Fairmont Mayakoba Review

Nice grounds, but lackluster service, cold pools, and hard to get to the beach.

Great hotel but there is no entertainment when your not out exploring Mexico

Amazing place! Resort located in the middle of a beautiful mangrove, environmentally friendly and sustainable zone with great accommodation and deep respect to nature

Sumptuous setting with incomparable quality of service

A unique place where they combine: comfort, nature, beach, gastronomy and excellent service

We stayed in a lagoon view room and it was gorgeous! Perfect location between the lobby and beach. And we were only two minutes from the main pool. Great atmosphere for families to enjoy a relaxing time. The staff were amazingly helpful and friendly. Don't forget to get the all inclusive, it's worth it.

OH my God! From the moment you enter the grounds, GORGEOUS scenery! The staff and workers are all very nice, and fluent in English. The rooms are large and very clean, and beautiful. The restaurants, shops, pools, are extraordinary! The white sandy beaches are breathtaking! It's a MUST stay for you and your family. I miss it already!

Beautiful place with fantastic staff. The beach is far from the rooms, but fantastic when you get there.

Outstanding service. Choose the all inclusive as the prices otherwise are expensive

It only remains to say excellent service, be in love with MAYAKOBA

Excellent service but the ballet parking is somewhat slow

This was our second time back at the resort. We love it there. The food is delicious. The location is magical. The staff is outstanding. Particularly: lobby bar - Luisa, Rober, Leonel, Luis and Marco
La Laguna - Hugo and Adrian
Spa - Hugo
Pool service - Javier

Such a beautiful resort with comfy spacious rooms and peaceful pools and great beach loungers.

We felt like royalty at the Fairmont Mayakoba resort. The staff is to be commended for their professionalism yet relaxed manner in how they treated their guests.

Our room was beautiful...a nice layout with a balcony overlooking the golf course by the river. We enjoyed watching the boat cruises as they leisurely floated by.

Our meals were second to none...beautifully plated and served with a smile. The menus offered many choices to suit all tastes.

We were well looked after by the pool with fresh fruit offered and even having our sunglasses cleaned. Such service!

This is a 5 ***** in every sense of the way. Go and experience yourself.

Staffs are wonderful and very helpful. The room is nice, but plumbing fixtures are wearing out. The restaurants are very good, except for El Puerto. The menus are limited, and the service is also so so. I ordered Sashimi, which was supposed to bring 5 pieces, but it was really 4 and 1/2 pieces. For the price they charge, it was sub-standard and cheap. And, I also ordered vegetable tempora, and it had unchewable pieces of asparagus! Tempora batter has to be light and fluffy, and I don't think the chef knew how to make good tempora. I presume expecting a good Asian-fusion style in Mexico was too much.

Excellent hotel quality, impeccable attention and very beautiful landscapes

Very nice place, very good service with accessible people and attentive staff

For its harmony with nature for luxury and good hosts

Fabulous Resort with Great Staff and Wonderful Food

Excellent hotel, magnificent rooms in a setting of lots of vegetation and beautiful beaches, the magnificent golf compo.

We stayed at the Fairmont Mayakoba in 2018 to celebrate our 10th anniversary. This was our second stay there. We absolutely love this resort the property, rooms, beach, pools, restaurants, service, and staff. We ve been to Mexico many times and stayed at a number of all-inclusive properties, but the Fairmont Mayakoba is our favorite. First, the property grounds are stunningly gorgeous with tropical trees, foliage, and flowers everywhere you look, and all of it impeccably maintained every day. The serene beauty and peaceful tranquility of the entire property is what keeps us coming back.



We enjoyed breakfast at La Laguna, outside overlooking the canal and jungle. The breakfast buffet is plentiful, full of variety, and delicious. Some mornings there s a harp player. Every morning there are Falconers with their falcons on duty to protect the diners from hungry birds fun to watch and very effective! We recommend having dinner at El Puerto for the quality of the food, service, and ambiance. They even accommodated our request one night for a dish not on the menu! On our last night, they brought us a dessert with the words thank you for your visit written in chocolate across the plate. The Las Brisas restaurant has a huge palapa style beach bar which sits right on the ocean front highly recommended for a cocktail while watching the sunset, or lunch while at the beach. Also, do not miss the free boat ride that gives you a nature tour via a network of canals, where you ll see all kinds of jungle wildlife.

