4 years ago
I had a rather complicated situation with my washe...
I had a rather complicated situation with my washer. The first technician diagnosed the problem as being a weak drive motor. Two days later another technician installs the new motor however, detects another possible issue (the control board). Both technicians come back later that day to remove the new motor and reinstall my old one. Long story short I, I was reimbursed (except for the diagnostic fee, of course). It s more logical for me to buy a new washer at this point.
Although I did not get the outcome I was hoping for initially, these two technicians demonstrated the upmost professionalism. In light of the COVID pandemic, they wore gloves and put on protective covers over their boots. My only disappointment is that the employer did not require his technicians wear masks or any other protective gear to cover their faces (nose and mouth). Nonetheless, I provided the technicians (on both occasions) with a mask and/or bandana to protect them and myself (and my daughter) from any possible transmission. Both technicians adhered to my request without hesitation.
Furthermore, they made sure to answer all of my questions and explained the process so that I could understand. They both were in great moods despite their heavy work schedules. Working in the type of climate that the World is currently in can be very stressful. I commend these technicians for their professionalism and bravery during these difficult times.