Grant did an excellent install. Amber is efficient, responsive, and available. Love my new phone app that manages both our home and office. Wish I would ve purchased a camera for the door bell for our home.
Our company hired First Response for a hands-on fire extinguisher training for our 40 corporate employees. They brought flames & extinguishers, very cool (and informative). I recommend this to anyone who may have the need to use a fire extinguisher (so everyone!) because you don't know what it is like until you try it. We were thrilled to have them train us and we will have a better employee response in time of emergency because of the training. THANKS!!! Planning on this to be an annual training event.
I have a hand-full of gripes, and a mountain of compliments for this company. In summary, they care here from the very top with its founder Dave, to the entry staff. No matter the position or its responsibility there is a pride in how things are done.
Parking could be better from a visitors stand-point as the fleet is quite large and there's alot of employees.
The building itself is quite nice, updated inside and accommodating; quality hand sanitizer mounted or sitting at corners and entries throughout.
Location: kingpins Beaverton
I was unable to go home last night, came to kingpins looking for my friend to help me.
One of your employees found me and threatened to call the cops, didn t believe anything I said constantly calling me a liar, and didn t offer any help when I told him what was wrong.
I ll give you two stars instead of one because I don t think the actions of one employee not knowing what empathy is should impact the entire company, but I do want to make sure you see this.
We had a horrible experience with another company. Come to find out we had contracted with a third party who then contracts with a local company for the equipment and monitoring (we assume). The local company refused to drive an hour to install our new system that had been sitting in the box for three months. Finally after getting a ton of run around the company let us out of our contract. First Response was the first company we called. We really liked the idea that they do everything in house and that they were a local company. But we had our reservations since they were an hour away from us (like the other company we had to deal with). We sent an email and got a response back from Tim very quickly. He offered to drive the hour down to us for a no obligation consult to help us figure out exactly what we needed. Tim was amazing. He gave great recommendations and listened to our needs. It did not take very long after he left our business for us to decide that First Response was the company for us. We were able to have our system installed within a week, as well as before we opened for business that day, and have been very happy with our service thus far.
We had recently bought the business (Shears Ahead) from the previous owner, and we needed to get our Fire extinguishers certified. Aaron Smith called us during the 'Shut down" caused by COVID-19, and offered to meet us at the business ANYTIME to take care of our needs. He was very cordial, and professional, and understood the financial hit we hat taken due to the shutdown, and made special arrangements with us, so we could get the work done, and be in compliance with the Oregon's requirements, which we were very happy about.
He corresponded with us for quite some time, and was so professional, kind and patient with our needs at that time. He went way out of his way to do things NOBODY else would ever be wiling to do. I can't say enough about this representative of his company FIRST RESPONSE SECURITY. We will always be a loyal customer, and would never use anybody else at this point. He was informative, and knew the business very well, after having spent 19 years at that company alone. I would strongly encourage anybody in the greater Portland metro area, to take advantage of his knowledge base, professionalism, pricing & patience. He'll get all your needs met with affordable pricing, and inform you about any possible future needs to keep an eye on going forward.
First Response has been our security company approaching 10 years and has provided exceptional service the entire time. We are very happy to support this local business for our alarm and security needs.
I really like the folks at First Response. They provide great service and I just upgraded both the office and home to digital and have dropped the analog phone lines. Grant handled the install. He was professional, timely and a pleasure to work with. I highly recommend them for your security needs.
The new system is incredible. The installer was friendly and personable. We will never look for an alternative provider.
Installed a new keypad and window sensor in less than an hour. Prompt, courteous, knowledgeable, (mask-wearing, socially-distancing) service.
fr-inc.com
