It will not blow you away in terms of cleanliness or being up to date. All Embassy Suites are kinda run down and have a patina of being eell-uses. This is no exception. In the plus side, the beds are comfortable, and the staff is nice.
Very clean and quiet rooms. If menu variety was better and food was better, would have have 5 stars.
Very nice hotel and comfy beds. Unfortunately breakfast on the weekends doesn't include bacon.
Great location, I enjoyed the happy hour and complimentary breakfast. Rooms are fairly outdated.
Hotel shuttle driver is cool as heck. Picked me & work colleague up from PaoliPA SEPTA train station.. to hotel. Note: Hotel phone system really sucks. Really. So, have patience. More patience than you think is reasonable / healthy. Just saying.
Currently staying at this Hotel. The room is fine, looks cleaner than many other hotel I ve been to. But, because of the layout of the hotel, you have a big window as a front wall, you can hear everyone and everything outside your hotel room. This wouldn t be a problem if it wasn t for the fact that there has been the nonstop sound of kids running and screaming down the halls for around 4 hours now, with no intervention from the hotel staff who can clearly hear it. I wouldn t recommend the Embassy Suites if you want to be able to relax while staying in your room.
I unfortunately got bitten up on my arms by bedbugs. This was very upsetting. Management should pay more attention to operations and cleanliness.
Hotel was alright. Breakfast was good, but nothing flashy otherwise.
Need some serious cleaning and updating. Fire alarm goes off every morning during shower in our room. Mold coming out of vents. Fountain soda's at breakfast were never refilled, always out of syrup.
Definitely not to Hilton standards. Staff is friendly and helpful.
We stayed in a suite, size was fine but strange window facing interior hotel hallway. Strange musty smell in room at times and poor ventilation. Windows would open to the outdoors but overlooked highway and was quite noisy. That said, when the windows were closed, you couldn't hear the highway. Room was clean. Comfort wise, bed was fine but pillows were a little lacking. In room phones have some crazy extortion prices reminiscent of the 90s. The front desk staff was very friendly.
Okay Embassy. Room service a plus, fast Internet for meetings. Aging building but all Embassy's are old.
Wedding 9.18.20. MOH booked room 544 for getting ready. Husband booked for night of. I called and asked that the two accounts be combined to 1 room so that I, the bride, did not have to move my belongings out after already being dressed and ready to walk down the aisle at Duportail. Left around 3:30p-45p, MOH checked out, they never waved me over to check ID or anything to check BACK into 544. Returned to hotel room 544, key card didn't work. Brother got it "fixed" (meaning he was charged for a room that was already supposed to be booked), we walk in, the place is spotless. All my belongings were taken!!!!! Got a police report the next morning, they found 3 entries into a room that was ordered NOT TO HE ENTERED.....that following Tuesday we get a call that my stuff was located and I could come pick it up.....brought my stuff home....was still missing pj shorts, a $500 check, my 2 duffel bags, make up bags (all empty, got the contents returned) and MY VEIL!!!!!! Jon provided his personal number so I texted him he said he couldn't find it. Haven't been contacted since -not even for the free certificates we were promised which doesn't replace my stuff but was a nice gesture.........but again, still has not come through. This hotel is a joke and they act like they've never had a wedding here before!!!!!! DO NOT BOOK FOR YOUR WEDDING AT DUPORTAIL.
***update*** 10.15.20 still nothing from Hotel, still missing items. Its been a month.
Stayed the weekend for a hockey tournament. Helpful staff. Great breakfast. Good accommodations. Would likely stay again.
Very pleasent and helpful staff. The made to order omelets and breakfast buffet are awesome!. Rooms are clean. Would definitely stay here again.
Coffee was bad potatos were hard eegs had no taste pool had to much cholren no coffee in the lobby for the day
Not bad. Building seems a little dated. Not in room...could not get colder than 68
It was clean. The pull out couch was not the greatest, but who would expect it to be. We stayed there for a wedding so we didn t really interact with the staff that much. They do a complimentary breakfast on the weekend that was good. Overall a good stay. It s only 9 minutes from King Of Prussia Mall!
A little older hotel. However the restaurant is very good for dinner and breakfast and the staff is extremely nice and helpful.
Stayed two nights for a family reunion. Rooms are spacious and very clean. Great beds. The staff were very courteous and helped our group well at all times. Breakfast was good, with popular made to order omelets. Only negative was coffee. It was awful! Will stay again if we're ever back!
