3 years ago
Think twice before spending your money. Inadequate...
Think twice before spending your money. Inadequate customer service. Joined the Elevate program in 2019. Our initial meeting the business coach didn't turn up to. Didn't bode well. But we were gracious because it could happen to anyone, and we were keen to get help with growing our business. That aside, the business coaches of which we had two in the end, simply did not have the right experience to help us with useful business advice. The team of experts, which you access beyond the coaches, was actually very hard to contact. Sometimes you would wait weeks to get in touch with them. Then there were the online resources - poorly filmed, and the speakers pretty average. The downside is that these are based on live events, and so are 1-2 days long. It's an incredibly slow way to consume information - there are weeks and weeks to watch. I asked if there were transcripts, but no. The main reason we wanted to enter this program was to develop a roadmap for our business (this is what we were sold). The roadmap was no more than a to-do list. It had nothing to do with real business growth or coaching (I have done other programs before that were better). The whole organisation feels chaotic and disorganised. They don't even have someone answering phones at their main office - this is on purpose, I was told it was company policy - they just leave a machine and get back to you when they feel like it. You can ring your coach but inevitably they're on the phone to someone else. Even things like answering emails takes days. I twice requested in-writing acknowledgement that they had received notification that we were concluding our membership and never received that common courtesy. Then they cut off all access to their programs, and removed us from the course facebook page, even though we still had a number of weeks remaining that we had paid for. I asked about either getting a refund or reactivating access, but still no response at the time of writing. That amounts to not providing services that have been paid for.