It's not clear that they work, at first they said that there is a connection to my address and expect the master, a day later they called that they can not, like so, you asked for passport data, maybe you could have asked if you could connect first?
I have been a Vega user since 2006 - telephony and since 2010 the Internet.
The Internet often had various problems and clearly did not give out the promised speed, in general, turned it off and forgot that it had to deal with it.
Telephony prices today do not have any objectivity; therefore, the decision was made to turn it off and the most interesting thing starts because it will not give you a call to the support service, but it will be click 4 to contact the operator - Press 4 - Please make your select or return to the main menu by pressing # "in general, anyone interested can check these words by calling even from a mobile phone to the free number 0800 (which is listed on the Vega website).
*Conclusions*:
If you are looking for a provider or representative for physical telephony, look further, but VEGA is clearly not your option, if you want to pay for the agreed services and get them, and do not understand that at the same time have a headache on various topics (Internet speed, up to its complete stupor during the main hours of workloads, inability to reach the service department (while it takes 2 seconds to reach the connection department) and others that you will receive as a personal bonus).
*Total*:
On the Internet, when I switch to another provider of year 3 of grief, I don t know what speed I get as agreed by the agreement, but during this time there was a network break (someone stole the cable in the hatch), the Internet was restored in 24 hours and the neighbors did something in the shield I rewound the winding to the entrance to my apartment while shortening the wires, I contacted the support service at 10 p.m., and at 10 a.m. the master had already fixed everything and since the problem was the departure and the work of the master was out of the apartment - it s FREE. Based on this, there are providers in Kiev that provide QUALITY services.
And my personal opinion is that the Vega company is AWATING good reviews because for so many years of communication with them I can clearly say that the quality of the services provided is very far from what was expected.
Typical scam company. The quality of services is below the plinth. Internet 2 weeks may not work. Telephony is the bottom. Only payment regularly always count forward. I wish you to close as soon as possible so that even in Google you were not found.
Disgusting service !! Three times in 2 weeks I left a request to turn off the telephony service !! Each time they say the same thing: specialists will contact you within 3 days! And not a single call !! Is it such a style of work that more money is deposited into the account ?? But who after that will contact you at all ???
The company is full of trash. The Internet is slow. Support cannot be reached. To turn off the service - it is necessary to go to their office with a senseless and huge set of documents (except that the birth certificate does not require children). Although there is a clause in the contract that can be notified of termination in writing. The written messages are ignored, though the accountant swore and swore that they would turn off the service. In fact, they have not been providing the service since July, but now they have made a claim for all these months and are threatening court. People! Run away from this "Vega - Farlepa" as far as possible - keep your nerves out!
It is impossible to reach the company in any way either on a new connection or on other issues.
A typical company for the provision of low quality goods and services. Neither service, nor a normal call center, nor prompt feedback to correct technical problems that arose.
Internet is already knocking out that day and it is not possible to get through to them in the center.
I thought it was Ukrtelecom full bottom, but at least it works, unlike Vega and support there somehow solves the questions, and this one does not even answer or does after the 20th appeal.
I wrote to the mail, before that I wrote to the mail again 5 on previous calls, the reaction came after a kick through the phone, on which I still need to call the operator. Online chat from 4 pm is clearly not working. No reaction
Awful quality of service! Customer support does not work at all! Someone will get through or find out something impossible. The site has false information that has not been updated since the life of the dinosaurs! If you want to connect the services of this company then leave this thought !! Run !!!
No comments. Submit reports, but there is no Internet and the operator does not pick up the phone. They marinated me on the waiting line for 30 minutes. I could not stand it anymore.
5 stars thanks to Alexander Midlovets, who helped set up the Internet.
The company - thrash!
Analogue telephony has been excluded, the service is not provided, but bills are charged. Remotely disable the service as it is impossible in Ukrtelecom to go to the company office. I do not advise to contact.
Do not use the services of this company under any circumstances. It is the company that shifts its problems onto the customers. It is not possible to get through, only a robot, the problem is very difficult to solve, spend a lot of time. If you want problems, connect, I sympathize with you in advance. I turned off all my acquaintances and several offices, I'm tired of paying for nothing.
