper Meghan didn't know me from Adam. She doesn't know I have been buying from FF from shortly after Dave and Lisa opened their first store, she doesn't know I have run 50+ marathons and 200+ other road races, she doesn't know I have purchased dozens of pairs of shoes for myself and my wife at Fleet Feet, and Vertel's before them. But I have.

Despite what I looked like, and whatever preconceived notions she may or may not have had about me as a customer, she gave me the same quality, courteous, and highly attentive service to select a new pair of walking / jogging shoes. She treated me as if I were a a competitive marathon athlete. That is how I have always been treated by FF employees over the years, and that is why I keep going back to purchase my shoes there every time I need a new pair. Sure, that isn't every 2 or three months any more, but it doesn't matter. I get the same quality service as this overweight 50 something as I did when I was a three hour marathoner. That says something to me about how FF treats EVERY CUSTOMER, and I gotta tell you, it is top shelf.

As I explained to Meghan today that I had last purchased Ghosts and Dyads, she immediately noticed I had a pair of Pegasus on. Did I like them? (not really). She also was quick to point out that if I liked the Ghosts and Dyads, which she would bring up for me, she noted that if I wasn't running now, but more walking and jogging and concerned about cushioning in a neutral shoe, maybe I should try on the Brooks Glycerins. I did, and despite them being $40 more than either the Ghosts or Dyads, they were the better shoe for me for right now. They went out with me on my feet and immediately got a 6 mile workout.

Fleet Feet is more than just a shoe store, they are a member of our community. Their employees genuinely take an interest in you and listen to what you want shoes for and help you make a great purchase. As a company they also are great corporate citizens, and run some of the best races in the city. This is a gem retailer in our midst. Yes, you may be able to find that shoe at a bit better price somewhere else. You might. But will you be buying it from a retailer you WANT to be around for the rest of your running/walking/active life? Will that cheaper retailer be there for its community? Will you enjoy the purchase as much as you will when you buy a pair of shoes from FF knowing how much more than just a shoe store they are?

Employees are friendly and knowledgeable about the product they sell.

The 3D model of my foot they created helped them find me the perfect fit, and Josh was extremely helpful in selecting running shoes that work for my foot. Having a treadmill in the store was clutch. I would definitely recommend this store.

Staff are friendly and informative. They took the time to help us, even when there is a wait. They're committed to ensuring we have the right shoes for us and leave happy. If you need a resize, exchanging is painless. Grateful to have them for my running needs.

I have been going here for many years. Went in to get running shoes replaced. Had to wait for 10 minutes for someone even though the place was COMPLETELY empty. Once a person started to help me she left to take care of other people at the register even though there were two other workers there. I understood when she went because the other guy did not understand how to credit their reward system but then she checked out two more customers while I was waiting. Fed up, I decided to leave and said "I think its a bit rude for you to take care of other customers while I am there waiting". She replied "It's not my fault no one else is here" . This even though another employee was standing right next to her.

Shoe selection is very good. Prices are medium high.

Very friendly and knowledgeable staff. Nice spacious store!

Friendly and knowledgeable staff! Definitely know what they are talking about! Great selection of shoes and products!

Extremely personable and knowledgable staff. They put you through a four step fit process that leaves you with a shoe that works for you. Great vendor selection as well.

Stephanie was amazing. She expedited me quickly and efficiently. She was very helpful and gave me great suggestions and helped me settle on the best option for my feet and body size.

This store is not just for runners, but people with foot problems. All the staff are extremely knowledgable, and thanks to their help both my mom and I can walk pain-free. The ultimate BEST in customer service.

I consider myself a pretty serious walker and my feet hit with the intensity of Thors hammer on my commute. i sometimes even walk 2 miles at once. this is why i chose fleet feet. They truly understand how to fit my feet and my lifestyle. they had me take off my shoes to watch how my feet walk across the floor to assess what the lord has given me as far as genetic capabilities. turns out my feet are intended for super cushy shoes and premium insoles. they even got me shoes in my favorite color and they were on sale. cant recommend this enough.

Great service! Gal there really knew her stuff, and I ended up with a great pair of sneakers that fit like a glove.

The service here is unbelievable. Tabatha helped me and she was very knowledgeable. They have the best return policy if the shoes you buy don't work out. Only place I will buy running shoes.

