Alyssa H

Review of Erie County Medical Center Cor...

This review is based only on my experience with th...

This review is based only on my experience with the surgery suite. I was scheduled for orthopedic surgery at 10:15 am. I received a call from my surgeon s office the day before notifying me to arrive at 8 am. I arrived and checked in at 7:55 am. There was no greeting. No hello or good morning. I was immediately told, You re late! We ve all been waiting for you. How was I late? I arrived before the time I was given? Mind you, I had NEVER been in ECMC and there was construction going on at the main entrance making things very difficult to navigate. I didn t know where I was going. The woman that did my registration was extremely rude with me the entire time I was giving her my information. Her name tag was turned around so I couldn t see her name. I can t blame her! If I acted like that, I wouldn t want people to know my name either. If my surgeon would have given me a choice to go somewhere else, I would have walked out at that moment. People s nerves are already high and adding stress and rudeness is the LAST thing patients need. The woman that then brought me back was just as rude! I tried talking to her and she didn t say a single word back! Then I meet Sherrie, my nurse. My goodness. What a breath of fresh air she was. She has the greatest sense of humor and has a way of lightening the mood. Luckily, I don t get nervous before surgeries, but I know a lot of patients do. Sherrie will make you feel at ease and make you laugh until it s time for you to go in. This nurse is a godsend! Next I ll move onto Colin. Colin was a student, I believe to be a nurse anesthetist or similar. He was so caring and also had a good sense of humor. He had a nice demeanor and I could see his drive to learn. He said he was hired on to be an employee and you are so lucky to have him, ECMC! Thanks again to the 2 friendly people who made the process of surgery less painful here at ECMC. To the witch at the front desk of the surgery suite: In a world where you can be anything, be a Sherrie or Colin. I don t wish for anyone to lose their job, but maybe she d be better utilized in a department that doesn t directly interact with patients. Maybe somewhere in the basement.