Erie County Medical Center Corporation Reviews

I would rather die than go to this hospital ever again

This place is neglectful, dirty, and one of the worst possible choices you could make as far as your health care. I'll never go back, I'll die first.

ECMC has seriously stepped up their game in recent years. I do everything & anything I need to through ECMC

The ECMC psychiatric ward is three meals away from looking like season 2 Horror Story ward. The doctors over prescribe the meds that causes insurance company's to drop the medication and starts a investigation of abuse. I can go on and on,but that whole hospital is under investigation. There are really 2 good doctors on this ward. The rest..... Well just stay away from ecmc.

Terrible service i had to leave after being in the ER waiting for literally hours I didn t receive proper care/did not see a doctor or was treated with respect last night whomever was at the desk in the emergency room last night around 6-10pm on Monday 4/22/19 gave us attitude and dismissed the patient I assisted. I was highly dissatisfied and disappointed being I ve came to the ER myself and was never treated this way. It s a shame that the people you have as the face of your hospital treat people like jokes/not taken seriously.

Well, I went to Erie County Medical Center to be thoroughly evaluated by the trained professional in the Behavior unit ..Everything went exceptional well until while on the Behaviour unit,I see one of male patient being verbally abused ..I tried to calm him but as I said I was being supportive ..At one point, some of the staff started to ignore me ..and refuse any of request for water and drinks..Over an period of an couple of hours..I was extremely thirsty...I slowly started having high blood pressure up to 200..I was experiencing acid reflux flare up in which my esophagus started to close cutting off oxygen to my brain..then I feel to the ground face down ..The staff look on at me..even telling me to get up....I agreed because earlier that day I was given unknown medications

The surgical unit staff in ortho was great. Everyone there was polite and kept communication open between the staff and I. I did not have one step that was not explained. The staff on the 6th floor was very kind. I have to give lots of credit for a job well done to rn Shawn. He was very kind and patient. The staff on the 6th floor were great all the way around. From my first nurse Cathy, to Shawn then I think his name was Tim. Pt and ot were very good at giving tips on how to get around after discharge. Monica the discharge planner was very knowledgeable and helpful. All the way around great job to all. Now if the er can follow suit.

Never come here they never have pain medicine in stock, nurses never come when you call for help, its literally the worst hospital in buffalo ny, nurses make up lies about what patients do or are doing. Never have amy as a nurse on the 8th floor if you come here, it really is a bad hospital i would not recommend it to anybody.

Cant get the dental clinic on the phone for an hour first thing in the morning. When you finally do their "emergency appointments" are all booked for the next 2 days. How can an emergency be booked a day in advance?

My surgery 8yrs ago was a good experience. Friendly staff, helpful and understanding. Now having issues where I need to see the surgeon I had before and because a change of insurance the staff Is treating me like a number not a person. All I want is to be seen to figure out what the issue is I'm having so I can go back to work! Cant even be seen for 2 months!

Was recently hospitalized for hip replacement surgery.Edna, working with the anesthesiologists, was wonderful in reassuring me before surgery. Dr. Violante gave me gentle and comforting words, before performing his job, orthopedic surgery to replace my damaged right hip. He even put his initials on my hip, so as to prevent any mixup. When I awoke in recovery, I was in much pain. The doctors and nurses performed pain management flawlessly. My evening nurse (I was on the sixth floor) was a woman named Sara and her kind words and gentle touch made an very high pain time much more bearable. Within hours the rehab staff had me up and moving, showing me how to move properly. My day nurse was Abby who also made this tough period much better, with her professional and efficient abilities. I was released the next evening and myself and my lovely wife want to profoundly give thank you's to all of the awesome people who work at ECMC, from the cleaning staff, the food and dietary staff right up to nurses and doctors who made this trying and painful experience much much better. Whatever ECMC pays you men and women, you all deserve a raise! Was treated with dignity, respect, empathy and not babied but guided down the path to successful healing. Well done! My sincere gratitude. ..

Excellent level of care across all floors and departments. 10/10 would recommend.

Extremely poor patient records. I spoke with a "Professional" (their words) to request info. from my records for another physician. The woman I talked to was dismissive and rude. She stated that they don't have any records from my former physician who is now at ECMC as he closed his former practice. I had previously been told that ECMC and UBMD (Dr's former location) were associated so records should not be a problem. She then stated that she has no idea how to get my info. as ECMC has nothing to do with it. If this is any indication of how things are handled, I would never consider being a patient there. Good luck getting your records!

The worst place on earth! Want to climb a mountain? Find support, don t become a zombie. Four years later, this is still the worst and most traumatic experience of my life.

When friends in residency say it is their goal not to end up there themselves, you know it s true.

