Ordered the BTS Dynamite Funkos and got them in a very prompt and timely manner (despite the commercial release in North America being Sept./Oct. 2021. Even though one of the Pops' box was damaged, I quickly called customer service and Garrett assisted my refund request without having the need to return the damaged item (will be donating the damaged item to charity). Really happy with the service and will order from them next time!
Previously left a one star review, but have upgraded it to three stars. I am seeing improvements in their service. Communication has gotten better and their damage claims process is much easier and understandable now. Will update again as things continue to get better. :)
Sam B. was awesome and helped me out, and answered all of my questions. He was quick to respond and I love the awesome customer service.
I love this site, stumbled upon it by coincidence. I have placed approximately 3 orders thus far, and I have to say, all purchasing experiences have been great. Timely Shipping, packaging, products-Absolutely great. This morning, I had a chat with a rep named Sam, she was awesome, very professional. I checked to confirm, and she provided me with the information requested. I truly appreciate this kind of customer service. This will keep me as a customer. In fact - I already have new items in my cart... :) Highly recommend Entertainment Earth, especially for hard to find items.
Entertainment Earth, Inc. is one of my favorite companies to purchase from I've added so much to my collection due to them I've never had a problem with shipping and everything has arrived in mint condition can't say enough good things about this business. A++
Entertainment Earth used to be extremely helpful, but their customer service has gone downhill drastically in recent months. I already had one order that was messed up. And now I ve been trying to contact them for days regarding an urgent cancellation, but I haven t heard from anyone. I ve left multiple voicemails and emails, and at this point I m not sure how else to get in touch with anyone. This is very unprofessional, and if this order doesn t get cancelled in time, I have no doubt that they will blame me for this. They don t seem to want to help their customers anymore, which is sad considering that they used to be the best around.
It has been a fantastic experience to work with Entertainment Earth in regard to my recent order. Their Rep Donald Tapia was outstanding, very patient, listened to my issue carefully, helped me get it resolved with one call and I am looking forward to continuing to do business with this company because of customer service representatives like Donald. Give them a try.
My son loves you guys! Keep up the great work. Best Wishes
Just wanted to give a shout out to some great customer service from Donald Tapia at Entertainment Earth. He was very helpful and knowledgeable in looking into why my order was taking so long to get to me. Thank you again Donald!
This place is great especially their customer service. I ordered two items that took sometime to get from their manufacturer. I was able to contact customer service without any problem and the representative from Entertainment Earth was always helpful. One representative that really stood out was Donald. He was super helpful and I always felt like he went way out of his way to answer any questions I had. Thank you so much Donald and thank you so much Entertainment Earth.
entertainmentearth.com
