Expresso Telecom Senegal Review

worst wifi in the world, all the time it s bug I don t even give 1/10

TO AVOID !!!! The espresso wifi is a scam .. I have the 4mega plan at 20,000, I rarely exceed 500kb / s and most of the time not even possible to send an email. The connection is absolutely useless from 11am to 11pm.
Worst telecom service in Senegal, a shame !!!

Expresso sells you such a landline at 15000f you have internet access. One fine day he tells you that these landlines are over and offers you a simple tecno laptop whose market price is 6000f even negotiable.

Customer service really sucks here. Got there at 8:30 and there were only one representative for the 20 of us that were waiting. only around 9:30 did another representative show up

The new espresso facilities are on the vdn going towards the cemeteries Saint Lazzare de Bathany

I didn't want to come to this, but it is the worst experience I have had (and not my ordeal is not yet over) with this company and mainly their internet service.

For 3 weeks I have not had internet, technical service unreachable, for the agency's landline number, calls have been ringing continuously (for 3 weeks), on Facebook, I have been referred to the agency. At the agency (being an employee and I can't take permissions all the time to go there), but when I go, I am told, WE WILL CALL YOU, or "the technicians will contact you", and that never happens.

Internet also being my business, I am losing my turnover a little more each passing day. I asked for a termination of my contract within the timeframe they gave me (you have 1 week to test the equipment and refunded if not satisfied they told me at the agency). I submitted my letter of termination but they made me understand that a technician must come and make the report otherwise I WILL NOT BE REFUNDED. When is he coming ? HE WILL CALL YOU I am told ...

One week, no technician in sight. By chance another technician (the one who made the installations) calls me back, I take this opportunity to explain what is happening to me and the statements of the Expresso agents. He therefore made his observation and informed me that he was going to submit his report to the agency and that they would come back to me.

ANOTHER WEEK GOES NOTHING, I go to the agency, WE WILL CALL YOU ON MONDAY.

knowing that all these periods, no number passes and no one is reachable ...

I have been living this situation for 3 weeks (almost a month).

The money is not a pb, I paid 15,000f, you can keep it, but come and get your equipment, since you ordered me not to touch it otherwise I will not have my silver.

It's long, but it's the only way I can express myself about this company, to be avoided at all costs.

Personal welcoming and understanding
The rank is not too long

Be aware for Internet WiFi family espresso. It does not work. Period. Do not waste your time guys ...
Beside, they will be here to try to solve your problem with them.
Is terrible!

Do not get tired. Expresso Internet WiFi Family Does not work. A point a line. And customer service is terrible, it will yell at you and tell you not to come back to complain.

Unsatisfactory Internet network.
In addition internet packages are expensive and not attractive. The Internet connection is much cheaper elsewhere (Mali Morocco etc.) than in Senegal. Because for example in Morocco with 3000f you have 5GB valid for 1 month, with 1800f you have 3GB valid for 14 days, With 1200 you have WhatsApp facebook for 1 month

Just 10 days after my subscription and the wifi is cut. The most amazing thing is that no one tells me at the time of subscription (15,000 FCFA) that I have to come back in a week to pay 20,000 FCFA. However, before that, the customer service assures me that once subscribed I will benefit from a free month! So zero customer service on the phone and in the agency. You deserve even a star but fortunately #Free is there

Really average welcome, not accessible, customer parking problem.