4 years ago
DO NOT GO TO DR. DEBBIE!!! SHE OVERCHARGES & NICKL...
DO NOT GO TO DR. DEBBIE!!! SHE OVERCHARGES & NICKLE & DIMES! Can I put a negative rating? I decided to go to this office- because my Mom knew Dr. Debbie. It was way out of my way, but whatever, I dealt with it. The first time I went I was shocked by how much more expensive Dr. Debbie was compared to the previous offices I have been to- as well as WORKED in (I was a dental assistant a while ago). But on my last experience, Dr. Debbie did the cleaning, and DID NOT DO AN ORAL EXAM. Since Dr. Debbie did the cleaning herself (no assistant) she was unable to properly check me out, so she said she would have someone call me later for payment. No big deal. That's fine. When I got a call later, I was prepared to pay less than the amount from my last appointment ($185) since I didn't have an oral exam. However, when the woman called she told me my invoice was for $220! I was shocked. I asked her why it was so expensive, and she said "We have increased our prices since your last visit, so your total for the Prophy and Exam is $220". I told her that the doctor did not do an exam, since I was very familiar with what a dental exam entails. She didn't check my jaw (I have TERRIBLE TMJ, and all she did was ask me to put my mouth guard in and that's it), she didn't check my lymph nodes, she didn't press on the roof of my mouth, or the floor of my mouth for cancer screening, she didn't check under my tongue- NONE OF THE BASIC things dentist do during an exam. The woman on the phone said she wasn't aware of anything since she wasn't in the office during the appointment, but would have the doctor call me back. In about an hour Dr. Debbie called and was adamant that she did the exam- and that she was due the entire $220. Seriously, this is a RIP OFF. She didn't even use an ultrasonic scaler to get behind my lingual bar. She hand scaled all my teeth, and I was in and out in 30 minutes. $220 is WELL above the average cost of a Prophy & Exam. Particularly if the dentist is BILLING FOR SERVICES THAT WERE NOT RENDERED. But I'm not one to keep a bill open- so I sent a check (Usually I would pay by CC, but I don't trust her to not keep my card since she's proven to be dishonest so far), and IMMEDIATELY found a dentist who lives closer to me. I contacted the office and gave Dr. Debbie's front desk staff the information to forward my records to the new office. Today- 3 months later, the new dentist sent me a message stating that they have not received my records, which is crazy, since all my records are DIGITAL, and it takes about 2 seconds to Zip and Email them. So I left a message with Dr. Debbie's voice mail, and the front desk person stated she had no record of me wanting to have my records sent. But she said she could email me a consent form and would require a $30 fee for the records. $30 for DIGITAL RECORDS? Maybe my mistake is taking care of my teeth. She knows she can't make money off of crowns, fillings, or any other big bill services. I can't speak to the face-to-face customer service because I NEVER MET ANYONE FROM HER OFFICE other than the doctor! All my appointments were confirmed via e-mail, and appointments rescheduled with the Doctor. The only interaction I've had with anyone was the woman who I talked to who said she would send my info to the new dentist (and she obviously didn't do it), and the woman I spoke with today who wants to charge me $30 to send an email to my new dentist! So- pretty lousy there too I guess. Honestly, I know why Dr. Debbie has to do cleanings on her own, and charge an arm and a leg plus a fee for a simple menial task. Clearly her business is the gutters (Her Highland Park office leaves much to be desired as you get your teeth cleaned from the basement and watch people walk by), and in order to make ends meet, she increases the cost of her services to well above the average cost for the area. I'll NEVER go back to her. And I would recommend that if you like to keep your hard earned wages, you won't go to her either.