These guys sell on Ebay and never actually carry the items. They just waste 10/12days even after reminding them that we need the product urgently. Why waste time when you can inform immediately that you will not be able to ship??
They have the worst CS team as they only reply with auto-responds and never address your concern.
Such a terrible experience!!
From the start of Hello can I help you, Sean stepped up to the plate and assisted my needs from beginning to end. Addressing every negitive into a positive. I am sure you consider him an asset to your company. And FYI I was not paid to give him 5 stars .
elizabeth
Had an issue with my unit arriving damaged, have to say they were pretty quick on getting this issue resolved. I had a new unit in my hands in just a week. Glad to see there is still great service that cares about the customer.
Nothing but a positive buying experience dealing with Senatra @FAO. I also live across the border and as we speak, my toolbox is about to be delivered....processing order and shipping is super fast. Will deal with this company again in the future.
Thanks Senatra!
My Shopping experience with my sales representative Charles Somkamsaeng was very informative and professional. His customer services was impeccable! Charles, went out of his way to accommodate my needs! I definitely will recommending Charles Somkamsaeng and Factory Authorized Outlet/Max Tool to all my friends and family.
I was kinda of skeptical about ordering from this company because I have never heard of them but the price was cheaper then other company I searched for so I took the risk and I dont regret it. I purchased the Milwaukee M15 Fuel they could not have shipped it any faster received it on time Will definitely continue buying from them
After reading a number of disparaging reviews about Factory Authorized Outlet (FAO) online, I thought I should post a review of a recent experience of mine to warn others, but also to enlighten them.
I recently bought a JET JWBS-14DXPRO band saw from FAO. The reason why I bought the saw from FAO was because FAO had the lowest price out of all the other online dealers and my local dealer, but also because FAO was fulfilling a manufacturer's promotion from Jet of 10% off the list price. I have to admit that I could have paid a little more money (about $90) to buy the band saw with the same 10% promotion at my local dealer, but I chose to buy from FAO (because of my "always looking for the best deal to save money and buy another tool with that savings" attitude). About 8 days after I placed the order with FAO, I received an email from FAO stating that the item I bought was backordered through the manufacturer, and the new estimated arrival date would be 8 weeks after the initial date I bought the item. At that point, I had two options: either I could wait for the backordered item (on which I received a good sale but was not guaranteed to arrive by any specific date or even be in stock at all), or I could get a refund for my order and buy the same item at my local dealer at full price.
Because of my situation, I called the customer service line at FAO the next day, waited only about 7 minutes, and spoke to a friendly representative. He heard me out, and he gave me some down-to-earth advice about what he would do. He said if I needed the item right away, I shouldn't wait for the backorder to ship (especially when considering opportunity costs.) He said I could get a refund and pay the full price of the item, but I should call my local dealer (or another dealer that might have a better price) to see if they have the item in stock. He said if the other dealers did not have the item, or if they said it was "on order," I shouldn't buy it because I could end up in the same situation again. Basically, he said, if you want to avoid a situation where you are waiting for a backordered item, only buy the item if you know it's in stock. After my conversation with him, he gave me his direct extension and told me he could help me find either a replacement item or issue a refund.
Initially, I was upset at myself because I missed the opportunity to buy the item at my local dealer, but I know that the backorder is not FAO's fault. FAO is a dealer, but many of the big power tools that it sells, e.g. band saws, table saws, jointers, etc., are drop-shipped directly from the manufacturer. FAO may not even see or know the inventory of the manufacturer until they call, or receive a call from, the manufacturer itself. In our world of technology and the internet, we're all desperate to have things ASAP, or our information as up to date as possible. But, like I said above, Jet was offering a 10% promotion on the saw. A number of people could have ordered the saw through various dealers faster than Jet could keep track of the orders online. I'm sure once the promotion was done, Jet had already sold more items than what it had in-stock, and it had to find a way to fulfill the saws to those customers who had already paid and were now waiting. Hence, the backorder. While I'm regretting the situation, I know it's not FAO's fault, but JPW, JET's parent company, and the manufacturer who made a mistake. The lesson is that when ordering online, there is some risk because you cannot inspect the item for yourself. In some cases, a defect on the item may be the dealer's fault, but it may also be the manufacturer's fault, or the shipper's fault. Oftentimes, the dealer takes the heat, but no one complains about the shipping companies or the manufacturer. I will still purchase from FAO, but I may call next time to see if they have an item in stock or if they drop ship from the manufacturer. All of the other items (which have been in stock) that I have bought from FAO, I received in 4 business days or less.