Absolutely amazing service. Jay is super knowledgeable and answered all questions! First time running a marathon and he makes sure you have all the equipment to succeed.

Valerie was so efficient & kind. Got some great new shoes & insoles. Feeling hopeful that I can get back to being more active after injury

Thank you so much to John, who was so kind and knowledgeable! I'm not a runner, but I needed some shoes that my picky feet could tolerate (and to use with my daughter because she wants to start running). He spent lots of time with me (including being very understanding about my silly toddler who wanted to nurse in between shoes and use everything as a lightsaber). And after all the time we spent, he found several shoes that didn't hurt my feet (which I haven't been able to do for two years)! I definitely recommend coming here to buy shoes!

Amazing place to get your feet measured exactly to size! Quite amazing. Great service provided and nice employees.

This Fleet Feet location has good and knowledgeable staff. I bought a pair running shoes from them, and enjoy their run club, and free yoga on the weekends. The store is located in the heart of Lincoln Square. They have a great selection of shoes, and everything you need to get started running, or finishing a marathon.

This store is amazing! The woman who helped me (I don't remember her name but it was this past Sunday around 4:30pm and she had short brown hair) was so friendly and helpful. I recommend this store to anyone and everyone looking for new running shoes!

Erin was incredible to work with! She helped me find the exact shoe I fell in love with over a decade ago AND helped me find items in nutrition, hydration, clothing, and recovery to prepare for my very first marathon. Thank you Fleet Feet!

This is one of my favorite places to purchase gifts for friends and loved ones. They sell quality outerwear that is much cheaper than most of the major online retail stores. Most of the time, I save a whole lot of money by getting 30-50% off per item.

GREAT place for all of your running gear: shoes, clothes, socks, water bottles, fuel! Come out for the free running groups: Saturday 8am, Monday 6:30pm, and Wednesday 6:30pm (ladies run only on Wed).

I have heard so much about this place from friends. After being fed up with not being able to find a decent pair of shoes for my specific needs I headed down to this place. Michael was quick to greet us and explained the whole process of how he was going to narrow down and find the perfect pair of shoes. Everything was so cool, from the 3D scan, to the different types and varieties of shoes. He was over the top when it came to helping me and I will definitely come back here. Thanks Michael!

I came here to get fitted for new running shoes as the last two pairs of Asics I bought online were not a good fit. The guy that fitted me was friendly and I ended up getting a pair of Brooks, which are the most comfortable running shoes I have ever owned. The price was the same as online, but I was determined to buy from them anyways as the service was excellent.

Waited for a bit, but when I met Valerie she was very helpful and explained everything about the gym shoes i was getting to the insole and to the clothing I got. Great place to go if you are going to start running or are a runner already, they know there stuff.
Thank you
Erin and Valerie

Great and knowledgeable staff that will get you the best shoes for your feet. They have a neat scanner that measures every aspect of your feet, including ones you didn t know you needed and then use that to recommend what shoes will fit you best anatomically. Also have a large selection of running clothes, accessories, and nutrition. Join the frequent buyers club for points!

good location. parking can be tough. helpful staff.

Mike was great. He helped my son get his first pair of official running shoes for X-country. I appreciated his expertise and knowledge in dealing with my sons pronation issues by using supportive green insoles.
In the future I will visit the Deerfield store to purchase running spikes. I also liked how the sales reps continuously acknowledged our presence while we were waiting and "Thanking us for our patience". Some businesses don't understand how important it is to acknowledge the customer. That little bit of kindness goes so far. I have gone to Fleet feet for the past 3 years to purchase my daughters X-Country shoes and when it was my sons turn I didn't hesitate to come back to this store once again.

Thanks again

A great place to get fitted for running shoes and gear. Not to mention, talk to the experts about training, fitness goals, nutrition, and all things to motivate a healthy lifestyle. If you want to get the most of your time there, get there on weekdays 10-5pm before the crowds pick up. Make it your check-in place to ask about how you can improve your runs.

Great running shoe store. Tabetha worked with me today to help me find a pair of shoes. She was great work with, very knowledgeable, and provided great insight for shoe fittings. The store has a wide selection of shoes from a variety of brands. The staff will size your feet with an electronic scan, discuss your running goals, and consider any previous injuries you may have had in the past. I've always have had a positive experience at this store.

