Fenwick Bond Street Review

Despite being told by another fenwicks store i could return my item in London this was not yhe case. I had a very condescending customer service representative who would not accept my retirns or whst i had been advised. Humiliated me in front of other customers. When i later went to the fenwicks i had bought the item they were adamant i could refund at any store. Not helpful if staff dont know and in the end i never got my refund.

Beautiful family business and so much more friendly people.

The staff is very detailed about the product
It was skillful enough to be surprised

Good stuff, mostly for girls. Not the cheapest shop on Bond At!

Great service. Coming from the other side the sales will match your next season. Just be sure

A beautiful store with a wonderful stocking department

It's my favorite place to shop.
Suggest you try it...!
I always find good service and things that I want.
Well done Fenwick...!

Nice department store. Very useful for those department store things.

While not the largest of the London department stores, the quality of the merchandise is first class, while not being rediculously expensive.

I went to quick shopping to buy some cosmetics.It was definitely good store and could find a nice one for the spring.One of the staff at laura mercier helped me a lot.

Amazing customer service. Karen on the Clinique counter was super helpful

Had a quiet cup of tea with a couple of desserts in the cafe. Lovely friendly waiting staff. Then my wife had a facial massage and makeover at Suqqu - which was approached with trepidation, and really enjoyed.

Love this place. It's in Central London, but never too busy

I have only visited their cosmetic department ( mainly Mac counter). The rest of the cosmetic department counters never seemed welcoming to me and the staff are always chatting each other most of the time. The staff at the Mac counter have been very helpful but sometimes some of them show faces when we have only a single item to buy. Every time I go there, all the counters seemed to be very quite with hardly any customers except for the Mac counter.However, the carnaby street Mac store seemed to have a wider products range and more stock than the Fenwick . Therefore I don t go to the Fenwick anymore. Also , with every purchase from Carnaby street , I have received free samples but nothing from Fenwick so far.

Just lovable. The oldest department store in London. Quintessentially English.

A beautiful department store. Very neatly laid out and fantastic building

I love this place. Whatever looking for always there.

I know we are on troubled times but to physically WANTa pair of shoes to be told that brand manager on lunch left with no shoes and disappointed.
I did purchase a dress and top in the sale but not allowed to try on
Hope they fit have got 28 days money back if not

Exclusive department store in Bond Street offering a wide selection of luxury fashion brands. Great professional and friendly service.

Nice place where you can find the latest collections of leading brands. There are also beauty salons that provide very good services. Last time a very kind saleswoman helped me to choose the perfect night dress. Many facilities gathered in one building. It is worth visiting, especially if you need something fashionable.

One of the slightly less well known department stores in London, wherein the main focus is women's clothing, so I've only really been when shopping with or for my wife. It always seems much quieter than Selfridge's, Harrods or Harvey Nicks, and I think partly as a result you tend to get more attentive service. Perhaps it targets a slightly older demographic than those other places, but I think there will still be things of interest to people in their twenties and thirties.

I wanted to shop with a family business that my mum used to visit decades ago. Unfortunately this is the vibe I was left with, a company stuck in the past. I emailed their customer services and asked the question " Do you stock all of the colours of this item in store?" , the response was ' we don't have details of what we stock in each store at HQ' .What !!, no central basic inventory??, just to see if you sell the red as well as the blue ?. I'm not even asking how many there are, just do you sell them ?.
So I had to traipse down there and it was one of the most crowded, confusing shop floors I had been into for a while, no one was at the counter I wanted as I stood there ignored for 8 mins, then I went to another counter to ask for help or the appropriate staff member. She was great, she did the best she could despite it not being her product. In the end I took a punt on the option I had researched elsewhere and bought it there despite it being on discount that week everywhere else, that turned out be a pricey mistake, oh well next time Selfridges.

Slightly quieter than the tourist trap of Oxford Street, they always have lovely clothes and shoes and it's always tidy. Fenwick is also dog friendly which is hugely important when in London as the dog is always with us.