Unable to disconnect. If you just do not pay, the money will be withdrawn in court. All subscriber departments in Ukraine were closed. We left only one in Kiev. Going to Kiev on this issue is not an option. I can only apply by letter or call and talk to the robot. I did it both electronically and by regular mail. They are silent .... Since March 1, they raised the price - 260 hryvnia. Everything is done only to rip off money from your subscribers as long as possible. Disconnect me! I don't need your services !!!! Circulation - 18731579
speed at Svyatoshynskaya 34 no, the trip is difficult, you need to hand over the equipment. takes a long time.
I connected to them, now I don't know how to disconnect. We calculated 1000+ UAH. for not using the internet. The speed was mediocre, I never saw 100 m / bit. Frequent network problems, getting through to support is problematic. I strongly advise
We quickly connected to the Internet. They set everything up, explained everything in detail how to use the router. The Internet is working fine, the speed is constant. Thank you
I just started using the services of this provider, but I have no complaints. And I hope it won't.
After the last provider, this one works with a bang. After signing agreements with the Internet, there are no problems.
Excellent internet and good price. I recommend Vega. For a year of work practically without failures)
The lowest quality of service and delivery of the Internet service itself is in Kiev.
The technical support service cannot be reached at all.
If there is an opportunity to connect to another operator - then in no case do not connect to VEGA: Tariffs are raised every couple of months, no one in any way warns about this. Simply send invoices in which a certain amount is added, with VAT being indicated from the previous amount. How to fill the payment is not clear. Get through the support service is almost not realistic. But if you show perseverance, and there are free 40-60 minutes - it can work out. In the end, you will be told: "if you have specific questions - it's easier for you to contact our office at ... on the phone we can not say anything." Super awful company.
P, C, And the Internet at them mega not qualitative. Slow and disappears several times a day. I use it only because there are no other operators in my office building.
In our city, this "VEGA" closed a long time ago. And they call former customers, demand that they be paid money, they threaten. Ambals came to some apartments and threatened. Residents of our city were forced to contact the police
We have a city number, a week ago the connection was lost, after a call to the operator and an application for repair, there was complete silence. Operators politely promise to pass everything to the manager ... silence ... Are there so many customers that they don't care, or don't understand why such an attitude
The provider's management remained in the 90s. The only service they provide well is to "wag the client's nerves" "pump money out of the client" "not pick up the phone, and at the same time call and demand money for the Internet that does not exist" cut off the cables of other providers, connect their Internet, then other providers return their cables back, and the client must pay money to this sharashka, it is almost impossible to terminate the contract without hassle. Just the bottom, not the provider.
Terrible company! it is not possible to terminate the contract, the offices were closed, all requests were completely ignored, while they continue to charge. There is no opportunity to talk to the operator, only bots; they do not answer letters, technical support feeds them breakfast: wait, they will call you back when the turn comes. Question!!! How many people can you call in 5 days ?????????
Horrible company !! for the first time in my life I am writing some kind of comment! If no one picks up any problems with the Internet, disconnecting from them is problematic!
It's just horror and not the provider, the trick is that even after paying for the service, they make a television that works every other time and intermittently, and then Wonder, as soon as you call the operator, he immediately starts working! The operator advises to reboot the router and so it repeats every 2 weeks, I'm not paying for the fact that in the closet to look for a router to reboot it, wait and strain! I pay for the service !!!! Be kind, let's not be scammed
There is no internet for 12 days. Phone support and messages do not respond. From September, the tariff is UAH 250 + 10 for modem rental. Speed 7 Mbps. It's just awful.
They always have some problems and you can t get through !!!!
I understand the age of technology and Automation, but why are there no living people in the telephone mode who can competently explain what to do in a given situation. You are a telecommunications giant in Ukraine? The trouble is that I have not used the Internet for 3 months already, the bill for the provision of services is issued every month. I want to terminate the contract, but it does not seem possible, so it is necessary to think about an application for termination in any form (why not provide the Subscribers with a copy of the survey), it is necessary to return the rented equipment to the office which
in Kiev, and I'm in Odessa (the Odessa branch is closed due to quarantine and it seems to me that it won't open). Corresponding with Potderzhka, they began to point out to me that I do not follow the rules of the contract, and so on. now I HAVE TO PAY 3 months for the Internet that I have not used, I HAVE TO PAY for the delivery of the rented equipment to Kiev, I HAVE TO PAY for the connection of the pause service and I HAVE TO PAY for every day until they receive the equipment and decide to terminate my contract. I hope this will happen as soon as possible and MY APPLICATION IN ANY FORM WILL FIT! And I will not have to pay "Beautiful", "Modern" and "Open" for my users Vega company until the end of my days! who will give me back those weeks of no internet for all the time? As for me, it is necessary at least occasionally to pay attention to those mountains of negative reviews that you are pouring in all the social networks, and purely humanly apologize for the temporary inconveniences provided, and not to accuse clients of not fulfilling their obligations under the contract and to frighten citizens with the laws of ukraine on the provision of telecommunication services. It's a pity that I have to write all this, because I was so glad when 3 years ago I just connected the Internet and the first year EVERYTHING WAS DIRECTLY BEAUTIFUL and this without a grain of sarcasm, but then the speed failures began, the operators always said that this was a problem with my home equipment, then regular shutdowns and on the phone only we apologize, work is underway on the line ...
