I bought a kitchen garbage, impossible to light it, it takes about 30 to 40 minutes a day, fighting with the burners, nailing an iron so that the safety valves heat up, if you turn on the oven, forget about the burners, a junk, buy up to a stove that will be best
You can never communicate by phone to the service .... buy a kitchen ... and really never buy that brand again ... it's the worst! Very bad quality .... the product and customer service to request service never attends I do not recommend you will get tired of calling l
Buy a kitchen escorial master, a bad and bad experience NOT RECOMMENDED, opt for the purchase since it had the security sensors, but there began the bad experience as a purchase and user.
Impossible to turn on and that the burners are lit, when it was installed they told me that as the sensors are new over time they adapt with the use, I spend more than 2 years and not only cost to turn on but after it is able to turn on and the temperature level increases after a while it goes out (there is clearly a problem in design and quality, not to mention quality control).
I sent a message to the Escorial page or any response, the truth is THE WORST!
We gave him an Escorial kitchen for my grandparents, in September of last year. It was the worst punishment we could do. It doesn't work, it goes off all the time and we have been making claims for months. They never sent the technician.
DO NOT BUY ESCORIAL, I have a hot water tank punctured, came 2 times the serv. technical and do not change it, DO NOT ANSWER THE MAIL AND THE CALLED, they are thieves. THE GREATEST GARBAGE DO NOT BUY ESCORIAL, THEY HAD A CHANGE IN A THERMOTANQUE, AND I DID NOT WANT TO CHANGE SUCH "HEECTOR" OF THE TECHNICAL SERV I CARRY, I DO NOT CHANGE IT, AFTER 6 MONTHS OF CLAIMS, SCAMATORS, BAASURAS
DO NOT BUY! CRIMINALS !!! fourth products, failed, the guarantee does not respond. They come after calling a thousand times and leave you a week without hot water. We buy a thermos that failed from minute one, even with consumer protection. NO CHARGE.
The technical service comes when they are sung. BURGLARS. FOURTH COMPANY. DO NOT UNDERSTAND
There is another phone I can not communicate. Thank you
They are scammers with the after sales service, they do not take care of the guarantee
They manufacture durable and accessible kitchens and hot water tanks.
Do not buy escorial !! Buy hot water tank broke and the warranty did not respond and still had two years of warranty !!! I had to fix it on my own because where I live they did not have service and they asked me to look for gas mat. I was told that it was expensive ... and that was it. I offered to present more budgets if they were responsible for the cost of the visit of the enrolled and never got a response. Little profecionalismo and respect.
Disaster I will never buy this brand ever again
The guarantee is fine, thanks now I have to waste my beautiful time to make a complaint because an explosion almost occurred with the hot water tank
From what I see in the comments if you take out the last letter, his name reflects it perfectly: SLAG. That appears to be their appliances.
I have had a Candor kitchen for years and it works great.
PESIMO, THE WORST OF THE WORST. THEY DO NOT ATTEND EVERYTHING, THE MANUFACTURED WINE TANK FAILED AND DO NOTHING
A disaster !!!! We bought a hot water tank for garbarino !!! A shame on the company, the employees and their technical service who are supposedly hired, one is rude and the other did not solve anything; They say one thing and the factory another, the two who attended me left me waiting for 30 minutes and with no response. Those who put a star as quality are themselves! Because never a company with these characteristics can receive a star for quality / service ..... I have the hot water tank punctured for more than a month and they do not give me any solution !!!! Never more !!!!
Very bad shopping experience, the hot water tank that buys punctured wine, escorial says that it has to change me fravega and fravega says that it has to change escorial, they throw the ball between the two, and they do not face, some garcas, no buy escorial, they are going to nail, a crap products and after-sales service
I bought a kitchen on 5/24, it was installed on 5/28 and a stove was not running, call Escorial making the claim since the kitchen was new and came with a factory failure, they took the claim and told me that in 7 days The technician came, I returned to claim on 7/6 and they told me that it was 7 business days and not run, they did not come, I called again on 10/6 (already completed 7 business days) and they did not come, they said they would claim the technician . On 6/15 I complained again because they did not come and said: the technical service is outsourced, that they go to the company every 10 days, that they WILL TRY to contact the technician to see why he is not coming. FOR 20 DAYS I HAVE A NEW KITCHEN THAT WAS FAILED FROM FACTORY AND THE COMPANY IS NOT RESPONSIBLE.