My best friend died and I cancelled my reservation 24 hours before the stay. I was told by staff that I would not be charged due to circumstances. Then 5 days later I was charged, when I called start gave me the run around. Finally a woman had compassion and told me she would give me the refund. 4 days later, I called to ask why the refund was taking so long. The woman said the other woman did not have the position to give me a refund. So I was lied to. I have been getting the run around for 2 weeks. This is ridiculous.
Stayed for a youth soccer tournament. Great location, nice rooms.
Unfortunately, there is no option to leave zero stars. This hotel employs, by far, the rudest, most inhospitable staff I've ever encountered in over 40 years of staying at hotels. I, along with about 150 other people, attended a special event at the hotel. The hotel has been told by the event organizer that the restaurant could expect a large crowd after the event for dinner. It was 6:30pm on a Saturday evening, which is, I believe, a time when all other hotel restaurants are prepared to accommodate a large amount of people at one time. Dinner was to be independent and people were breaking into smaller groups at different times to be seated. Many of these folks were staying overnight at the hotel and had gone to their room to change and meet up with their families, etc. When I arrived at the restaurant I was told by the food and beverage manager that he couldn't serve our party (which contained five people) and said he was "thinking of shutting down" because he "wasn't prepared for so many people". However, when looking around the restaurant, there were plenty of empty tables and it was not all that crowded. The manager attempted to send us to another restaurant miles away. We finally managed to join a table of friends from the event who were already eating, but were then told that if we sat there, our dinners would take "a minimum of an hour and half to two hours" to bring out. Getting frustrated, I went to the person at the front desk, who informed me that "the hotel had not been told" that a large group of people would eating at the restaurant. He did inform me, however, that anyone who wanted to could sit at the bar and be served food in a timely fashion. I later found out that his story was a complete fabrication, and that the hotel had, indeed, been clearly informed that many people would be eating after the event. Besides, event if they hadn't been informed, isn't it incumbent upon the hotel to assume that when they host a large event on a weekend afternoon, that many of the people from the event may want to have dinner at the hotel restaurant? Isn't this concept like "hospitality 101"? However, this event has been held at the same hotel for several years, and the event organizer did inform them clearly about the fact that we would want to eat afterwards. I guess nowadays, everyone wants to place the blame on someone else. To top it all off, when I asked for the name and address of where to write a complaint letter, I received major attitude from the two girls at the front desk. One of them then yelled at some of the other event participants who were headed up to their rooms that "when you get up there, you'd better keep it down OR ELSE." I'm not sure what precipitated her outburst, since prior to heading up to the rooms, they had been sitting at the BAR on a SATURDAY NIGHT after being KICKED OUT of the restaurant. If the hotel wants zero noise, perhaps they should not have a bar open on a weekend evening. Better yet, since they are 100% ill-prepared to run a hotel, they shouldn't have a hotel at all. It was far and away the worst experience I've had at a hotel in my life.
I had the displeasure of staying in this hotel for a recent youth soccer tournament. We arrived and were given a room (345). This rooms bedding had a giant stain (see pic) on the bedding, it looked as though someone had been murdered on the bed. We went to desk and they apologized and gave us a different room. We got to the new room and the bedding was also stained, not quite as bad, but still gross. Also the air conditioning was not working and blowing out hot air. We were told by the desk we just have to deal with it because they cannot keep changing our rooms. They sent maintenance who finally fixed the air conditioning, but housekeeping never came about the bedding. Finally after the maintenance called housekeeping again they came. He suggested we just get a new room the bedding was too badly stained and it was probably all the way through to the mattress. After waiting in the lobby with our luggage for another 30 minutes they finally found us a room that didn't have stained bedding.
The next morning noticed the shower walls had large clumps on long hair stuck to all the walls. Not from my family. :(
The worst part is they gave the room (345) to another family in our party without addressing the bedding stains.
The television service was not good only about 1/2 of stations work and constant errors about signal loss.
After all these issues we were never able to speak with a manager or offered any discount or credit for the inconvenience. We wasted 2 hours of our trip trying to find a room without stained bedding. If you are planning to stay here I would reconsider.
Great. Place is nice, rooms are clean. Free breakfast is excellent and there are complementary drinks in the afternoon.
Great hotel love the room and indoor pool but I wish we had more to do
Room 220 is directly above the dumpster and smells like dead raccoons. Management was apologetic BUT NOT ACCOMMODATING.