One of the best Fenwick for its selection of designer brands. The sales are always worth a visit. But am I the only person sick to death of their lack on online shopping?

Walked in walked out basically didn't like the layout

One of the quieter shopping malls in the Oxford Street / New Bond Street area. Great selection of designer brands across all ranges. A tad on the expensive side compared to other department stores.

Yet another big mall with slightly more stylish things than John Lewis or Debenhams. Clothes, hats, makeup, men and women accessories etc. Not so crowded as the previous ones since it's not that well known for the usual tourist.

Nice
Featuring a variety of brands
Very Hadi

The store he has everything that you can think of and it is a nice place to shop... there are staff on site if you need assistance, but you are not hounded when you walk through the door.... would recommend the shop to have a look around

Wonderful department store in the heart of the West end and has a decent online shop offering! Friendly customer service with a smile and everyone willing to help!

To visit branded products and staff always available and personable

Pleasant beautiful display of many products, low prices, pleasant service.

Good variety of clothes shoes and bags. Unfortunately no home items sells here

Love Fenwicks, the staff are always to friendly and helpful

Nice department store with good sale after Christmas. Rude and ignorant staff. Toilets smelly with no toilet paper.

Love Nathalie @ Clarins Spa. Have been going for years and couldn't be happier. Wonderful treatments and even better beauty therapist with magical hands and lovely personality but strangely do have issues remembering what I'm doing after treatment as so relaxed and feel amazingly fluffy. Always leave with a huge smile on my face

Nice and clean well organized nice coffee seating outside

It is great to shop in but you should be careful not to do your job because it will not come to you even as you defended its amount unfortunately

Nicely laid out store, I came here most recently to visit the make up counters and the girls are predictably very knowledgeable and very friendly. For a central London department store its a little more upmarket than some of it's neighbours but also a much nicer and more manageable size. It s no where near as overwhelmingly large and doesn't get anywhere near as packed if you want a quick hit or browse without having to fight the crowds. I prefer it for cosmetics top ups in particular as I know I can be seen to and find things very quickly.

Went to spend voucher on channel product. Waited for 10 minutes and still no one came to serve. No one else helped us from another counters so left empty handed. Will go to Tunbridge Wells where always treated really well.

Remember Julia Roberts in Pretty Woman when she walked into the high end boutique in Rodeo Drive and was told to go elsewhere, basically the staff in the London store are one and the same, truly the most condescending, belittling and rude that I have come across I only went into purchase a Mason Pearson hairbrush was stared and laughed at by the assistants around the store as they smirked and rolled their eyes across the shop floor as I made my purchase. Horrendous

Not super busy when we went and a great department store!

A calm elegant shopping oasis away from the hustle and bustle of Oxford street.Also has two very nice places for food and I enjoyed a delicious pot of rose tea upstairs

My wife and I where shopping in London. She wanted some makeup the assistant put someone on without and pressures to buy. We did purchase some nars make-up I think she likes it.

An old style large department store shop. Tracey from menswear was wonderful today, thank you.

It s one of those old fashioned department stores we tend to overlook, but it has a fabulous selection of everything from sensible clothes (dresses with sleeves and pockets) suitable for work to still wearable but more directional fashion by younger designers. They are one of the few stores to still have a sensible lingerie department with a wide range of sizes (not just size zero bandages); and they are the only department store that still has a tights department. Also: very dog friendly.

In fact, it's very unique!
(Not ironically) luv.
It has a long history and is wonderful.
C'est magnifique!

Got a beautiful Boss jacket here for next to nothing on sale. Cafe on the bottom floor is very good Italian coffee and ice cream.

Do not come here had a croissant in carluccios down stairs and chocked on a bit of plastic that was in there

Such a pleasure shopping here!!! We went for Christmas shopping and they go above and beyond for the costumer. Great variety on things like gloves, scarves and hats!