Before connecting telephony or the Internet, just try to call the technical support service! They do not have it, they only sell services!
everything is working! very satisfied) the Internet is always
Complete swindlers. Since April last year, they refused to use the Internet, but the contract was not terminated. 03/09/2021 they call after almost a year and demand payment for this entire period. And when they say that we have refused services by phone, they say that their manager is not competent
Constant troubles with the Internet and sagging speed!
If any outage of the network, and God forbid, happens on the weekend, this is a repair 2-3 days + weekends, but they will raise prices.
2.5 years with them, after the purchase of VEGA of MTS internet capacities. Normal speed is enough only when connected on a lace 75-87mb, on a wi-fi dual-band top router - 55-60, with dancing, and changing the settings of access channels.
Notifications about changes in tariffs are sent quietly so as not to frighten, everything hangs out in your personal account. But there are a lot of advertisements on the phone and on the mail about payment!
Notification of changes in the terms of the contract also came to your personal account, a bunch of scribble and paperwork, go and understand - what has changed. Why not Add. agreement to the contract to understand what changed ?????
Once again, approximately from 08/09/2018 to the present, 08/16, and continues, there is no normal access to sites outside of Ukraine, there is no access, loading from the cache.
The answer of the support service is that we do not know, they contact us with such problems, these are not our questions, how they will fix it over the hill, (after tracing, the collapse goes there) then everything will be restored.
Although other providers do not have such problems.
It's time to leave you - VEGA.
Akhmetov's companies can only siphon off money and throw it away!
I do not advise ANYONE !!!!!
If you conclude a contract with them, then later you want to break it, because of the poor quality. but the bills will come to you for another two or three months. And if you do not pay for them, then every day from 7 am the collectors will call you and demand money.
terrible service and quality, they arbitrarily change tariffs and prices!
No impression, previously worked, now subscribers are not accepted, through a chat bot you will not achieve anything, the company
Awful provider! Probably only the Will is worse. To call the office is unrealistic, there is simply no technical support. The voice menu is poor, there are no necessary items in it! I used it forcedly, because I needed internet wired, and they were monopolists. 4ji on the mobile worked much faster than using ADSL. Stone Age! Relationships and customer care are simply no!
Dear users! Who will tell me how to close the phone I do not use the phone, and the subscription fee is growing, I can not call. Why do I need such a connection.
I use it for a very long time, I work with a provider every day, it is convenient to watch movies. I recommend
The second year calls, require a non-existent debt for a "public offer."
I did not sign anything to you. Delete my personal data!
I connected this provider when I lived in Podil, then I moved out, and at the last conversation with the operator I said that I no longer live at the address where I connected the Internet. After 1.5 years, collector bots began to call me with the threat of litigation for subscription debt.
I ll only connect them again if this is the last provider on earth.
I am sure that all the positive reviews here are written by the same bots.
Horror, you can t work like that. I am glad that I terminated the contract.
do not try to connect the services of this company !! I can t go banally to hosting for almost a MONTH! those. no support, problem solving 0
They don t answer mail, the operators are incompetent. Give me the pliz site files so that I change the host. I would appreciate that!
the most disgusting provider: the speed is sooooo low, it doesn't even load pictures, it's not realistic to call the operator at all. I do not recommend it at all.
I used their telephony services for a legal entity for many years. Suddenly, without warning, two office phones were disconnected. I could only get through to the call center, where they informed me that I had applied for the transfer of my phones to IP technology. Naturally, I did not submit any applications.
But most importantly, no one could say when the phones will work again: - "Wait for the manager to contact you."
Daily communications and exhortations of the call center about the need for the speedy appearance of a manager did not lead to anything.
