Exodus Travels Review

Travelled on a overland trip from Nairobi to Cape town with Exodus
In 2006.
Very well organised and a brilliant adventure.
But they don't do the longer overland trips any more such ashame .
They do the two/ three week adventure holidays now which look rather expensive.
So i don't know what they are like now.
But Exodus have about 40 years experience in the holiday industry, so try them im sure you will have a great time. Ive been to 33 different countries
In Africa, it is the must place to visit.
The culture wildlife weather and the scenery are just stunning.
You will come back a more humble person .
They say when you leave Africa .
Africa will never leave you.
And i can vouch for that its true.
My favourite places in Africa are Namibia Zimbabwe Ethiopia Kenya
But i love them all
Thankyou Exodus you got me hooked.

Exodus, 5 Stans Tour, 22 day trip.

Tour leaders excellent. Drivers excellent. Camp facilities and staff excellent. Accommodation very good. Food mostly good.
Exodus booking procedure/method for client suitability absolutely horrendous, non existent.

Second time using Exodus. Premium tour company.

Unfortunately Exodus booked numerous people on the tour who simply couldn't cope with the climate / environment. I was absolutely stunned to see people struggling to cross a road in Turkmenistan. I should have realised what was to follow.

With heat near 40 degrees in Uzbekistan, one client was slumped over in the shade and I genuinely feared a medical emergency. Due to the price of the trip I didn't expect many young / very physically fit people on the trip but I was absolutely amazed by the lack of mobility of some of the group.

This caused huge delays for the first two weeks. The tour leader and local guide had to split up and take turns effectively baby sitting.
A typical 25 - 30 minute walk would result in a 60 minute walk + wait. This might seem a small problem, but constant delays resulted in arriving late to towns/cities that I could have explored more. At least one hike in the countryside was cut short. Luckily on two night stays I could explore places by myself on the free days.

Thankfully when we arrived in Kyrgyzstan the mountainous terrain meant the people holding up the group, finally stopped attempting to take part in walk / hikes. An absolute pleasure to go on hikes without being delayed.

It was very unfair to clients to have their holiday delayed and impacted. Tour leaders were also put under extra pressure and had to concentrate on the health and safety of some clients instead of being actual tour leaders.

It really was a perfect storm of clients being too old, some with injuries holding up a group.

I was considering leaving the tour and travelling independently because of the constant delays.

On a positive note, it was great to visit central asia with some amazing countryside, history, extremely friendly local people, but the group held back the experience so much I felt.

I will never use Exodus again.

Really disappointed with the treatment by Exodus following the cancellation of our holiday after FCO guidance not to travel to Vietnam. Repeated refusal to refund the trip cost in accordance with the terms and conditions at the point of booking. Be very careful with any booking with this company.

Mix feelings...I feel you are better off buying the trip directly from the airlines. You will end up in the worse hotels, and having to tip the tour guide everyday!!

I've been on several cycle tours with Exodus. Their guides are the best and I am always confident that everything will run smoothly. Before discovering Exodus I used other tour companies, now I use Exodus exclusively.

Cancel your holiday and then claim they ve changed their terms and conditions so that they re not obliged to pay you a refund. Avoid at all costs, incredibly unprofessional company

Terrible customer service in bookings dept. Tried to book on 3 occasions and lost out on each of those holidays because they took WEEKS to answer my queries. On one occasion it was almost 2 months before I got an answer to my query on whether I could book a single room, by which time I'd lost my chance to get that week off work.

They're very expensive when compared to other tour companies. Other tour companies also get back to you on a query straight away!

The one holiday I did book with them was great. Things have gone drastically downhill since then.

On our bike riding tour of Cuba ,I can not praise your staff enough.
The bus driver was of the highest standard, the bike mechanic ( Dee Dee ) was a star and went out of his way to help us older folk.
The guide and tour leader ( Carlos )was by far the best leader we have ever had and we have done some trips in our lifetime.
If I could give more than 5 stars I would and will be recommending your company to anyone going to Cuba
Doug Johnson
Sydney
Australia

Visited Burma over Christmas
Not a particularly good experience because of a poor guide and poor itinerary planning.
The guide was a nice person, but not a communicator and was I assume too shy to mix with the group at meal times or any other with of course the exception of commenting on particular attractions
The itinerary used time poorly i.e. leaving the hotel at 4.30 am and having no activity planned until 3 pm. This was not an isolated incident. We wasted a day on a 13 hr ferry trip, which was incredibly boring, the travel could have been achieved in 4-5 hours using alternative transport, as will be the case in the future I understand.
The response Exodus was apologies for my dissatisfaction and send a 100 voucher which will not be redeemed

Used them several times. Great site and easy to book. Actual trips were as described of not better

Brief: Exodus sees no problems in ignoring the UK laws governing package travel. They refuse their customers the refunds they have a legal right to. They have changed their booking conditions retroactively, pretending they apply to existing contracts. They mistake aspirations for laws and regulations in communication with customers. I would never trust them again, as they ve shown they ll take care of themselves before their customers when things go truly wrong.

