Extivita-rtp
Beware of Extivita’s pre-purchase policy:
Beware of Extivita’s pre-purchase policy:
When I contacted them to request a refund since I had moved out of the area, they told me that, refunds are not allowed after 1 year, even if the service was never used and a doctor’s note(!) is required to even consider a refund — despite never needing a doctor’s note to purchase the package
This is deeply disappointing. Life happens — people move, medical needs change, and services like this should offer reasonable flexibility, especially for families dealing with complex medical conditions. Even airline miles don’t expire after a year, yet Extivita seems to think it’s acceptable to keep your money with no service provided.
I want to warn other patients and anyone considering prepaying: if you are unsure, beware - or your plans change for any reason, your money may be lost. Their “terms and conditions” may be buried in fine print, but ethically, this policy lacks compassion — especially from a clinic serving vulnerable populations.
I hope they reconsider their approach. Until then, I cannot recommend prepaying for any services at Extivita.