The surgical services reception is very Rude very unhelpful

This review is based only on my experience with the surgery suite. I was scheduled for orthopedic surgery at 10:15 am. I received a call from my surgeon s office the day before notifying me to arrive at 8 am. I arrived and checked in at 7:55 am. There was no greeting. No hello or good morning. I was immediately told, You re late! We ve all been waiting for you. How was I late? I arrived before the time I was given? Mind you, I had NEVER been in ECMC and there was construction going on at the main entrance making things very difficult to navigate. I didn t know where I was going. The woman that did my registration was extremely rude with me the entire time I was giving her my information. Her name tag was turned around so I couldn t see her name. I can t blame her! If I acted like that, I wouldn t want people to know my name either. If my surgeon would have given me a choice to go somewhere else, I would have walked out at that moment. People s nerves are already high and adding stress and rudeness is the LAST thing patients need. The woman that then brought me back was just as rude! I tried talking to her and she didn t say a single word back! Then I meet Sherrie, my nurse. My goodness. What a breath of fresh air she was. She has the greatest sense of humor and has a way of lightening the mood. Luckily, I don t get nervous before surgeries, but I know a lot of patients do. Sherrie will make you feel at ease and make you laugh until it s time for you to go in. This nurse is a godsend! Next I ll move onto Colin. Colin was a student, I believe to be a nurse anesthetist or similar. He was so caring and also had a good sense of humor. He had a nice demeanor and I could see his drive to learn. He said he was hired on to be an employee and you are so lucky to have him, ECMC! Thanks again to the 2 friendly people who made the process of surgery less painful here at ECMC. To the witch at the front desk of the surgery suite: In a world where you can be anything, be a Sherrie or Colin. I don t wish for anyone to lose their job, but maybe she d be better utilized in a department that doesn t directly interact with patients. Maybe somewhere in the basement.

Very careless staff
Visited the ENT clinic today with my father who has a tracheotomy and he was having difficult time berthing since we were waiting for 3 hours for his appointment. By the time we get inside another half an hour and then the doctors just walks in quickly without even saying hello as he finished checking him and in the middle of a conversation another guy comes and calls him outside and leaves us waiting again , ten min past and he's not back so the nurse comes and send us out and tells us everything will be mailed to you !!! Four hours with my sick father for that sentence

I have been here since 7/25/17. It is now 8/1/17. I have been told for 3 days that I'm going home. Yet here I sit waiting yet another day. It's bad enough to be told you're going home and not. But it's even worse when the staff is to cowardly to tell me themselves. They leave it for the innocent nurses to do. Communications in this place sucks

My brother has been at ECMC for three weeks. I visited him on Friday, April 24th around 5:00 pm on the 10th floor, room 1006. When I arrived he was sleeping so I sort of walked around waiting for him to wake up. I then saw the Dietary cart down the hall and figured i would walk in when they brought him his dinner. When she put the tray down, next to the tray on the over bed table was a clear medicine cup with pills in it.

I then asked him if he should be taking these pills. He didn't know anything about the pills so I proceeded to leave the room with them and walk down to ask his nurse about them. The nurse didn't seem too concerned just said, "Those must have been on his tray since before he went down for dialysis". I then asked him if he is supposed to keep track of what medicine my brother is taking and when he gets them. I wasn't given a clear answer but it looks like some back tracking was done. All of a sudden the nurse who didn't seem very concerned was very interested in my brothers care. He then proceeded to make sure he now got the medication he was supposed to get and then told me there were certain pills he wasn't supposed to get because he went down for dialysis. I am not sure of the protocol for giving medication but I think this is unacceptable. I have been in the room many times and all of the nurses scan his bracelet and then tell him what medicine he is taking and what it is for. I have now left a message on the Patient Advocate line over the weekend and again yesterday. I also left a message for the Unit Manager and no return calls. I need a call back and need an answer to all of my questions. I am leaving this review on the website in hopes that someone will call me back. Thank you.

Kinda disgusting, not cleaned, they refused to give me water or food even after I finished my tests for long enough to cause a severe headache and nausea which they blamed on head trauma which my primary later said there was none. I ended up asking to sign myself out against professional advice because I had no confidence in their ability and when I asked to do so of the 2 doctors I had seen neither showed up in with the paperwork. Instead they sent in a man with tattoos, quite the muscular build and the most" I'm trying to be intimidating" look ive ever seen. He informed me that I could die if I left which no one had told me and when I later asked my primary as well as a PA they said their was little to no chance and no patient should be told they could go to sleep and not wake up with such odds. What really amazed me is that by staying there they thought I was better with my vitals being checked every 2 hours by some nurse instead of being checked every half hour by my parents throughout the night with all vitals and proper nourishment. Really quite the horrible business if you ask me.