I'd like to start this review by saying I've been on one previous trip with Exodus Travels Ltd., which I would rate as positive. Perfect it was not, it wasn t all as described in the trip notes, but I had a great time and met some great people.
The reason I give Exodus such a low rating, is that a successful holiday is not all I expect when travelling with a premium travel agency. I can plan and arrange for a successful holiday myself. Agencies have a duty of care towards their customers and employees, defined by law and their own Terms and Conditions. When things go wrong, they should be there to get you out of trouble and protect you from harm.
The COVID-19 crisis is heavily affecting the travel industry. Many travel agencies ask for assistance by asking their customers to rebook holidays if they can afford not to cancel.They do however, as required by law, continue to offer immediate refunds.
Exodus however, has decided to categorically refuse refunds, and have changed their booking conditions accordingly, pretending it applies to contracts retroactively. They are stonewalling customers who continue to request refunds, only responding through blanket e-mails (in which they openly lie about following ABTA recommendations, mistaking aspirations for law and regulations), further denying their customers their legal rights.
I personally cannot rebook, as I intend to relocate to a different country as soon as possible. I don t know where I ll be in a few months from now. My booking experience on this cancelled trip had also been less than satisfactory (multiple errors while booking flights, generally unprofessional conduct). I would ve considered supporting Exodus by accepting a delayed refund, but that ship has sailed.
I can t trust a company, that ignores the law and their own values, to get me out of trouble when things go wrong. For an individual, worse things than cancellation can happen whilst already on a holiday, thousands of miles from home in a country where you don t speak the language. What if then, Exodus again decides their own needs come before those of their customers?

Great company with so many destinationsaround the world. From walking holidays, family holidays, self guide holidays, culture holidays.

Appaling company who are refusing to give a refund which goes against their own terms and conditions and the abta code of conduct.
Do not use, use Explore instead

Great company to travel with. I've been a few times before and hope to go again soon.

Been with Exodus on a couple of occasions, that I can think off - one was a multi-activity holiday to Finland (Including cross-country skiing, dog sledding, snow shoeing etc. and a trip to Kerala in India

Booking was efficient and staff friendly - guides on the trips were good and knowledgeable

Offer a variety of holidays and are not as cheap as they once were renowned for

Excellent company, brilliant for travelling around the world with great organisation and guides

I have travelled to India twice with them a d once to the Maasai Mari and all were excellent experiences

I went through south Asia (bangkok to ho chi minh) with a lovely group and fantastic guides. No regrets! It's expensive but I chose to fly out separately and I thought the trip was worth it. Fond memories and new friends!

Extremely helpful, professional company. Sara our guide for K2 was exceptional. Highly recommend! Wouldn't hesitate to book again with Exodus

Another firm refusing to give peoples money back when under UK Law you are entitled to a full refund for a cancelled holiday
Nobody to answer your call Blanket emails being sent out .
Appalling

Great website with so many amazing places to visit!

We have gone round the world with exodus to very high places and very wet places. We have always been brilliantly looked after.

Excellent travel company been on at least 4 trips, all well organised. If a problem arises it is dealt with quickly and efficient by local staff members. Our next trip is on Silk Road.

Fantastic tour company. We went on the Natural highlights of Costa Rica tour in March and it was very well organised. The tour guide was extremely informative and friendly. Would highly recommend this company and look forward to travelling with them again in the future.

Have experienced 2 trips with exodus.
Kilimanjaro via the African Walking Company.
Amazing experience, friendly guides and porters and an amazing cook. Awesome.

Mera Peak, not so great.
The head guide, Njima was more concerned about his end of trek tip than the welfare of some guests, one of which became quite poorly. I decided not to tip him and the trip left me feeling quite flat.

I booked 2 trips with STA Travel and was very pleased with both trips. Will use them in future

I've just come back from the trip - Bulgaria: Realm of the Brown bear, led by Julian Perry an independent brown bear researcher in the beautiful Rodopi Mountains. This truly was an amazing and memorable holiday with rewarding time spend in the hide where our patience paid off and we were treated to observing brown bears and their cubs! Plenty of walking time in the stunning mountains where we observed lots of evidence of bears. I would love to do this trip all over again! Julian was such an excellent guide, so informative, experienced and fun and clearly loves his work, a real pleasure to spend time with. Thanks Julian!

I've been on 2 more trips since this one. Walking in Tuscany - brilliant trip!
Also Gorillas and the Masi Mara - really excellent trip, if you're lucky enough to get Jacob, Stone Cold, Dolly and Sylvia as your crew then you'll have a brilliant trip! Thanks guys for being so friendly, fun and proffesional, you made our holiday really fantastic! xx

Law breaking company refusing to honour refunds as set out in their terms and conditions and UK law.

Cancelled my daughters holiday and refused to refund offering only a credit note which she call or use. Person she was supposed to be travelling with is a paramedic and can not reschedule his holiday either, yet they refuse to refund him as well.

More than disappointed

Hopefully, if you re reading this you will think twice before booking with either Exodus Travels or TrekAmerica

Sam Seward should be ashamed of himself

Sorry folks, they do not care. It is all about the money. Even if they do not give you the service!!! Run Run Run

I've been on several trips with exodus they are very well organised very friendly staff customer service team are very helpful and full of information and advice

Annapurna Circuit (2014 is a top destination. Still good memories of this trek. Sherpas were great. Travel full of wonderful experiences

They were helpless to deal with a problem that they have created, when purchasing a permit for the Inca trail. After booking without confirming the information (names, surnames Vs last names) regarding our names, they suggested me to pay More

The gallery staff are so warm, engaging and knowledgeable. It really helps illuminate the art and guide your viewing. Apple cake and cream was pretty good too!