Emil Frey Auto Centar Review

Communication service is poor
Nobody answers the phone, I call at 6 in the afternoon, working hours until 7 !!!

Very bad customer service communication no one is there to answer the phone

Well trained, patient and experienced sales consultants. Sufficent cars and models on display. I am a 3x returning customer. A fact that speaks for itself.

Mercedes-Benz Authorized Service.
Service as well as cars. Superb!

The service is not in accordance with the company name, except for the prices. The service desk does not work, the whole system is set up badly, from the inability to get someone on the phone, through appointments 2-3 weeks in advance, to the fact that when you enter the service there is no reception desk or reception, but wander around the tables and seek advice where to go further. The price is not in line with the service and someone did not take into account who the customers who drive Mercedes are and what kind of service they want to get, if they already pay that much. Of the parts they replaced, some were packed (a third) while others were not (?). For the whole day, they did not arrive next to the small service to look at the two things that I stated to them, even though the car is under warranty, but that is why they managed to wash it, even though it was very clean when I brought it.

For your money you also need a connection to spend it there

The situation a couple of weeks ago ... Unkindness, lack of interest, I got the impression that they have no interest in selling a car. The salon is empty, no one approaches ... This is happening by who knows what time in a row ...

SERIOUS FRAUDSTERS. ON THE CAR IN WARRANTY, THEY TRY IN EVERY WAY TO AVOID REPLACING PARTS. EXTREMELY UNPROFESSIONAL SERVICE, FROM WOMAN ON THE COUNTER, TO RECEPTION. AVOID SERVICE IN A WIDE ARC!

Worst authorized service. They are extremely out of date.

If it could be zero, I would give zero, I couldn't schedule a service, no one answers the phone at all, just an answering machine, I give up and go to another service to do it. Just so that the others know who they are dealing with.

October 2018 delivery of the new Sprinter, on the same time we inform the seller and show more problems, which should have been corrected. Heavy body deformation, consumption of 14.5L at 100 in the 9.8L position, and impact from the inside from the outside of the factory defect.
Mercedes of Belgrade did not react for 2 months, we had to contact Mercedes France and Germany who immediately took over the vehicle under warranty and a period of one month to try the solution with their engineers.
The shame of Mercedes Serbia has such a low degree of professionalism, and their colleagues are astonished, but they are not surprised.
Procedures are in progress, we do not recommend any further
BALTA Groupe France

The staff seems to have not been paid for at least three months. Sad

If I could I would give them 0 stars.
Service and service are so bad, they don't have the correct answer to almost every question about ordering a part or installation, they transfer responsibilities from one employee to another, the women who work there are rude to say the least, they roll their eyes at the client while chewing gum and the like, totally uninterested for a job.
In a word, he completely hates them all to live there, let alone work!
It is a shame for such a company to have such a service.

Edit: The next day they called our company and offered to correct a mistake.
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I came with the intention of looking at the car before buying it and no one even looked at me, let alone came to me. They wouldn't get these two stars if I were to rate the staff. The salon and the offer of the car are for 5 stars, but the service is a disaster.

If someone says that this is a professional Mercedes dealer, you really don t know what professionalism means. You need to have another comparison term before having an opinion. They are just ok, but very far for being professionals. The problem in Serbia is that they don t have a really competition and people are thankful with what they have...

Unprofessional, unpopular and unprofessional staff waiting for clients leave you to wait for half an hour, as if you were there because of them and not the other way around (it happened on several occasions).

Everything works as lubricated, just in time. Only service prices are high

Sector-hand vehicles is very professional. Compliments to the guys who are always there when we need them. All recommendations for the purchase of vehicles ...

NO LOVE staff is waiting a long time, and because of two screws it is necessary to leave the car for two days GLUPOST. nice went to B.Petrovac service Triaska and people without notice and the rest received the car and in 45 minutes finished !!!!

They sell used cars and everything is in line with their core business.

They are not bad, although they do not respond to the fuse when a man requires technical support even though the car is under warranty

Great place with great salesman. One word Mercedes!

Friendly staff are always ready to help and explain client concerns

For years the same story; who knows. And one star is a lot ...

Excellent and professional service for Mercedes vehicles! I recommend it! 5+

I am not satisfied with the service waiting for a lot of repair I was disappointed
in Mercedes

I'm trying to get information about the scheduling and price of the service two hours on two phones in parallel. He was also trying to sell both the spare parts and the spare parts, but only the lightning tone of the control panel while nobody appears.

The worst fraudsters there is, it's a shame for MERCEDES to have this service.

I SEE THIS LOCAL GUIDE REVIEWS PAID TO ASSESS THIS IS ONE GREAT FRAUD EMIL FRAY FAKE.

Service at the highest level. I can recommend to anyone.

Exceptional staff, good service but expensive ... that's why 4 *

At the E class of the old year ipo (48 000km), my digital instrumental board was crushed. When the car is left to service for the purpose of removing a fault in a work order, a legal deadline of one month has been given. Now, after 72 days, I still do not have information when they will get an instrunntinal board and when the malfunction will be eliminated. I was given a replacement vehicle that was cheaper than my 20,000e, so I suffer losses in my business. Also, I would like to state that the car that is garage is standing in their car parked with snow and a discharged battery. If you are dealing with a business that requires a luxury car, I would recommend that you decide on another brand in order to avoid losses and unnecessary stress.

Official dealer, dealer and service technician Mercedes. If you are interested in Smart Cars, here you can also get a complete service. The car center sells new and used vehicles, which are imported from Germany by their channels, of course Mercedes. Service prices in line with brand name.

Only if I could get on the phone call them for a couple of days to schedule a brook service12314477

Unkind staff.
By appointment today brought the Mercedes in due time, refused to receive the car for service because they have no electricity and do not know when to get it.
This is handled by a phone call to the client or aggregates ...

Came in as a foreigner basically limping with the car full of luggage and family tired. It was the last couple of hours of working day we were accepted immediately for service by professional and kind staff. The repair was done as expected professionally in just under an hour and the car was parked outside washed and ready to continue our journey. As it was not to be an easy fix and the availability of the part was questionable the communication prior to our arrival was crucial and as soon as we established that it was available they ordered the parts from the main storage so it would be ready as soon as we arrived. This was very efficient on their part and showed just how serious and professional the service is. A true representative of the brand and what is expected of it. It just strengthen my loyalty to the brand. Hope to see them going strong for years to come.

First, it is not Mercedes but a fusher authorized service center.
Second, you call for two or three days to make an appointment. Third, they did not know to find the cause, which is why my car pulls aside, to tell me, the 500,000.00 DIN electrical servo (not repairing ?!) must be changed. I didn't change. It's time to put on the winter tires, says the vulcanizer, the wrong wheels, to correct you 15. You can. He was no longer dragging anywhere.
After going Electronics on the gearbox, says 2000 .
I find out about a reparation in Pazov, it costs about 600-700 , it sinks electronics into gearbox oil, so you know what it is.
And Mercedes is no longer a Mercedes, when you can't get in line with a master.
And yes, I ended up coming up in person twice to make an appointment because I didn't make it on the phone.
The Mercedes was sold, and I finally rested.