We routinely look for Embassy Suites when traveling but we were not thrilled with this one. There was no handbook in the room for places close by to eat, and we needed it because the restaurant was closed due to COVID. Common areas like the elevators and the lobby were not clean and the coffee maker in our room still had an old pod in it.
Great location if you have business near Valley Forge. Rooms were modern and great if traveling with more than 1 person. Big fan of the evening reception and customer breakfast.
Was very disappointed in shabby furniture in the room and all I had for a cover was a light sheet. I did find a heavy cover in the closet. I thought the bed was very good. People where friendly but the room needs renovation. Thanks!
Great location, right outside Valley Forge National Park, and right down the road from King of Prussia Mall.
Great location. Great customer service. Awesome room. Easy access to highways. Amazing breakfast buffet.
Really nice &comfortable. They had a snack &beverage time at night-nachos/cheese, vegies/ranch, lemonaid. Rooms are real nice. 2bedrooms with bath in between.we will have breakfast in the morning complimentary. Real pretty hotel.we are bringing a group to tour Philadelphia, valley forge, etc.(our 1st time.weve wanted to for 20yrs. Want to share miracles &faith promoting stories that happened in US History.)our group has been wonderful!!we are pleased this hotel is very nice &much more reasonably priced than other nice hotels.
The exterior is decent; however, the interior was not so great. The room was not clean. The tub had hair left in it. The wet bar sink was gross. It had something left in it. There was a hole near the windows. There was trash from the previous guests on the floor. The place was dusty, too. Our room was not cleaned the entire duration of my 3 day stay. I had to call multiple times to tell them the room was not clean and that I needed fresh towels. The front desk staff was friendly, but that didn t make up for the rest of the issues we experienced. The place is not well kept. It needs a major cleaning and renovation. On another note, the bar staff had a negative attitude. As I sat at the bar, I could clearly hear their disdain for dealing with the customers and guests of the hotel. Not sure how this hotel has any good ratings. I would not stay at this Embassy Suites again. The free breakfast and evening reception were not worth it. There are definitely better options in the area!
I did NOT visit Embassy Suites, but that is neither here nor there. I cannot get this to disappear unless and until I give a review, telling Google I wasn't there or trying to dismiss it, just doesn't work. So a fake review to rid myself of seeing this pop up daily. I can't influence Google and change this, maybe Embassy Suites can?
I have been a Hilton Honors member since the program started. This Embassy Suite is the worst of any in the Hilton Embassy chain I have experienced in 40 years of staying at their hotels. The employees working the bar should not be in the Hospitality Business.
Solid 3. The beds were super comfortable but there was a distinct foul smell on the 2nd floor near the elevator. Thanks to the Hilton app, I didn't interact much with staff but they did seem friendly.
Getting there, plenty of renovation going on right now, love the location though and makes up for the renovation
Meh. There's a very lovely park nearby if one likes to walk outside (I do). There are smoking rooms if one likes the very strong smell of cigarette smoke as one approaches one's hotel room (I happened to be placed next to one and do not). Free happy hour from 5:30 - 7:30. Yuengling on tap (yippee!) and rotating appetizers. But the food from the bar - where to start. The plates are greasy and filthy and the food is bland, limp (salad), precooked (chicken breast), and generally unappetizing. The parmesan encrusted salmon was pretty good - ask for it over spinach. The free breakfast is very nice, lots of options, far more appealing than the food one has to pay for here. The hotel is easy to find and the staff is friendly.
NIce lobby area, staff pleasant and well trained. Easy access off of 202, great location for business travel in Malvern, Valley Forge area. Downside was that the rooms are in need of an update. Rugs in room were stained, furniture was stained. With a little update this would be a 4!
Convenient location, free breakfast and great price.
Horrible experience with the "manager" Craig who hung up on me twice when I was inquiring as to why my daughter couldn't check in to her room that I booked and checked in to online when she arrived ahead of me. Then, when I arrived at the property and requested that Craig not wait on me, he proceeded to call the local police!! Outrageous!! What a waste of the time of the police. I have been a loyal Hilton customer fo years and was shocked to be treated this way. How can a "manager" treat a paying customer in such a fashion? I was here for a wedding and this totally ruined my night. I will NEVER stay at this property again! Horrible service!!!
Unfortunately, we stayed for just the night. Came in late so missed happy hour. The room was nice. Beds were seperated in different parts of the room. Really nice to have when on a long trip. Breakfast was good. Plenty to eat with made to order omelettes.
