Envision Credit Union Reviews

I love envision credit union! Great way to build your credit by setting up a starter account. Great instution! Been a member for years

I wish I could leave negative stars or at lease a 0!! Envision has gone down will extremely in the past 5-7 years. Customer service is a joke and dont even think about trying to get a loan or technical support from them! I could write a book about the bad experiences I have had. Stay away!

Take your money and run! Envision Credit Union has no scruples, and remind me of the major banks that caused the financial crisis. Today I asked for a list of fees. They fit over 100+ assorted fees on an 8-1/2 by 11 sheet of paper, including: Close your acccount within 180 days of opening = $20; or transfer your account to a new account number = $25. That's just the beginning. I had another "member" use my account number to pay their Amex bill (I don't have an American Express card, period). It took Envision hitting my account 3 times for $50, and then filling out a "stop payment" form to get them to stop trying to withdraw the funds. I guess the other member is excluded from dealing with this. But that's not the end of it. A few months later I wrote a $50 check to my spouse, and guess what? They put a hold on it because it was for $50! I quote: "Mr. xxx, you put a hold on a payment for $50 a few months back, so we stop any payments for that amount to check it. Oh, how about going to a local gas station and using my debit card; that put a $90 hold on my account. I asked my spouse (who banks elsewhere) if she had the same issue. Nope! Just Envision Credit Union suckers! And if you want to make a deposit, meaning just put your account number on the back of a check, don't think about it. My spouse tried that for me, but they wouldn't accept it unless I signed it. So I left work early to deal with it. Enough of them! I will definitely find another credit union.

Been with them more than 7 years and they made me wait 9 nine days for a check to deposit. I was told the hold could have been 2 days but at their will they can hold it longer...Not so nice to members who don't have Tiers

Chose another credit union that values your time . Waited over an hour and a half to open a new account with them I also had my 3 year old daughter with me waiting impatiently . Asked to speak to the manager and she came out with an attitude making faces due to her poor communication . On top of that they don t offer appointments for new clients .

I've had accounts for several years -- checking account with a debit card. It is OK until you have problems. Had a fraudulent charge and they would not help me or even take off the overdraft fees caused. Long story but I ordered a minimal product from a company that kept making more charges. They were not able to give me information on stopping or reversing these charges. They dislike letting you speak with their actual officers, cut me off on the phone three times when I was holding to speak with them.

Very friendly all people in bank nice in in the building new love it

Worst banking experience of my life. I cannot understand how one organization can be so incompetent. Horrible horrible horrible!

I am getting the run around with this credit union. I have called 5 times, over the past month, to try to set up an appointment for my almost-90-year-old grandmother. I have been told five different things! I am the one making the appointment because I am the one taking off work to take her. She wants to add me to her account so I can write her checks for her. I was told on the last call that they will have to speak to her to set up the appointment....WHY??? I'm not asking for account information and she doesn't know my schedule. YOU GUYS ARE MAKING IT ALMOST IMPOSSIBLE TO GET A SIMPLE TASK COMPLETED. SHAME ON YOU!!! This is for the Chattahoochee branch.

My card was compromised on Thanksgiving Day. I received a call on that day to have my card cancelled and discuss replacement options. I was told that the following Friday I could get a replacement made at my local branch. I get up early and drive up here and they're closed with a sign that says they're going to be closed on Thanksgiving Thursday. Here I am, stuck with no money till Monday and misinformation from the bank regarding their own hours. I'm closing my account and going somewhere else.

Don't expect a return call from them if it might at all inconvenience them. My mother died of stage 4 cancer this morning, have been battling with them since their legal department turned down a notarized hospital POA last week. I've left multiple messages with Zack Cooper (N Monroe Tallahassee manager) this week and while I got one email two days late, I've yet to receive a return call. Not great service in a pandemic.

never get an auto loan thru these people, ive had a loan for a little over a year and its been nothing but a headache, every couple months they boost my loan saying something is wrong with my insurance, which there never is, then they say i owe money from last month after they claimed they fixed my insurance issue. its been nothing but a headache with these people, professional scam artists at work at that place.

I called this morning trying to get help getting into my account with no help only giving me the 800 number to call for my debit card

I have banked with them 5 years excellent customer service

I have a personal and business account. I have had great experiences with certain staff members. Don is an incredible and caring individual who will help you find the right car at the right price. My lender for my business is also a great help and shows care for my success. He even visits my shop from time to time to just check in on how things are going. Having a business account I also tend have to deal with Lori. She makes me feel as if I am not a valuable member to this credit union whatsoever. She never remembers my business name, it is 50/50 chance she responds to my emails/phonecalls, and even when we had an appointment she delayed it by 20 minutes by taking another client 3 mins before our meeting was supposed to start. I do feel this bank may need a couple more people added for staff as there are usually not enough tellers and I personal would like to be able to come in to handle my business account without having to wait a day or two for an appointment.

Poor costumer service if you have the option to choose another bank go ahead this people are completely not well train

The absolute worst financial institution I have ever had the displeasure of working with. Whatever you do, do not get a mortgage or loan with them.

I opened a small mortgage with the lender in 2014 and immediately set it to autopay, in year 2/3 I noticed that I had been double debited on a given month, not billed on another months, the debits were sometimes late and late fees assigned to my auto debited account. I spent hours with the people at Envision and after several calls and massages and speaking with some executive at the credit union I was assured everything was fixed. Flash forward another year, I again was not charged on given months, the interest charged was significantly different from one year to the next and late fees were applied to my auto debit account. I went to a branch in person and was told that it was a problem with the bank that was receiving the debit requests and the worker insinuated that I didn't have the proper funds in the account. I was outraged as the debiting account had always had far more than what was requested. Upon speaking the branch manager I agreed to pay the mortgage in full (with the bank account the employee insinuated didn't have enough money to cover the monthly mortgage) and you would hope that would be the end of the story.

But instead of the remaining escrow being mailed back to me in the form of a check (as all other financial institutions have done) they applied the remaining 655 dollars into their Member Share Savings without my consent. So I attempted to transfer this money to an outside bank account online. But alas it wouldn't let me do this. I called and spoke with someone at Envision and was told I needed to open a checking account with them if I wanted to be able to send escrow money that was, without my consent, sent to the Savings account in the first place. I objected. I was told I could write them a letter. I objected, this was after all not money that was ever intended or used to be put in a savings account in the first place, why am I writing them a letter to request it back if I'm on the phone with them in the first place? After more time on hold I was told I could have them mail the requested amount but that it would put the account below a $250 requirement as I no longer had the Mortgage account and I would need to either pay fees to keep the Member Share account active (so I could use the account for retrieval of past statements or tax information) or they would close the account totally. The Member Share account had 5 dollars in it for the 4 years prior without any concern about a minimum and while the mortgage account had a 0 balance because it was paid off it still existed as a retrievable account under my name in the system. When I explained how ridiculous it was that I had a new required total was and went back to the insanity of the accruing events the lady on the phone cut me off several times telling me that it was their policy to submit extra escrow from a mortgage account into a savings account. After more calmly speaking with the manager who did not inject, she hung up on me.

So there you have it. Despite the 3.3% APR on the mortgage I decided it was better to pay it off in cash than use them. Even when I did so this company was absolutely incapable of completing the transaction without screwing it up and engaging in a long, tedious and aggravating back and forth which, as of this writing as not resulted in my escrow funds being returned to me. To this day I'm not sure if I was charged more interest than I was supposed to because of their auto debiting misadventures. Use literally anyone but them for you financial needs.