As for the staff, they were wonderful and top-notch and many could anticipate what a guest might need/want before being asked.
The front desk attendants do a beautiful job taking care of whatever needs you might have. The hotel entrance staff were equally wonderful. One day a driver arrived to take us to Chichen Itza. The Fairmont attendant heard this and gave us towels to take with us anticipating how hot and sweaty we d likely be after this all-day jungle excursion. That s essentially the attitude of the entire staff to anticipate what guests might need before they even ask. If you d like a relaxing vacation immersed in awesome natural beauty, while being pampered with personalized service, you will love the Fairmont Mayakoba. which offers tranquility, natural beauty, luxurious comfort, fresh innovative cocktails and cuisine, along with genuine, friendly service.

Had a great stay. Paid for the all inclusive food package and it was well worth it after seeing the menu prices. Huge grounds for exploring and connecting with nature. Prime golfing is available. Many things to do for a long weekend while you re there.

Wish I was there now! Excellent place to relax. The whole staff was nice from when you get there until you leave. Great service. Will definitely plan on going back.

A very beautiful place !!, The beach formidable and clean! The attention of the staff of the best, the delicious mayakoba burger, the bad thing is that all the letters are in dollars even though you are in Mexico that disappointed me!

Three stars for accommodating staff, pretty grounds, and willingness to correct issues. Minus at least 2 stars for mediocre, at best, food.

Very dirty trails laughed extremely dirty and smelly

A place to relax and be in touch with nature ... The amenities are excellent where you can find private beach, rivers and lagoons, many pools and the golf green. Excellent food .. first-hand certified chefs.

A very nice place, the only one but it is the attention of some very bad-tempered workers

Excellent place, the best experience, attention, very good seasoning!

Wow wow wow I loved this beautiful hotel. Visit the boutique that is very close to reception. The toys are Mexican, I like nothing of MADE IN CHINA. The coatis are beautiful! It is a nice detail because here they abound and the real ones, not stuffed animals, are super friendly.

The Fairmont Mayakoba has been outstanding so far! Everything from the gorgeous property, luxurious amenities and 10/10 staff. We will recommend everyone come to visit Fairmont Mayakoba!

Great experience, super friendly staff that isn't overbearing. Location on beach is stunning. Recommend a Casita room.

It is one of the best hotels that can be found in Playa del Carmen, has 5 diamonds and is spectacular

Everything is exceptional. The service, the room, the resort- I love this place and can't wait to come back!

Beautiful hotel and service is fantastic. We will return!

For the second time and vacation to the Faimont because their facilities are super., Your kindness of service is worth a million. Your beach is privileged,. Your walk through the Cenote canal special to admire yourself.

Such a beautiful resort. The service is so friendly and attentive. We are here during Covid shutdown, so incredibly limited hours and services on everything. Once fully open, I m sure it is spectacular. I m giving the 5 star rating because the quality, service and accommodations are the best - and we can t wait to return when everything is fully open.

The event I attended was well organized and the place is beautiful

Had an excellent stay at the Fairmont Mayakoba. Beautiful beach, spacious rooms and delicious food! They also have a wonderful staff! Shout out to Sergio at the front desk, Jiovani and Roldofo at the beach and Jorge at water sports for their stellar customer service! Will be back!

The Chameleon is unique, in the whole world of golf =) The Best Design 18 holes Par 72 =)

Excellent hotel, good food and the facilities are luxurious

Well, by name it says it all, very nice and luxurious rooms, located in an exclusive complex and if you like golf it will be the best, first class attention and excellent food.

Very relaxing atmosphere. Doesn't feel crowded at all. Natural Jungle setting. Pools with interesting layout. Very expensive food/drinks though.

An incredible place, facilities, rooms, beach and others, it only remains to say that I recommend it widely, the price is somewhat high, and does not include meals that are also quite high

If we compare their service policies with other hotels they lack options. The food is good but not excellent, but the quality of the staff is second to none and the facilities are magnificent

The whole hotel is beautiful just the food I do not finish to please

A little piece of heaven in Cancun! Complete with hotels, restaurants, pools, beach and contact with nature through different means of transport.

We are at the hotel for our honey moon. It has been a wonderfull week at this hotel.
The resort is great and peacefull in the nature. The pools are also great.
Besides, the service is perfect and the food delicious.
The massages and the experience at the spa are amazing!!
It's my last day here but we'll certainly come back!!
I added a picture of the view from our room.

The hotel is beautiful, incredible facilities you can ride a bike, kayak, there is a boat tour of the mangrove at no additional cost. The room is super spacious and beautiful, the bed very comfortable. The attention has been very good from all the staff. Isabel at reception was super friendly on arrival !!! I have been here 3 days and I love everything !!! Thank you so much :-)

We stayed at the andaz but walked over for cocktails two different evenings. Great service and beautiful view.

