Farlep-Invest Review

How to reach these blessed ones? Everywhere a woman is a robot, they don t pick up the phone on the central office phone. They do not respond to soap. Some kind of tin!

Vega bills and does not provide any services, by phone. talk with a living person is not realistic (only an answering machine) ... The most important office in Zhytomyr is closed if you have any questions you will have to go to Kiev

THIS IS WHAT A HORROR, THE 5TH DAY HAS ALREADY GONE WITHOUT THE INTERNET, ON THE PHONE BEAR ANYTHING THAT IT WILL CONTACT YOU TILL THE END OF THE DAY AND 5 DAYS CAN NOT APPEAR, B ... B, WILL RETRIEVE. NOT THE FIRST TIME THIS COMPANY LEAVES US WITHOUT INTERNET FOR A WEEK; MONEY DOES NOT RETURN. PEOPLE DO NOT APPLY, CATEGORALLY DO NOT ADVISE !!!!

Someone who wanted to disconnect from Vega - solved their question?
It's the same story: for months we pay for services that cannot be refused. After long trials with all the contact methods offered on the site, we finally got to the live manager of the rook line - they advised us to send a special application to disable the service by registered mail. 2 months have passed, and things are still there, no answer, no hello. Should I go to their office? Please comment.

The poorest company. Women are sitting at the reception, confirming that it is impossible to get through to them. It is necessary to resolve all issues personally, it is not realistic to close the account. I do not advise you to contact in any aspect at all.

It is simply unrealistic to get through to break the contract: - ((. Continue to charge.

I do not recommend, once becoming a client you will not be able to get through or solve your question, you will be kicked.

this is a collective farm, not a telephony

Terrible internet provider, the quality of the connection will fall like stars. Unfortunately, there is no alternative

We use stationary telephones in the office. In the work there are no problems, but it is only necessary to happen some breakdown (which happens fortunately rarely), then you have to go through 9 circles of hell correspondence! with those services and if your patience is enough, then maybe you will wait for the call of a service specialist. Visits of specialists are paid (but it is possible only for juridical persons). Renew agreement on our numbers from one legal entity to another took about 3 months !!! Therefore, the service leaves much to be desired.

Kyiv, vul. Lomonosov.
So far, sho is the worst provider I've ever worked with.
Disconnected to the network, called customer support, filed an application, gave the deadline for the problem - 3 days. Not only has more time passed, it is now impossible to call the hotline! The tone dialing options that used to connect with the operator now only indicate that "work is in progress ... we're very sorry" and suggest returning to the previous menu. By phone at the office on Solomianskaya 3 - nobody removes the handset, although several times the line has been busy. Online chat - does not respond. I get the impression that there is no "customer support" option in my tariff.
By the way, this is the second such situation in the last six months. And, of course, the company will not compensate for the days when the connection was not available.
So, tomorrow is a visit from another ISP (I won't call it because I don't want to advertise anything), and I hope that I can forget about such a thing as Vega Telecom.

P.S. I cannot guarantee that everyone will have the same problems as me, but if it happened to one (not in the first), then there is a non-zero probability that the same can happen to you. In short, bypass this operator.

Not bad! I connected the Internet and TV, I was satisfied with the quality of services, there were some problems with technical support, but after several attempts, I established a connection

The information that is provided on the hotline is not true! Incorrectly indicated operating hours and addresses of service centers, for which Vega has no office for a long time.
Customers are served not in workrooms, and not in reception rooms, but right in the lobby, like at the station!

Just a complete mess, if you see a Vega provider, run in all directions, just do not connect. It's awful !!!! I do not advise anyone to deal with this Provider (Vega).

Absolutely inadequate company. Complete lack of customer support. "Service" is focused only on connecting new customers, then you can forget about the service from the company.
To terminate the contract, you need to get a template application (which the company does not provide), sign and personally take it to the central office, where they will do their best not to accept it. If you decide to just stop paying for services that you do not use - wait six months for calls from collectors. Vega actively works with collectors selling debts and personal information.

All this will be explained by the ultimate beneficiary of the company - Akhmetov. What owners - such and business.

Well done internet optics in Odessa spent 2 days. Tenet were looking for an opportunity to spend 5 days and were refused!

There were no problems, I have been using it for half a year. as they say - not a single gap. I hope this will continue

Vega connected everything in our house in the end and we had to. Wi-Fi pulls pretty stable, only occasionally you need to overload the router, but everything seems to be ok

Chat does not answer, phone too. Why expand the number of services if it is impossible to serve existing customers. Well, the mobile version of the site is also anti-friendliness, try to get into your office from it.

1. There is no own structure for the maintenance of end users, perpetual arrangements with contractors who are never paid for normal customer service.
2. It was the third month of low-quality telephony services, and they had already managed to file a claim for unpaid services that could not be used. Moreover, they indicated a clear intention to appeal to the court to get out the debt, without finding out for what reason it arose.
In short, a sharashkin office whose purpose is to deceive the user.

I apologize for the previous review.
Everything fell into place with the new equipment.
Excellent price for services, convenient personal account.
thank

Disconnecting is unrealistic! I do not recommend it in any case

The Internet constantly disappeared, the call center never answered during failures. They came up with a debt and secretly sold it to collectors without warning, a worthy deed when the contract was broken.

