Fairmore Medical Practice Reviews

Usually good as when I get appointments I do get through to a decent doctor. They take bloods very well as I'm one that they usually struggle on in hospitals etc. However I agree with some of the comments on here saying that the reception staff can be rude and condescending, I only know one that is brilliant. Can't understand why you get cut off when waiting inline for 20+ mins for the line to cut off. Suppose to open at 8am, is now 8.30 and the line is saying surgery is now closed. How? Can someone from the surgery please explain this as I can't get through for my blood results. This isn't the first time this has happened either.

It was a good practice.

Now something changed in management and its a mess.

I am absolutely fuming I got told to ring at 8 to get a telephone consultation about my blood results so I waited from position 8 to be cut off at position 1 this has happened on several occasions for then to be told when I do get through that there s nothing left so I now will be worrying all weekend shocking

Horrible practice. In thee time i have been with them i have only ever been able to be seen 3 times. Impossible to get an appointment. Dont call you back. My most recent call for an appointment resulted in them telling me i wasnt even registered with them ??? Stay well away

Not easy to get appointment here. You are in position number 1. And it still takes them 25minutes to answer phone.

never pick phone up receptionnist are rude in nelson
padaim is best they r polite n kind nelson staff rude its gone to pots once it was good but hardly any decent docters nw

Most appalling service!! This practice is by far the WORST healthcare establishment. The management and reception staff ought to be embarrassed by the outright lazy and poor service they provide. The telephone lines are a joke; known to cut off after being on hold for 40 mins periodically. I'm pretty certain patients are put on hold whilst the reception staff does little more than nothing, the practice is always empty whenever I've been in and it's easier to spot an alien than to get an appointment here - so I'm not sure what's causing the delay in tending to patients. I am horrified by how rude and condescending the receptionists are and how often they feel they are qualified to override GP requests. We have ALL been affected by the Coronavirus pandemic and have returned to work to minimise disruption to patient/ customer care... what is your excuse?

This surgery needs to be shut down. No permanent doctor there ever. Impossible to get an appointment here because despite ring at 7.59am still phone doesn't get answered till 8.05am and then theres no appointments left. Most doctors dont know what they are doing. I had one that checked my husbands urine and was asking me if i thought my husband had an infection by looking at the stick!! Excuse me thats why I've bought im to you. And most of the doctors are pretty rude too.

Worst practice and staff I have ever come across. Receive a letter how they would like to carry out an annual check for my elderly mother. We had booked this appointment 3 times and each and every time we get a phone call around a week prior to say it has been cancelled or rescheduled.

I have today just had the 4th phone call today to say the most recent appt has also been rescheduled. When I told the staff we are in the process of moving her to a different practice and explained the reasoning (whilst on this 4th rescheduling phone call) all I got was oh Ok.

Shows how much they value their patients.
Disgusting.
Doctors are usually great if you can ever see one.

Terrible attitude on the phone when i need a telephone appointment and she says "try ringing back next week", I need a doctor now not next week, they just say "ok" with an attitude like they just want to put the phone down.

Have to echo the vast majority of reviews on here. Robots for receptionists.... although I feel robots would be more sympathetic. Impossible to get an appointment or phone consultation. I managed to get through at 8.02 am one day to be told there were no appointments tments left and to call back next week. This place needs to be shut down. If not then the receptionists need training in how to be human. Joke of a place!

Not sure how comparable it is to other practices, but I find it extremely difficult to make an appointment with them. I have been promised call-backs which I don't get, and they often don't answer the phone. Some (not all) of the receptionists are very unhelpful.

Absolutely ridiculous how you ring 50+ times at 8am and still line is busy and when finally get through you get told 'there are no more appointments left'

Doctors don't even know what they doing. They treat you so badly and rudly. They tell you that you have this problem and that problem, than they deny, calling you a lier

Can never get through on phones. Lines busy or they pick up and put it down immediately.

Docter been off since monday and its thursday now this place still not able to get a locam in one of the worst surgerys ever including the disrespectful Receptinist