Also, my calls to the email addresses indicated on the website of this "company" remained unreplied.
After a month and a half, a "manager" appeared, connected his box to my Internet - the connection is terrible, the line either does not answer, or the conversation is interrupted randomly.
Their specialists claimed that I have the wrong Internet - only a white IP address is needed, otherwise it will be the same crap.
As a result, after 2 months of work without a phone, I had to connect to another telephone operator.
Never, under any circumstances, I advise you to use the services of Vega Telecom.
They will let you down, they will deceive you, they will take money for this and you won t even wait for an apology.
Horror ....... 22.10 sent refusal of services of this "office" by the registered letter. Continue to charge a subscription fee though I do not use their services any more. No answer, no information on consideration of my question. Please make immediate decisions on the personal account # 856878
Internet speed does not match the stated one. Corporate rates for communication are very expensive compared to competitors. Used but refused services.
Two days the Internet and telephony does not work, it is impossible to contact the live vega operator.
Service horror. The operator will not be reached by 19 minutes of unnecessary information from the answering machine + waiting for 20 minutes. in the end, no matter how many the master summoned, no one came, and did not even call.
The Internet is terrible, often interrupted, barn technology adsl, very small download speed. It's not easy to get to a live operator, you need to listen to long speeches. Good bye, and for a long time.
If you left for quarantine you can not worry, you will be charged a monthly fee and threatened with a court for non-payment of the Internet which is not available.
It's time to leave your vega. Everything is fashionable and pretentious, but in reality everything equals = speeds of 20-30 mb. And constant stories that I am to blame for this.
Terrible customer service, or rather, its absence. It is impossible to correspond, to call. Nothing can be solved. And the termination of the contract is in general a quest which it is impossible to pass.
Never contact Vega. Save your nerves.
Vega is the exclusive provider of GULAG. INFA 100%. At least with such an attitude to customers, to the level and quality of services, other grateful users will not be left soon.
Why do I say that? Judge for yourself.
The fact that the shares were connected by 60, and after the action it became 150 per month, then all right. Everyone raises, and the stock is a share. But over time, a more favorable offer naturally appears from the COP: home Internet and mobile communication + 4g in a package for 140. Switched to it, and the second cable (from Vega) was not even cut off, just the second one was let nearby, and this one in reserve .
But who knew that this what would come from an unexpected side! .. Vega was very frightened by the arrival of a strong rival, and let's call in panic to consumers who had just fallen off - this is clearly seen by the absence of regular payment and traffic consumption ( and he stops at them exactly at the second, when 0 is on the balance, and it can not be turned on except for replenishing).
I remember that I didn t even give up on the phone, but said that I would think ... But the operator s frightened brain seemed to quickly put me on the black list of apostate traitors who must be strictly punished! :)
And then it began. All methods of repression available to them were used: unreasonable charging a subscription fee without providing services, the requirement to pay a debt , regular autodialer from the left German numbers (+49 ... - apparently, a pool of numbers of their data center in Germany) with a subsequent call reset . It seems that someone from the management of the company has a rich collection and criminal past.
The general level of services and professionalism is indicated only by the type (design) of their corporate distribution to clients (accounts) - a colorful mess of curved text and a button with a design from the 90s. For dessert, stupid excuses (to the question why the monthly fee is charged that month) that the connections are supposedly going ... Does the support not know that their Internet is cut down tightly when it is 0 on the balance sheet? He knows, but smacks of bullshit, because they do not care. The main thing is that you suffer, suffer, but continue to eat .
PS: Bypass the rake and the company Vega Telecom.
The Internet is lost, it is not possible to call. I will change the provider.
On the site and in the office there is complete confusion, outdated information. Customer service at a very low level. The employee in the online chat is not in the topic at all, can not answer the basic questions about tariff plans. The cost of services is constantly rising without improving their quality. Arbitrarily connect additional services for an additional fee (such as smart and football).
Very often the Internet disappears. There is no recalculation.
It takes a long time to repair.
They do not provide technical support by phone.
I'm in wild shock from this provider
It is impossible to reach any department
Very expensive internet and tv
Almost monthly increase in monthly payments
I do not recommend !!!!!!
The service has deteriorated .... I have been using the services for more than 10 years, and then suddenly, without warning, I am informed that they will no longer be able to service my house for technical reasons, the only option is to break the contract.
