Very unhappy. The coverage is really unfortunate and not to mention the mobile Internet. The truth is that we did not expect this from a company like that, but you need to improve and much infrastructure. And let's not talk about the fiber that gives us problems continuously ....
The WORST telecommunications company. DO NOT hire her!
My personal experience has been an ordeal.
I tried to unsubscribe in July and it turned out to be very complicated due to the terrible service of operators they have. They pass you from one robot to another and when you tell them you want to unsubscribe, they hang up on you. After 2 weeks trying, a girl catches me and after a few harsh words she tells me that she has discharged me and that I can stop worrying (lie) ... Months go by and they keep charging me ... I don't understand anything ... .
I decide to call them and after many attempts they tell me that I am not unsubscribed and that I have to take the router to the store so that it can be processed there ... HOW ???? Couldn't you tell me in July and solve this as best as possible? ... I take it to the store and they unsubscribe, but of course ... not without first being charged for the month of October, since the router has returned it on the 21st of that month ... What happens then with the withdrawal What did the girl give me in July? Are you going to make me pay for August, September and October? Have you put me in as a debtor and are you going to get my guts out through the legal way? Is this how you treat your clients ??? With a lousy customer service and complicating as much as possible their well-being, their peace of mind and their money?
It's a shame for you and future clients that you cheat with your lousy service.
The company although grown retains its essence of close and personal treatment.
We've been with them for 4 years And lately it's been an odyssey. We started paying 50 and we finished with 80 .
We called a month ago to unsubscribe where we were and register in another site, the super fast without contracts and without signing anything, but yes to unsubscribe is being a real joke, you send a letter with ID sign and so on up to 3 times and it takes you to tratimate between whistles and flutes 1 month and here we keep paying something we are not using, and it does not matter if you call them xq spend everything. Horrible! And to top it all, the one that you are now playing on TV is hanging every two times.
Totally impressed by your staff and facilities. Congratulations!
If anyone is thinking of switching to these. Well, I do not advise it even as a joke.
Our ordeal began when we decided to call Virgin Telco (a product of this company Euskaltel).
They convince us about all the benefits and take all our personal DATA from us.
Weeks later they tell us that fiber portability cannot be done due to technical problems. So they tell us that EVERYTHING (fiber and mobile) is without effect. Lie.
Not only has it not been without effect, but they have also kept our mobile number
(which we have lost I definitely think).
and in addition, unjustified charges begin to appear on our account for services not provided.
I can understand that things do not work and that they go wrong. But what cannot be understood, or understood, is that there is no one trained to solve a problem. They wash their hands and pass the problem on to each other. Or if not, they shamelessly hang you.
As a conclusion I detail what the customer service of this company represents:
Not a face is visible. There is no one responsible.
There is no training for customer service operators (they don't know or don't want complications).
There is absolutely no problem solving will.
And above all:
There is no kind of service commitment towards customers (people).
I detail some of the numbers we have browsed for help at least 20 times in the last MONTH:
1511 - 900840280 - 900840342
and we are still unable to retrieve our mobile number.
Perhaps we will have better luck exhibiting in this more public setting. Some enlightened may read this and want to commit to finding a solution.
The telephone attention for me has always been great, but I would ask that you please not put so many obstacles in order to speak with an operator.
A lousy customer service, thank goodness you have to take care of the customer, no wonder they have to merge.
I would not advise anyone, I hope to change soon.
Terrible service. They open the claim and then I get an SMS that it is closed and it turned out ..
I have an average of 4 hours a day on the phone to manage the problems they cause me.
They have mixed the data of a client with mine. I constantly receive messages and calls for promotions for that person. Where is the data protection?
We know that the telephone companies take us out of our boxes but this one takes the cake and by far.
I continue with my incidents without solving. Some open and those that are not interested close them without authorization.
An operator I think I remember by the name of Arkaitz who has already hung up on me twice this week.
Euskaltel: The only company that does not protect the safety of its customers. Good reason to think about unsubscribing.
Euskaltel headquarters, modern building with a large parking lot for companies and good accessibility for the disabled
Ultramodern headquarters of the most important telecommunications operator in the Basque Country. Services for professionals and companies.
Pretty disastrous customer service. They don't solve problems. I do not recommend it.
Very bad company
In addition to being left behind technologically (they do not have esim, when most of the companies already have), they sell to their clients, providing the addresses of the people who download a movie by torrent.
I give one star because you can not less. After 7 years with Euskaltel in March a commercial call us to offer TV without additional costs. Turns out comes the first bill and charge the television, we po emos contact the commercial and after several calls get discounts apply two months we did the television. In the third month again. The trade no longer want or pick up the phone.
After opening claim of the department called us loyalty and improve supply us. Everything goes well until another month and the bill arrives without any discount. We call and it turns out there is no offer. After weeks of trying to contact the sales took off us. Euskaltel Agur and good riddance.
euskaltel.com
