We had a horrible experience with another company....

We had a horrible experience with another company. Come to find out we had contracted with a third party who then contracts with a local company for the equipment and monitoring (we assume). The local company refused to drive an hour to install our new system that had been sitting in the box for three months. Finally after getting a ton of run around the company let us out of our contract. First Response was the first company we called. We really liked the idea that they do everything in house and that they were a local company. But we had our reservations since they were an hour away from us (like the other company we had to deal with). We sent an email and got a response back from Tim very quickly. He offered to drive the hour down to us for a no obligation consult to help us figure out exactly what we needed. Tim was amazing. He gave great recommendations and listened to our needs. It did not take very long after he left our business for us to decide that First Response was the company for us. We were able to have our system installed within a week, as well as before we opened for business that day, and have been very happy with our service thus far.