Terrible service. For two days we have no Internet in the apartment building, no one can get through to Vega, all written requests, requests in chat rooms, no one answers or reacts. I never advise anyone to contact this company. Since if you have any questions or problems, you will never be able to find and call anyone. Service is disgusting!

Often the internet does not work. especially on weekends ...

Horrible tariffs with untrue numbers, there is no support, it s impossible to call the operator, they don t answer mail, they don t read it on Facebook.
Just horror in any case, even the enemy would not advise this company.

It is unrealistic to refuse their "services", the operator Nelya, not a competent employee, has been talking about how to refuse their "services" through a personal cabinet for an hour.

I will describe with what you will live, continue to choose you.
To begin with: I am writing from the mobile Internet 4G distributing router. At the beginning I distributed the phone, then I realized that the vege was very good. It is important to help me switch to another provider and bought another starter with a 12GB package. Used their internet for about a year. During this time, the Internet disappeared several times during the day, when I was working from home, and a couple of times in the evening. He disappeared suddenly and also appeared suddenly.
This was positive news.
Now the cons:
1) for this year they raised the tariff 2 times for existing subscribers. For new ones, there are covert shares like pay 700 UAH and do not pay a year.
2) IP-TV - does not work on all TVs, even if they write that it should work. When asked why LG 2017 with smart TV does not find your application, they say we will send your application ... Well, 3 months later ... I use another application.
3) Internet, what can I say, today is the 5th day I am distributing mobile Internet.
4) If you decide to change the router, be prepared to run into problems. Their IP address is given at the MAC address of the router, so you cannot do without a call to the support service. Do not make my mistakes, do not connect the new router on the weekend, the weekend will be without the Internet. It is better to take time off at work, stock up with validol and start setting up the router. And yet, when you call the support service there is a catch. They have 2 additional services, a call to a friend and boys on departure. Add. services are paid. So that you do not doubt, the application is closed by the master and not you. The first time I got the norm guy, he quickly figured out that he would not be able to help me, and created a new application for admins to add one more MAC address of the new router. Well, a day later I was returned to the Internet. But as you understand the money for the "call a friend" they took off, even though the problem is on their side.
Good luck to everyone who decided to play Russian roulette and connect to this "wonderful" provider.

Freaks !!! The Internet disappears and all PZDTS, horseradish get through, Everyone for all FSUs .... I do not recommend this shit to anyone !!!!!!!!

The service is relatively good, but in case of interruptions, it is often impossible to get through to technical support. The chat function on the site was under development for six months. The only (and far from obvious) way to contact the company is through the Facebook messenger.

I refused the company s services after I called technical support for 3 days, listened to the answering machine, and when I selected the contact the operator option, I was thrown to the main menu (that is, I had to listen to the answering machine again). Naturally, all this time I was charged money for communication.

Finally, a cherry on the cake - to disable services, you must personally submit a written application to the company s office. At the same time, applying for a connection can be done remotely.

Summarizing the above, I do not recommend using the services of this operator if you need uninterrupted access to the Internet, since in case of connection problems there is a risk of not reaching the support, and if you decide to refuse services, you will have to spend your time writing statement in the office of the company.

The bottom of the office. There is no way to contact the operator to solve a problematic issue. Frost in all ways of communication. Try to avoid services from Vega Telecom

Some kind of completely wild company: it doesn t need any customers or money ... Apart from the site and the poor call center girls working in the never mind mode, there were no signs of life at all.
For a month and a week I m trying to wait for the call of the mysterious manager who has my application at work .
There is no two-way communication at all - only a drain tank in the form of "snow maiden" from the call center.
Oh, vegovtsy, do you even exist in reality? Or is this Telecom a virtual fake?
Two desires are fighting within me: I would like to solve my problem, but I would like no less that such companies become extinct on our market as soon as possible.
Oh yes, the contract number is 1144705.

All "for people"! Call the operator or those. support is impossible! In voice control, everything is messed up and there are simply no necessary points. Repeat the same numbers of menu items. When you go to a menu item, it may be completely empty. The site is buggy and constantly slows down. Would put a minus if it was possible!

Swindlers! It is not realistic to terminate the contract.

Worse than the office I have not met. There was one Internet service provider, then in a strange way they decided to transfer to vega without warning that it was in general where they had an office, in what city it was .. You could reach the operator in about 30 minutes. I ve been trying to disconnect from their services already WEEK !!!! On Facebook they said to send by mail to Kiev: a statement, a scan of a passport 1,2,3 page + registration + identification code. This is what it is all about. We decided to find out all the data. I found a line on the site - refuse services. The operator called back (THEY deigned to call themselves!), Said that they would disconnect on Saturday. Today is Monday, as the account was active, it remained. (If they don t work on weekends, why use brains to powder ?!) Horror mildly, very mildly speaking !!!

Horror!!! Service - not zero, but minus three zeros !!!

The declared Internet speed never corresponds to reality, constant disconnections, and can last up to several days, the operator refuses to subtract this time from the package of services, although she was able to get through only once. The technical support number is currently unavailable. It seems the guys are close to closing.

The internet is connected to the house from Vega, for three years there are no special pritenzy, so it was a couple of times when they had problems, but everything was solved quickly and without any extra nerves. Prices are average.

Vega stopped working for 5 months, only they raise the price, the speed is not more than 30 out of 100! The Internet hangs periodically, because the speed drops to 0. It is constantly necessary to call to restart the equipment. I DO NOT RECOMMEND !!!