Poor quality cuisine. The burners are very difficult to light, and also the tempered glass that they put in the kitchen exploded. A poor quality product, in many aspects. I do not recommend it at all.
THEY ARE SLEEVES OF CRIMINALS BUY A 90 LITER ELECTRIC THERMAL IN LH COMFORT PLACE IT AND IT DIDN'T WORK.
CALL THE WARRANTY AND AFTER 4 DAYS I COULD COMMUNICATE. JULIAN SALCEDO SERVED ME.
THEY GIVEN ME THE CLAIM NUMBER 23811
AND THAT THE TECHNICIAN DI RENZO LEONEL WOULD CALL ME
I NEVER CALL ANYONE AND AFTER 8 DAYS I CAME BACK TO CLAIM AND 9 DAYS AGO WITHOUT HOT WATER.
SO DO NOT BUY THIS THERMO GARBAGE .....
Buy an electric hot water tank which does not work, call technical service which asked me to send the purchase ticket this was on 9/28/17. After that I couldn't communicate anymore so I sent an email, which was never answered.
And I keep calling and they never answer me.
What can i do
BAD SCORIAL !!! punctured hot water tank they had to change it for 2 months and in customer service they tease us every week they reschedule us the technician's visit, they cut us the phone they don't buy this brand they are scary
I bought a kitchen exactly 6 months ago, I barely finished paying it this month. The oven door loosened (normal and proper use), fell silent and broke into a thousand pieces. Poor quality. a shame !!
hello I ask you a question about the kitchen model escorial palace glass that comes from steel the top and the grill also stainless steel is still done ?? Or is it only the one that comes with the grill door in black? The last model which would be of these two? and which of the two comes with a safety valve in burners and oven? Thank you!!!
It is the worst hot water tank I bought in my life. I bought it because the seller told me that it is the same as the ECOTERMO brand that is the brand I always buy, but it is very far from that, it takes a long time to recover the temperature and in a few minutes of use you run out of hot water, call the service from the same company and told me that it was well installed that it is just that it is a very bad hot water tank, believe or burst ...
I read comments from many people who have had problems with Escorial brand products and I know what is the reason for this because a friend works in this factory: quality control is null and many mediocre people work that in another place would not last 1 day. . In short do not buy Escorial
On 06/29 I bought a hot water tank, it was punctured, the factory failed, the local changed it, with the same fault, the factory did not give an answer and the technician did not come. I've been without hot water for more than a month and they don't give me an answer. DISASTROUS!!!!!!!!!!!
Escorial Candor kitchen, just over 1 year and a half of use, was looking for a kitchen from a traditional brand that works well, nothing sophisticated.
A few days after it was installed, the oven did not turn on, I filled out the form on the Escorial page, the technician comes the next day, he tells me that possibly due to the movement of the freight the oven burner was released, he disassembled and put everything in its place . So far good.
The kitchen never moved from its place again and I already had to disassemble the oven floor 3 times to accommodate the burner that inexplicably falls off because of opening and closing the oven door?
Terrible design, I do not mean aesthetics but its structure. Never again this brand.
I bought 2 electric water tanks of 55L each, to install in 2 departments. One did not even start, when we connected it, the therma jumped, the electrician checked everything and it was a failure of the thermos. The second failed the year of use, the same as the first. The service-guarantee NI news, do not answer or cut the phone. A DISASTER.
I bought a hot water tank on July 8, which came without the factory's hot water spout (corroborated by the slag technician) and I still have no answers and I continue with the hot water tank hanging without use
Buy a kitchen and at less than 6 months it fails and has a loss. I have the bill but they do not recognize the guarantee.
Very little serious.
I do not recommend them.
We bought 1 kitchen of the Candor Model which is 1 disaster in every aspect of completion, which is recognized that its price although it is economical being that it can not be worth more; He came with the oven door glass improperly installed and when requesting the claim x 4747-1122 mean they sent 1 such Technician in the city of Mar del Plata which this Mr. nothing solved at all and even took it as normal and It has even come with 1 oven door maybe to be replaced which if it had the glass "Accommodated" as appropriate was "Used" and "Repaired"
THAT IS THE GUARANTEE THAT OFFERS "ESCORIAL" ??? WHAT A SHAME!
They are not delivering spare parts, any kind, they only manufacture, and it is not that they do not have, they have been doing it for a year, a simple robot for the most basic kitchen is impossible to get, three hours walking around and calling the official distributors, all saying the same, they DO NOT DELIVER.
escorial.com.ar