It is a real 5-Star experience in Fairmont fashion
Everything is top notch from reception onwards. Staff go out of their way to please guests. The facilities are first class and the resort is beautiful with a fantastic private beach. Food quality is awesome and I especially enjoy the Asian-Latin fusion restaurant. I strongly recommend taking in the boat tour that's available on site.

The place is amazing, everything looks perfect and works the same as the prices go according to the place.

Very nice place, but the best is the service. Impeccable.

Excelete customer service from everyone who works here. The rooms are very nice and comfortable, an agreement that leaves you with anti-mosquito spray. The food is delicious in any of the restaurants they choose. We had the Day of the Dead celebration and it was a very good experience. They have free activities on the beach such as volleyball, football, kayaking, paddle, among others. I recommend it 100%

Excellent place, although the service on the beach is terrible

Very good place, excellent site if you're looking for a full rested.

All an experience !!!! This place is of another level

Looks great online when we arrived we had issues with our air conditioning not working well and our room smelled strongly like mildew, the shower squirted all over the place the window did not close all the way ect. We called the front office about it and they acted like they would take care of it and they sent some guys over who spoke no English and told us everything is fine as is. The room would not get below 72 degrees Fahrenheit in the shower was clearly squirting out the bottom all over. We spent close to a week here on the mayakoba campus and the food was really not my style even with the all-inclusive food package. Two of the days we did not have the package and everything was very expensive. The service also sucked, if you were at the pool or Beach there was no chance in hell someone was going to bring you a drink and if they did it would take them 45 minutes. This was with the gratuity included in our package and us tipping extra cash. And since the entire Resort is not all inclusive you constantly have to wait forever to get the check and sign for what you "purchased" on your package.
I much prefer the all-inclusive resorts where you can come and go as you please eat and drink as much as you want and they will never let your glass get empty, I expected a better experience given the cost of this place

I highly recommend the staff is the most friendly and ready to meet any guest the facilities are first and the place paradisiacal.

The hotel is very nice and the facilities very comfortable. The food is very rich, but the service of the dining room is very bad, they make you wait more than 1 hour to give you a table.

Lo.mejir of all the Riviera Maya, a lot of security and an excellent treatment especially the concierge Lilian toral.

The rooms are large, comfortable and spacious. They provide the best soap/shampoo: "Le Labo". The trip on the river to get between the properties, to go to lunch, dinner or the beach, is an experience in itself -- bird-watching, alligators.....an enormous property shared with two other major resorts. My only complaint is the quality of the food does not justify the high cost. We were disappointed by the Banyan Tree Thai dinner we had, as well as the one at Las Brisas.

Although I did not stay the night at Fairmont and was only there for dinner at their beach side restaurant, I can attest that the service was beyond spectacular with smiles all around. I hope to get the chance to experience the food there again sometime soon as the quality was spectacular.

Excellent resort, nestled in the jungle of the Tuviera Maya. Exceptional attention, service and quality!

Excellent quality, wonderful service, incomparable attention, modernity of its facilities respecting the ecosystem of the area, beautiful Caribbean beaches

Simply wonderful. Nothing else to add.
And paradoxically much nicer in the evenings with a light drizzle.

Very nice resort. Nice rooms, great restaurants and activities

Such a nice place to chill out with your girl, beautiful, full of nature, nice golf court, also there's a little river inside the hotel, they have doctor 24hrs in case you get sick

Impeccable service, a la carte food, a choice of sea and jungle.

Cool place (specially for golfers) with many good things and a few that need to improve. We spend 4 nights at the Fairmont Mayakoba. The Mayakoba experience itself is amazing, independent from the resort you chose. The Fairmont offers more of a family oriented experience, with amenities that will keep the little ones busy and if you're into golf, the resort offers a course that is part of the official PGA circuit in latin America. From the "jungly" experience, surrounded by the sounds of exotic birds, to the choice between different restaurants (reviewed independently) and extensive selection of amenities, the Fairmont offers a broad portfolio of vacation experiences to be enjoyed as a couple or with the entire family. Thumbs up: friendly staff, efficient golf cart transportation within the complex, amazing tropical gardens and impecable rooms. Thumbs down: "palapa" availability on the beach zone (when occupancy is high), access to complementary bikes can be tricky depending on the location and time of the day, you need to pay extra for access to the SPA, really?!