This place is amazing. They help the poor, the homeless and the mentally ill.
People have an assumption that this is a hospital, which is NOT. They have fantastic staff and will try to help you in every situation. I have tried the bigger institutions but I like the care I received here. A little patience and gratefulness goes a long way. No complaints here.
I've been going here for almost twenty years; started when I stopped having insurance. Now that I have insurance I still go here I've always felt like the doctors listen to me and try to help me. I like that they try to help everyone. I've found staff to be very efficient and helpful. Sometimes I've had to wait a while for an appointment.
I called in March to make dental appointments for my daughters at the same clinic they always go to. I show up today and they say there are no appointments and then they go on to say one of my daughters has never attend the clinic.. Like im crazy or something. As if i dont know where i take my children. I call in to complain about my experience. And the staff was very rude. And was trying to place blame on me. There was not a direct number when i called to make the appointments back in March. When i talked to the oprarter she transfered me i told her the location where i wanted to go then she transfered me. So i assumed i was talking to the right people!! Plus the place i always take them to, keep saying shes never been there i have a teenager and even she said she had been there even said hello to one of doctors she recognize passing by. Its super annoying and inconvenient that no apology was made to me..
I cannot express enough of how amazing FHCSD is! From the smooth and efficient operations to the quality of its staff, I have had premium service. I am grateful for this organization and all it does for those underprivileged.
They hang the phone not answer my questions waiting to long.
They are very helpful and efficient. I highly recommend this facility!
This is the worse place. The receptionist do not know what they are doing. I call for an appointment and they send me to a clinic where they don t perform vaccines and I specifically told the receptionist The appt was for vaccines. The at the clinic where I was sent they told me to go to the main office that they will see me with no spot. So I rush and I can t be seen because i ended up needing an appointment. You call for a referral and the wait is for ever and at the end they need to ask the provider to allow the referral and you have to call again to see if the referral was made. Waste of time, inefficient, ineptitude. They need to hire people that know how the clinic operates it is a lot of misinformation. I am switching providers!
I'd leave NO stars but they won't allow that. This place is HORRIBLE! I used the Hillcrest location. Their Doctors are young but good, I assume they are using FHC as a steppingstone for a REAL job due to the high turnover I witnessed in my short 8 months that I have been going to them. It seems to me that a good portion of the staff is completely inept. They NEVER seem to be able to solve many of the little problems that arise and ALWAYS tell me they will call back with the solution...They NEVER do. I called them for 4 days straight just to get prescriptions refilled and was unsuccessful. Then the weekend set in and here it is on Tuesday of the next week and still no medications yet! I just can't help but wonder how some of the people in this organization are able to maintain their jobs. This organization seems to put profits way above patients needs. The doctors are limited by a fixed time allotment per patient (15 minutes) and it is extremely detrimental to good patient care. I will never go back to this assembly line they call a health center!
recieved great care at logan heights family health center
The absolute worst care for patients wellbeing. I have been prescribed a medication for about 12 years and when my original psychiatrist left, (which I was never informed of by the office) the new psychiatrist denied receiving my medical records and denied me of my medication because she "didn't feel comfortable without proper medical records" she had them the whole time but refused to read them because it was 16 pages long.....Ive had 4 different doctors and they have done testing and each one has agreed to the fact that, yes, for me as their patient, the medication would be the best plan of action. But instead the new doctor was condescending, accusing me of lies, and hung up on me on our zoom call because she "didn't want to talk to me and doesn't have time for this" literally said "Okay are you done now this conversation is over"..... she should be fired.
In my opinion, this is one of the better options for patients on MediCal- they are not scheduled out too far in advance, and you have immediate access to counseling and to physical therapy if you need it since FHC offers all three. Their follow-through could be improved upon though: the doctor wrote a prescription that has yet to arrive to my pharmacy (~2 weeks).
Long wait times, no diversity, you see several different people for all these unecessary "comprehensive" services, do not disclose ALL the test the run on your urine and blood, rude staff, don't trust them cant wait to change providers!!!
Horrible experience, I I could give it 0 stars I would. My appointment was at 3:00... it is now 3:32pm and they have not even acknowledge the fact that Im here waiting... they tell you to come in 15 mins before your appointment to ensure timely service and its like they dont care that you arrive early and leave you waiting. This is not the first time it happens. I have waited as long as 4 hours and that was while I was pregnant. They have no regard for peoples time or pain. It is ridicolous. I you can go somewhere else do it I will after this.
Very slow .. one comes on time to the appointment and they attend you more than almost an hour and a half after your appointment. They should be faster and more efficient.
Good Healthcare. They take Medi-cal, I was surprised How clean and organized they are. Not too much waiting. The only negative is the Doctors don't seem to stay very long.
Came in here at 9:45 with my two month daughter crying because she has heavy diarrea. Just got seen it is now 12:20 and all she told me was if there s no blood in the stool she s fine. Ok? So what is causing her diarrea she s only two months old. Her response is all normal! Are you kidding me almost 3 hours for you to tell me is normal my daughter cries all day with pain and has heavy diarrea.