It's a pity, but okay ... there are 300 UAH left on the account ... which can be returned only by writing an official letter and sent by Ukrposhta (what a stone age! ??) and in a month (maybe) they will return the money to the card ...
I sent a letter waiting ... I contact Vega all the time ... they promise they promise .... no feedback, the client is good only when he pays money ... yes, I would be glad to cooperate with you, but it's not my fault!
In general, the sediment from the Vega company remained negative ...
Tell me when will the money be returned to the card ???! Contract 993194, sent the letter on 12/25/2020, received on 12/28/2020.
For all numbers on the website, the schedule of work in Kiev is indicated Sat from 10 to 18 in addition to weekdays. In fact, the office on Solomenskaya does not work on Saturday. Disgusting service.
Worst company. Contracts are not terminated, services are not provided. Collectors call them, although no service is provided. I do not advise you to contact, even if there is no other provider, use 3G modems!
Goloseevsky district - constant Internet zboi, 3g from a mobile operator is much better
We connected it five months ago, after that we forgot about the problems. Everything is super
I thought that there was nothing worse than Will Cable, but Vega in general broke through the bottom. It is impossible to get through, technical support does not work, they do not answer by email, it is also not realistic to reach through your personal account, they answer that you write by email. But he sends out sms with a demand for payment regularly. The finished office.
Wanted to connect to Vega Telecom at a new address. I call the sales department (main phone 0800) "You call the sales department ... on other issues, call 07 .... beep beep beep." I'm calling Solomenka, 0445 ..... "You are calling Vega Telecom Company, there were debts on your account, we transferred your data to the collection office of Blah Blat Finance Group, call there .. beep beep beep"
The joke is that I've never been a Vega Telecom client and apparently not a destiny. Such a lack of talent, they simply lose potential customers. It's terrible to think what there is in support if the sales department is such a dull guano.
The day after the order was silent until he called and learned that they can not connect to the Internet. Is it really difficult to report immediately?
a moronic company that takes UAH 250 for 50 Mbps and hires its users ... freaks
Just a cattle-company, which do not care about their subscribers. They only need money! The quality of services they do not have, on the support phone you can talk only with the robot. I do not recommend contacting them. If you have ANY other provider in your house - connect to it, and not to Vega.
I do not recommend the current company. The Internet is constantly disappearing and the signal quality does not match the stated. And moreover, I can not disconnect from them. The phone is not taken from the word at all, but because of the telegram the bot also did not work.
A terrible company, it s very difficult to get through to the operator, so even when you start calling to remind you that you called the master four days ago, you WILL ALSO BE BLOCKED IN TECHNICAL SUPPORT, Alas, THE COMPANY DOES NOT WANT TO WORK FOR PROSPECTS. Conclusion one will REFUSAL from the services of this company !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good company, I do not understand where so many negative assessments.
Often, the speed drops to 1-2mb / sec., When declared to 20mb / s. Applications are considered in weeks. There is a cable that technically can not provide a speed higher than 10mb / s. and the fares are rising. I do not recommend categorically.
Problems with the Internet are rare, I can t say anything about maintenance, but the call center and chat are horrible ... Writing to chat or e-mail is like not writing at all, just wasting your time ... Why write, What is the means of communication if the connection is one-way?
Taking a promotional package of UAH 99 per month. For more than a month I use, speed is high. I connect from the phone and the laptop, the speed does not decrease. There are no interruptions. Glad you chose this particular provider.
I've been waiting for a technical specialist for a month now, I called the hotline at least 10 times. I do not advise anyone to be served in this company.
Awful company, I have never met a worse service, some degenerates work! To break a contract with them, you need to make a lot of effort, a lot of nerves and a lot of profanity, no words !!!
Keep in mind when connecting to unlimited Internet, in Vega it is not at all unlimited. No one warns about this, but "bezlim" from Vega is only 1 ter per month) It's just some kind of circus, in the conditions it is clearly written besim. I am already silent that it s not possible to get through and get a consultation at all.
It is possible to get through only by choosing a new connection in the menu and from a number not associated with an account. At first, it is impossible to terminate the contract, then they expose a debt for the unused months, and the cherry on the cake is the transfer of my personal data to the collectors who call with moronic voices with threats, and it also does not work to turn off their auto-dialing when the debt is paid, although I spend 3 days on dialing to this company, there is no result from other phone numbers, and without contacting them, the autodial is not removed! The company sucks, don't mess with it!
vega.ua