Charles S. Is a great person and a great seller
Thank you charles !!! He is the best seller
Horrible!!!! Beware!!!! I paid for 2 day shipping and received this item a week later. I even canceled the order after it didn't arrive in 2 days and they still sent it!!!!
I bought five generator and they backed out of the original contract and sent me my money back without any explanation, Told ebay they were cancelling the bid because I asked too, which was a LIE. I was waiting for my generators to get delivered, they did not hold up to their end of the deal, CROOKS.
Local to me so the "kid in a candy store" thing is pretty real. With that being said, the prices are the exact same as Lowes or HD. When I hear "outlet" I don't expect retail pricing. Nothing bad to say, but nothing good to say either. Just a middle of the road retailer selling things at retail prices.
Lackluster....disappointing....showroom was more like a dentist's office showing you pictures of what can be done or what you can purchase. There is more tools on display at Target or Kmart. This is for a web or will call order. Place your order on line and come get it...
Finally had a chance to use my new 2 drawer storage cases. I ordered 3 of them and I couldn t be happier. Like them so much I just ordered i more. I like that they are stackable, don t take up much room in the garage. Price was reasonable and delivery only took a few days.
This merchant also sells on Ebay. I ordered an item listed as new and received not only a late shipment but an item from a 3rd party seller that was opened and apparently returned. Not sure what kind of relationship FAO has with this other company that actually sent my item. The plastic bag the item originally came in had been ripped open and the box re-taped shut. Initiated a refund through Ebay. Would not recommend this merchant despite their good prices.
I wished I could have given 5 stars the way that things ended up because its turning out the way I wanted, however in the beginning I had to really push to get it that way. We purchased a tool that broke within a short amount of time. We decided that we didn't want it repaired or replaced. We simply wanted to return it and had called to do so on the last day of the 45 day return policy time period. No one at the company answered the phone so we left a detailed message but never received a return call. So a couple days later we tried them back but since it was after the 45 days they initially refused to accept the return. It took another week for them to work with the manufacturer and receive approval for our return. The tool is on its way back to them now and we should be receiving a full refund as promised. Eddie, the floor manager who helped me, was extremely nice, polite and knowledgeable and saved our relationship! thank-you Eddie!
I ordered a generator because I have no power due to hurricane Irma. I was told it would arrive in 3-4 days. It's now day 7 and they cannot even return my calls nor answer my emails. When I finally got someone on the phone they gave me bogus tracking information.
Shopping for my father is always so difficult because I know nothing of tools or machines of any type. My experience here was amazing. A man named Jesse hurt was so helpful. All I had to do was tell him about my father and he knew exactly what I should get. This is the first time I wasn t struggling with a birthday gift for him. He loved it!! Thanks Jesse!
Had an issue with one of the items in my order. It was slightly damaged. Staff did a great job by providing clear, honest, and timely communication. I am very pleased with the customer care I received and will be buying from FAO for a long time to come.
I've been giving my business to Factory Authorized Outlet for about 5 years now and I have never been disappointed. Jesse H always gives me first class service and communications.
I recently purchased a bandsaw through Amazon. Max Tool in Ontario, CA was in charge of the details of shipping etc. Jesse Hurt of Max Tool gave exceptional service and made my purchase, shipment and overall experience great. Kudos to Jesse!
The first time i called about my order to upgrade to a faster shipping since i was not going to be home by the time ground shipping would get home. The person who answered was really unproffesional and denied my request before i even finished talking. I decided to call again and Sean picked up the phone, this guy knows what genuine customer service is. Not only he upgraded to over night for a small fee, he went the extra step and personally sent me an email with my tracking number. I hope they fire the first guy i talked to and give Sean a raise, we need more people like that. By the way i bought a Yamaha generator, best generator ever!!
Go see or call and ask for Charles S. This guy is amazing. He really came through on my order. They carry top brands such as DeWALT, Milwaukee, DuroMax, Bosch and More. Don't forget to ask for Charles S. This dude rocks!
Jesse Hurt helped me out and guided me through my transaction like a veteran. If you need anything he is the guy to ask for.
I ordered a Husqvarna 450 20" bar chain saw for 265$ off Factory Authorized Outlet's website. 5 days later I received an email that said my order was canceled and the model was discontinued. They have the 450 20" bar posted now on the website for 379$. I called customer service and they didn't offer to help me at all. I told them I could get the same sized stihl at a local dealer new for 400$. He told me to go buy that instead. I'm never shopping at this website ever again...what a waste of my time. -Andrew
I honestly can t see how this people are upset with this company.. I order something mid day Friday and it s scheduled delivery is tomorrow! They made my Father s Day perfect man
I called to order a generator, and Jesse helped me find exactly what I needed. He was friendly & knowledgable. He emailed me to let me know the product would be here on time for an upcoming trip. Very quick delivery.