The North Park women's clinic is terrible. I leave in tears every time.
Dr. Cabrejo is horrible
At the Mission Beach clinic everyone is AWESOME
OMG...I WASNT ALREADY TOO HAPPY WITH THE INTERNAL MEDICINE SIDE....BUT THE HILLCREST DENTAL IN NORTH PARK LOCATION....IS HORRIBLE!! I WAITED AN HOUR AND ALL THAT HAPPENED IS THEY MOVED ME FROM WAITING IN THE LOBBY TO WAITING IN ONE OF THE DENTIST CHAIRS! YOU REALLY FEEL LIKE A 3RD CLASS CITIZEN CAUSE I THINK THEY GIVE PRIORITY TO PEOPLE WITH BETTER INSURANCE AND HIGHER YIELD PROCEDURES AND THOSE PATIENTS NOT ONLY GET FASTER APPTS BUT THEY GET SEEN QUICKER THE DAY OF THEIR APPT EVEN IF THEY ARRIVED AFTER YOU DID!! I DO NOT RECOMMEND THIS PRIVIDER AT ALL!!
I can't believe that, so I made phone call and the person who answered transferred my call to a different person and after waiting few minutes nobody responded and they just hung up the phone on me worst customer service and worst staff
I am diabetic have high blood pressure and high cholesterol plus have anxiety problems and I don't have a clue how to make any sense of them. Currently at night I have leg and back cramps and the one I had this morning was so excruciating that it woke me up from a dead sleep I don't know what to do.
Inept staff! I've had to miss work and reschedule my appointment 3 times because the doctor that takes my insurance was out due to an emergency, another one went out on vacation & the third time I had my appointment blamed it on the call center! I've used this facility since 2003! I can't believe the lack of communication! I will never return! I wish I can take this complaint to corporate!
I go to City Heights and in the Past 2011 I went to Chase. Although there are problems especially with wait times during busy times and Parking issues All centers, they have.. City Heights been making improvements. Short on staff ..unexpected flu season,etc., is human oversight on the shift scheduler or admin dept., that even after careful planning can take a turn because boop happens! AVOID making appointments on days you are short on time...make sure you have an hour past your sheduled appt time to prevent anxiety of running out of waiting time...example making appt one hour before you have to pick the kids up from school...that would be YOUR fault for not allowing Ample time. Usually they are on time for most part. Some responsibility is the Patients, like speaking up...kindly go up to the front desk if youve been waiting 15 minutes and for heavens sake.. especially if you have been waiting 30 min or more. KINDLY tell the front desk clerk you have been waiting xx-minutes past your appointment time and ask how much longer you can expect to wait. They will explain the situation give you a wait estimate and attempt to get you seen at earliest time possible. They will try to accommodate you with the next available provider if possible to do so. AS FOR MEDICATION REFILLS...It has ALWAYS been their policy to never prescribe Renewals over the phone! You have to see the doctor...aka an appointment with the doctor/provider IS Necessary! I have been to Logan Heights few of their other clinics as well.
I have run into some issues at a few of the clinics but 99% of the time the staff are awesome. Overall a good Low Cost Clinic. No Pharmacy. Not a hospital. But a Clinic with Nurse Practitioners Physician Assistants and limited M.D.s.
I've seen Glenn Miller, DPM twice now and I believe he's a quack. The first time I saw him two years ago, I asked for a referral for a second opinion and was not happy when the same person walked in. Same story. I still would like a second opinion. How can I do that?
Cero Stars , Every time I call for an appointment they put me on a waiting since September 2018 , I ask for a different doctor and they refuse , Dr Carter is great , but i can't get an appointment . Can anyone help me
This one star only for one employee there her name Argelia i called prenatal department and she answered my call I asked to be transferred to jina from el cajon said why you want her I explain to her i have some paper i need my dr to fill i i will need jina email or fax said oh you cant sent doc by email or fax ,but i sent before by fax she said no and i cant transfer your call because of that reason go there and drop it off . said jina busy now i told her how did you know she is busy and you didn t even try to transfer the call said she is always busy.she was very bas and the way she walked was bad too,but everyone else works in elcajon office very helpful
I got here at 8:30 and now it s 10:00 and I m still waiting for the dr to see me.
I would not recommend this health care to anyone. They really don't care about their patients at all. I have been in pain for almost 5 months and nothing has been done and when I call it does not matter to them. They pawn me off on someone else in the company that does not care either.
They assigned me a new provider. He took me off my ADHD Meds and upped my anti-deppresant. My whole life is falling apart but once the anti deppressnt kicks in I probobly won't even care or be deppresed about it. It's absolutely genius. That's why folks in Mental Health Care earn the big money.
Seems like I have trouble connecting with counseling. I make an appointment for mental health whether it's been offered to me or whether I've asked for it I've always been turned down in a roundabout way usually when it gets time for my appointment they cancel or they don't show up or they direct me to the wrong place or some other darn thing.
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