Large rooms with full living room furniture and bedroom furniture, two TVs, and a large work desk. Spacious bathroom and bath/shower. Morning breakfast has a lot of options including omelettes to order.
Great place!!!!!!!! Excellent breakfast and free drinks and snacks during happy hour.
Rooms were large and breakfast was good. Carpets were old and dirty looking. Also found a nose strip on the sofa bed and the pool was so filthy they had to close it so we didn't get to use it.
Receptionist was inexperienced at checkout . Had no idea what she was doing. Desperately needs some good cleaning.
The hotel is conveniently located . The breakfast was very good and plentiful. The interior could use a paint job . The front desk was very helpful with our t.v. problem. There was a group of kids sports teams there Saturday night and Sunday - they ran around the hotel on all the floors and made a lot of noise...past 10pm. Hotel staff couldn't control this problem also couldn't find parents or chaperones? .... room was clean n the beds were firm...Hotel needs to tell these teams that this is business n not a play ground. 6/10 to 6/12/16
This hotel is under construction with no food service at all and when we booked our room no one let us know this.
Pool and fitness center. Good rooms. Has shopping nearby.
Taking the day off, playing chauffeur, to help lots of relatives that are staying here for a wedding. Asked the desk if I could have the wifi password to get some work done. They refused and said only "guests" get passwords.
Always a great stay. Staff was friendly and courteous. Would highly recommend to anyone.
Horrible service .We did not get any room cleaning. All power went out for two days an they would not reimburse my cash . HORRIBLE place an i would NEVER go back. .
Absolute worst "nicer" hotel we've ever stayed in. Trash everywhere, nasty stuff floating in the pool, leaky roof, rude staff.
The room was nice and had the amenities I would expect (mini fridge, microwave, and coffee pot). They also had a happy hour with drinks and snacks, which was the first time I have seen that at a hotel.
Nice hotel, helpful management, but frontline staff did not provide the best service.
Unbelievable great breakfast. Peaceful setting . Clean rooms.
We arrived at this place and I found that the people at the front desk were not very pleasant and the room was not so clean. Stains on the couch and hair on the bathroom floor when it was supposed to be clean. I guess it was ok for 1 night.
I love them ... I worked there it is amazing I miss that job
Went there for the tall girl shop pop up store. It was very nice.
There was a power outage at the hotel and the staff said it happens all the time. That was just the beginning. We came back to our room and music is blaring in the hotel at 10pm. I have stayed in hundreds of hotels and this is by far the loudest. I would suggest staying in other hotels in the area if your interested in sleep.
The location was convenient and we were looking forward to swimming, so we booked our stay here. Unfortunately, the location was not up to the normal standards of Hilton. The pool was closed due to an apparent diaper issue, mainly because the hotel chooses not to have supervision at their pool. No word on when the pool would reopen either. The worst part of my stay was the unpleasant interaction with the front desk. When signing in to the WiFi, I selected the free option, then looked at the drop-down for the pay option, didn't select any of the pay options, and then clicked ok. After I clicked ok, realized that my selection had changed from Free to 9.95 for premium WiFi without me knowing. I realize what had happened and called the front desk to explain what happened and see if they could remove the charge, making it clear that I want going to use the WiFi. The front desk was adamant that nothing could be done and they were rude about it too. When I calmly asked to speak to a manager, he said he was the manager. When I said that I would call corporate to see if they could do anything about the charge, he said "you go right ahead" and hung up on me. Corporate asked me to give them a chance to make it right. The next morning when checking out, I spoke with the same employee. He started by telling me that they were going to charge me for premium internet untili mentioned that I talked with corporate. Then all of a sudden he was able to refund the charge. Never even apologized for lying to me when he said they couldn't do anything. The corporate folks were eager and able to help. I will stay at other Hilton's in the future, but not here.
Has all the amenities you need. Britney at the front desk was always nice and helpful when we needed anything. Not much around if you want to walk somewhere, but I would stay again if I could get a better price.
The food was good, beds were comfortable, and pool was nice.
The room was pretty decent but alot went wrong. There was a hotel emergency so we had no warm water for majority of our first night. Cable was unwatchable in the room, pool and jacuzzi were ice cold even after the hot water issue was fixed. The bartender Brenda was amazing. Open bar happy hour from 530 to 730 each night.
Excellent hotel, good attention and assistance, complete renovated rooms
Old, worn rooms, lots of road noise. Good breakfast buffet.
linkedin.com