Felt very safe trying on shoes amid COVID concerns. They make you put on a pair of socks from their store or offer you 1/2 off a new pair while trying on. Floors are mapped out for distancing, staff had masks and hand sanitizer too. Staff was super friendly and very knowledgeable during the fitting. They have a machine that will show them everything they need to know to get you fitted.

Staff wasn't too helpful with the shoe selection and I felt rushed with my decisions; (not too much feedback); maybe it was just a busy weekend and it so happened she didn't want to be there. Was looking for a long-term marathon shoe but just offered me an expensive replacement for my trainer shoes because she "looked online and found similar shoes" (I coulda' done that). Towards the end of my first time experience, one staff was very informative as i was looking around the store for other products besides shoes. Overall, wasn't worth the drive. Also did some research on my new shoes and I'll be returning those ASAP.

Smallish store. Clothing mainly caters to women and Nike stuff.

Nice folks, great selection of running shoes. Support local business!

Friendly, knowledgable, courteous staff. Great place for advice on finding the right shoe for your running feet.

Best place to buy good quality running/ walking shoes that fit due to excellent staff and individualized attention.

Atrophic place for running shoes. They have a computer for measuring your feet.

Awesome staff and customer service! I appreciated having the virtual fit option. Will be coming back for more purchases.

Every time I've been, the sales associates take their time and give their undivided attention.

Friendly staff and nice selection of running apparel

For all your running needs, and experts to guide you.

Extremely helpful staff, great selection of running shoes and variety of quality sports wear + gear. Can't wait to go back!

My experience here was really bad, staff wasn't helpful or didn't want to help us. I'll never buy anything from here I'll go to any place that really care about customers

They did a great job fitting me for a new pair of running shoes. Very receptive to any concerns, injury history, etc.

Great running store in Lincoln Square. Always helpful people whether it's fitting shoes or picking up race packets.

Great selection of run gear! Fun and friendly staff! Easy to park.

A quality location, friendly and knowledgeable representatives, parking can be difficult, and packet pickups are well organized.

Friendly staff great for people who are dedicated to running

Former XC runner getting back on the horse - had a great customer service experience here. Staff was knowledgeable about available models and their 3D foot scanner was free to use and totally awesome! Learned a lot about my feet!

I m a repeat customer, but this time the salesman was pushy and condescending. Was much more focused on landing a quick commission than understanding my needs, even though the store was almost empty. I sent them an email to let them know about my negative experience and they didn t bother to respond. Google answered my questions that the salesman couldn t be bothered to, and I found the same shoes (Mizuno Wave Sky 2) through roadrunner for 20% off.

Friendly and helpful staff. They were also the only store who carried the Altra.

Very helpful staff. Got the perfect shoes with great assistance

Walked in on a week day and although the two guys that work there were helping someone, there was never an attempt to ask if I needed anything or that they would help me once they were finished. Was completed ignored the whole 18 minutes I was in there. Never coming back to this place again as this was my second attempt at this store.

Michael was extremely helpful and kind! I always shop here and will continue to, great people!

Terrible customer service. While employees chatted about their runs at front desk - check out area - I tried to find an appropriate pair of running shorts directly in front of them. Thought I was at a coffee house. Can't post less than one star.

A bunch of young prima-donnas who have nothing better to do than force-feed their egos onto the average customer. If you want to feel out of place and socially uncomfortable, this is the store to visit.

Sales woman was very professional and helpful. I have very high arches and was having foot pain. She picked out the perfect shoes and arch supports for me.

I got my very first pair of running shoes a week ago and found they didn't fit correctly. I went back and was immediately offered a return or an exchange. Jay was super patient and helpful as I tried on and ran in a bunch of different shoes until I found my perfect fit. I will be returning the next time I need shoes and telling all my friends about the process!

This is my favorite place to go for anything running or biking related. I ran track in high school (sprinted), but recently began running longer distances. Being completely new to long distance running (and running outside of school), the staff was incredibly helpful. In my opinion, an excellent salesperson is someone that helps you, never pressures you to purchase anything, gives honest opinions, and has my interests in mind. The women that assisted me helped me pick appropriate clothing, fit me properly, and decide which items were the most important as a beginning runner.

The selection is really great except between seasons and they carry excellent, well respected brands.