PENWA com

Review of EZ IT Services

EZ-IT placed an Amazon order with PENWA for 35010 ...

EZ-IT placed an Amazon order with PENWA for 35010 Canister of 36 Sharpie Fine markers with Amazon Standard (3-5 busness days) shipping. The combined price of the item and the shipping was the lowest price available on Amazon.We then provided a free upgrade to Amazon Expedited (1-3 business days) shipping via USPS Priority Mail. Although the order was received on-time and 4 days sooner than it would have arrived via UPS Ground, Jeff Hochstatter of EZ-IT, upon receipt of shipping confirmation and without contacting us to discuss his displeasure, immediately filed negative feedback complaining that we should have shipped the order via UPS or FedEx even though he selected Amazon Standard shipping at checkout. After two weeks of attemping to discuss removing this undeserved feedback, his response is "do not call - do not contact". I hate to think what happens to people who actually do not perform a better than perfect transaction.