I ordered a vernier caliper from FAO and the item arrived damaged. I believe it was crushed by the shipping company. I took some pictures and contacted FAO right away.
Brianna was very helpful an shipped me out a replacement immediately. That item arrived quickly and in excellent working order. I am very pleased with the customer service I received. The company turned an unsatisfactory situation into a pleasant experience. Thanks.
Charles Somkamsaeng was of great assistance, he answered all my questions and I placed an order without delay. Great company!
My machine was delivered Broken. I explained that I need the machine by a certain date and was told the fed ex receipts would be available for print by the end of the day yesterday and I got nothing.
My stand was never delivered and I have not gotten an update on that either. It's been a week since the package was delivered Broken and it's still in my living room.
I want the proper Machine I paid for and stand. This is ridiculous
I found a belt sander with stand on their website for a reasonable price. Purchase the item made sure there was no fine print or funny business going on. I received a stand saying box 2 of 2 meaning there is one missing. I called and they said that was all I get. And it would be a restocking fee plus I have to pay shipping to return the item. Horrible business!
I wish I would have read the reviews before ordering a tool belt my husband needed ASAP for work. I see a lot of people complain their order was back ordered and out of stock. Excuse me, if it isn t in stock, this company has no business taking your money and stating your item will be there in 5 business days! Is it just me, or does anyone else think this is internet fraud!!!!? I ordered my item and when it didn t arrive, customer service told me I had to wait a MONTH cuz it was back ordered! I told them to cancel my order and I recieved a email stating I would have the money deposited in my account in 24-48 hours. It s been 7 days and no deposit!!! As I said it s a classic case of internet fraud! BEWARE!!!
Was in the market for a new tool since mine broke down however they were able to assist me with repairing my old unit at a local Dewalt service center since I am a repairman on a budget, but when I am in the market for a new tool set i will be back! Their customer service really helped me out!
I ordered Honda EU3000IS on Sunday, website indicating item have in stock. Two days later I received email, item out of stock. I have to order from other supplier 2nd day Air. DAMMMM
Message received "Hello Young,
We thank you for your valuable business with Electric Generator Depot. We would like to inform you that unfortunately due to popular demand, the item you ordered, EU3000IS is temporarily out of stock. However, it should be available to ship by approximately 12/7/2017."
There is a guy that he is really rude that if you call in the mornings he always answer he don t care about you buying and he acts mad that you call he sound and older man. In the other reviews people is complaining about him. I don t know his name but once I get it I will update it so you can avoid him . Other than that this company is great but that guy I hope he finds a job that he enjoy doing
Incredible customer service with Brandon B. Really went out of the way
to help me out and his follow-up was fabulous. Many companies use the
"customer is always wrong" approach, this company went out of their
way to refute that idea. Liked it so much , I ordered a second generator.
Thanks for your help!
I ordered a generator from Amazon and the order was missing some parts. I contacted this company to purchase the missing parts. Even though my purchase was ordered through and fulfilled by Amazon and not this sompany's responsibility, they insisted on sending the missing parts at no charge.
Ray was my customer service rep and he was absolutely fantastic.
Orders some 10 clamps got 4 clamps.
I called and talk to the manager and he refused to send me a postage stamp. So now I m $31 in on this wrong product and now I have to spend another $10 to ship it back re buy the right ones and I only get store credit??? DO NOT BUY FROM THIS COMPANY!!!!
I have purchased several Milwaukee tools and a DeWalt product from Factory Authorized Outlet (FAO) and MaxTool in the last few months and have been well-pleased every time. Price, delivery, and service have been top notch. I have especially enjoyed my experience with Charles Somkamsaeng, who will work with you as much as he can and be very cheerful, patient, and courteous while doing so. I wholeheartedly recommend giving Charles and FAO/MaxTool a look-see for all your equipment needs.
I don t usually do reviews unless I have a problem with a place I ve been but I love great customer service and that s exactly what I got today. This man Jesse hurt was so helpful and I was in and out in no time. He had a smile on his face the moment I saw him and was willing to find everything I needed. I ve never been to this place but I will definitely be returning. Thanks again Jesse.
I have been buying tools from Factory Authorized Outlet for about 4 years and they have always been great, items have come quickly and in good condition . I have ordered online and phoned in my orders. The last couple of times I've spoken with Charles Somkamsaeng and he has been great
help .
no order conformation was emailed to me, they shipped me the wrong compressor and it arrived damaged due to careless packaging. the customer service is listless. they take a week to respond and don't address all issues that i sighted. hate to be a jerk cause there prices are good but i'm very unimpressed.
factoryauthorizedoutlet.com
