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Beware of Extivita’s pre-purchase policy:

Beware of Extivita’s pre-purchase policy:
When I contacted them to request a refund since I had moved out of the area, they told me that, refunds are not allowed after 1 year, even if the service was never used and a doctor’s note(!) is required to even consider a refund — despite never needing a doctor’s note to purchase the package

This is deeply disappointing. Life happens — people move, medical needs change, and services like this should offer reasonable flexibility, especially for families dealing with complex medical conditions. Even airline miles don’t expire after a year, yet Extivita seems to think it’s acceptable to keep your money with no service provided.

I want to warn other patients and anyone considering prepaying: if you are unsure, beware - or your plans change for any reason, your money may be lost. Their “terms and conditions” may be buried in fine print, but ethically, this policy lacks compassion — especially from a clinic serving vulnerable populations.

I hope they reconsider their approach. Until then, I cannot recommend prepaying for any services at Extivita.

I have been a customer of Extivita-rtp for several...

I have been a customer of Extivita-rtp for several years now, and I must say they have never disappointed me. Their efficiency and professionalism are commendable. Keep up the good work!

Extivita-rtp is an amazing company to work with. T...

Extivita-rtp is an amazing company to work with. The team is always efficient and reliable. They provide excellent solutions and their customer service is top-notch. I highly recommend them!