Where do u go if u feel sick from rat feeces!! My landlord will not pay for Orkin to come out

Been hear over 3 hours waiting even tho i have chest pains and pain in my right upper back it does not seem to matter , Poor costumer service , there slow and im changing everything over to Buffalo general ..

Extremely horrible care and concern for civilians in the ER. The nurse was snotty as if she hated her job. I explained my pain at 8 out of 10 and have been waiting for 2-1/2 hours. The waiting room is slowly pilling up to the point that people are forced to stand. Last I heard, the staff was talking about Family Guy. Super great job, you miserable, unconcerned staff!

A poor older woman in aawheelchair from an old folks home was left in the emergency room by herself for 10 hours, urine all over the floor underneath her. Nobody bothered to clean it up, or even check if she needed anything. You could tell she had diabetes from the way the entirety of both of her legs were covered in sores. She was crying and begging for some kind of help and everyone was ignoring her.

Is this a hospital or a mortuary?
It was disgusting. If I could rate 0 out of 5 I without a doubt would.

Terrible place to be if you need help for mental health I highly recommend not to go there for help they stick you in a room with all different people very dangerous the staff is awfull they lie to the patients and very mean to these people who are there for help. gave it one star but It doesn't even deserve that.Stay away

Slowest hospital I have ever been too I was in severe pain and wasn't seen till 11 pm when I arrived at 5 . System was down two days straight for this to be a main hospital the care provided is terrible ! And I don't even come here often

Great service. Amiability. Responsibility and above all respectful.

I am not impressed. I went in to ER for upper abdominal pain but have a history of diverticulitis they didn t listen to my concerns didn t check anything in the gastrointestinal area but kept checking my gallbladder. Any doctor that doesn t listen to the concerns of the patient isn t a doctor at all. If I die from intestinal blockage because of their negligence it s on their hands!

Very good hospital for a knee replacement surgery.everybody was very nice.I liked Jeff and the nursing staff on the 6th floor were very good.I gave ECMC 5 stars.

I have been to ECMC on 4 occasions now. Yes, sometimes there are long waits and I've seen a couple of the staff get nasty with a few patients (most of those patients were unreasonable and a couple of them were dangerous as they were loudly yelling and breaking property.) I've experienced a few sections on different floors in ECMC, however, I always received decent care during my times there. The staff were always good to me. I understand people have varying experiences at ECMC, but I'm grateful ECMC is still around and that I received the help that I received

Made me wait in a an emergency room for 24hrs on a mat that was the basic equivalent of a kindergarten sleep mat for like 18hrs. They kept running me around said a bed had out in then it hadn t then it did. Me while I received little to no attention, my mom had to stay there overnight thinking we were getting a room. I have back, neck and rib injuries from falls. A doctor eventually came in and said there was no bed one IV, meds were never on time. They send a bill it s getting sent right back to them for inadequate care. I m in sick pain for the bed I can barely walk and am tripping around the house. Should have gone to mercy. What s worse they didn t let me transfer but let me go a few hours later for no beds. Doctors seemed battled at the same usual stuff I ve told them!

Sat here waiting over 3 hours for an appointment at 2 pm and currently am still waiting. The people at the front desk were eating food and didn t really check what they were doing. The doctors left for lunch as patients sat here in the waiting room for a simple consultation. This is very irritating

They let my uncle die on the operating table knowing damn well he shouldn't have gone into surgery.

The receptionist for the dental department was rude, dismissive, and should be ashamed of herself. I'll avoid this place like the plague.

The athletic center on the 4th floor is nice amenity.

The only bad thing was the staff was very rude and nasty but they saved my husbands life!! And i got to marry him because he lived

ER parking is Free valet. There is no signs but go up ramp and they will park your car for Free.. ER dept. There is also a Tim Hortons on main floor lobby.

Their psych ward is complete garbage. The way the doctors treat the patients with mental health problems is despicable, and the athmosphere inside is unsanitary. Mental Hospitals Are SUPPOSED to help you recover from trauma and feel at least stable. Instead the doctors don't even bother all they do is treat you like an animal and a waste of their precious time. If anyone you know has mental problems and you would like to send them somewhere PLEASE send them anywhere but here. There was urine on the floors and the doctors are awful. Even if the next place is far away, take it. Anywhere but ecmc.

PLACE IS ABSOLUTELY DISGUSTING PISS ON THE FLOORS. THE STAFF IS EXTREMELY RUDE.

Every time I have to deal with this hospital it's always been a horrible experience

They saved.my life..
Someone drove me into a tree
I had a deflated.lung..
2 BROKEN RIBS & glass.in my forehead

Always waiting all i need is meds and they taking forever im in so much pain !!