Muppets! Very few coaches that have never ran a su...

Muppets! Very few coaches that have never ran a successful business before giving you ordinary advice and relying heavily on your networking skills with other students. Their churn in staff is quite high at their office and it reflects in the young inexperiend coaches they assign you to.(their own staff know this to be true).
Inadequate ratio of members to staff reflects on the lack of all phone enquiries when you call them.
"Send us an email" they say, but they won't pick up the phone and call you for a prompt reminder that your renewal is expiring soon, however they are proud to debit $833 a month even though I'd paid in full 12mths prior.
It's a lame excuse to deflect back to "its in your contract, read our T&C's".
UnAustralian and unethical practice i say to take money from a students accounts you havent taken in over 12 months, and to deflect back to "our legal team advised us that we are within our rights" doesn't sit well with me.