ez-it.biz
WORTH READING to the END:
WORTH READING to the END:
$/HR & TALKS: Takes significant time to chit chat about life AND teach about a project to whoever is present (me, my employees) even when you tell him you only want the job done without the lecture: charges by the hour and is VERY talkative.
BRINGS KID: Brought his son a few times over the year he served my business. That required some babysitting by one of my employees and in some cases clean up afterwards. Jeff often has a sob story so taking pity is expected.
MISDIAGNOSIS: Tried to sell me a new expensive Apple router to replace my high end ASUS one. He misdiagnosed, so I m glad I didn t take his sales pitch. A reboot a couple days later and zero problems since (many months).
POOR SAVE MONEY RECOMMENDATION: His recommendations to save $ are not always good. In an attempt to save me hundreds per month , I agreed to allow him to install a VOIP system with Vonage. One year later, after attempts by him, our new tech, and a Vonage tech, to improve the can you hear me now effect on many calls and periodic voicemails we cannot understand (lost business?) to no avail, we are returning to our simple landline based PBX system and reducing from our former 6 lines to all we need of 3 lines which will cost us a mere $30 more per month than I now pay using VOIP. I never should have taken that suggestion!
ERRONEOUS CHARGES & LAW SUIT: Charged me erroneously, which is why I dropped him. Prior, I paid the bills without question. When my last bill came, I wrote a letter of all justifiable expenses and paid for them. He sent me to collections. I wrote them a letter and they left me alone. He summoned me to court, and thereby stole a day of my business life. My attorney recommended I settle because I could make around 6 times the amount of the claim if I worked. Roll over and play dead is not something I do well, especially when the battle stands on moral principles. After I issued him the counter claim, he asked me to settle at zero and he would drop his claim. He called me Bro and Bud , he gave his story of being a single father of four , and tried a guilt trip by insulting my religion. My employee and I thought at two moments, while in the private conference room, that he was going to swing. The judge obviously ruled that he lost.
Owner, Jeff, is organizationally incompetent, emotionally volatile and manipulative , and technologically mediocre. He may be ok at some tech work, but I only used him because we knew of no one else at the time when his postcard came in the mail. There are others. It s worth looking around.
Educationally,
Dr. Bruce Hoggan
Parachute, CO
