Elm City Wellness Review

Great atmosphere and know how to cater to their clients

Rachel really helped work out a pinched nerve in my hip. I knew the massage was billed as "therapeutic" but figured it would focus on all-over relaxation and general massage. Rachel really has the ability to address an area of pain. I didn't expect such a big effect on my level of comfort--my hip is much, much better now. Will definitely go back again!

First time coming for an hour massage with Ross. He was amazing. Addressed my main pain points and found some others I wasn't aware of. Felt so much better as I walked out!

This place is warm, welcoming and offers wonderful services. They are the best!

This place is a really wonderful experience. Everyone is genuinely warm and eager to help you feel better. My only critique is that it is very expensive. I would love to go more often, but they really don't cater to a student budget.

Great location, convenient parking, positive attitude. Love the natural beauty products.

Elm City Wellness is a gem!
My fiance and I used to live up the street. It was our go-to spot for couples massage and facials for me. We love it here. When we recently moved a few towns over we tried a local spot - not the same as Elm City Wellness! We decided to continue to travel here because they are just that good. The space is inviting and relaxing. The receptionists are wonderful and apart of the experience. The massage therapists and estheticians are professional and thorough. The facial products are all natural and organic. We recently had a couples massage with Shannon and Jared. Shannon did an amazing job for me! My fiance has sports injuries and Jared took such care of him. He never had a massage like it, it was so personalized and gave him immediate relief. He gave him home exercises which was awesome! Love facials from Alyssa and Shannon.

I have been working with Samantha the past few weeks and she has been fantastic. I have been in pain for over a year and her work has greatly reduced it. Not only is she highly skilled, but she's also attentive, articulate, and patient. I highly recommend Samantha and Elm City Wellness.

I love this neighborhood spot with a focus on wellness. Donna is great for deep tissue and very helpful at helping you fix any issues. My only comment is...if you are looking for a spa experience, this isn t really it. It s pretry sparse inside. However, the fact that you can book 30 min massages affordable, whenever you need them, is pretty great!

Wow! I am just back from a facial and extractions with Alyssa and I feel so great! She was gentle and explained everything to me as she was doing it, as this was my first facial. I highly recommend a facial with Alyssa and I can't wait to come back again for more. My skin hasn't felt this good in a long time! Thank you!

This place was the best! I am a student who needed some relaxation and they definitely delivered. Cheryl was my therapist and she was fabulous, completely in tune with what I needed and very concerned with my experience. I will definitely be going back.

I've been for two massages and love this place. It's got a nice ambiance and friendly staff, both the masseuses and at the front desk.

This place is professional without being sterile, spiritual without being fruity, and comfortable without being familiar.
The massage was wonderful. I will be making another appointment soon!

Me and my husband had a couples massage at Elm City Wellness just yesterday, and it was wonderful. The waiting room smells delicious and has lots of health goods and books, as well as little knick knacks, for sale. I have several health problems, and my masseuse (I feel terrible I can't remember her name, but she was very short and petite) made sure to thoroughly ask me how to alter my massage. As for the massage itself, it was intense, but heavenly. She had some of the best finger strength I've ever experienced in a massage, and she seemed to hunt down every muscle knot and trigger point I had with perfect precision. While 60 minutes was not enough time to do justice to a full body massage, especially when my body is covered in muscle knots, it was absolutely wonderful. My husband had a very good one as well. Payment was extremely easy, even when I split it between a gift certificate and credit card. I definitely recommend this place!

The massage therapists here are great! Super respectful and kind, on top of providing excellent service. I look forward to coming back here again!

Great experience. Professional and reasonably priced.

I love visiting Elm City Wellness and am missing it while its closed, but I'm glad a lot of their products are available for purchase online. Their CBD collection is awesome and great quality, and I have always gotten great crystals and jewelry there. I'm looking forward to going back when it reopens and getting another Reiki Massage!

I am so grateful that we have a wellness center in the community and one that offers community acupuncture. It is incredibly hard to find community acupuncture on the shoreline and I am grateful that it allowed me the opportunity to address my health concerns while on a grad student budget. Everyone who works at ECW is also wonderful. Highly recommend .

As a Yale student, I am extremely disappointed with this organization. I am working class and am struggling with health issues which is why I wanted to get acupuncture done and instead of me calling them to explain myself and explain that I was not feeling well they decided to charge me 30.00 because I didn t do it within the hours that they said was right . This is so unethical and just overall greedy and hungry for money and profit. Y all prices are extremely inaccessible to students like myself who do not have a high pay salary job. Y all don t have student discounts like a lot of other places do. This is just so unacceptable, and I talked to a mean woman over the phone who was yelling at me and blaming me for not calling ahead of time. Could I have handled things differently, possibly but to yell and tell a person off who is a customer is absolutely unacceptable and I will never spend a dime here again!

Frequent visitor and massage enthusiast here. I can t say enough good things about Elm City Wellness! They re consistently attentive, professional, and I ve yet to have a less than stellar massage. Can t recommend them enough! Faith is my personal favorite but I ve honestly had great experiences with their other employees as well. Particularly during COVID times, I feel tended to while also feeling incredibly safe.

Elm City Wellness is my go-to place for massages. I've been going for years. The space is clean, the staff is knowledgeable and friendly and talented! I love how I can book my appointments online and they communicate with me through email - it makes my life so much easier. I love to buy their packages. It's so worth it!

Amazing massage! My therapist was Sharon - she's powerful and effective. Lovely!

This place is amazing!!! Staff are so friendly and inviting and they know their jobs!!! The facial is all natural products and the massage was phenomenal

This is a wonderful place. It keeps you relaxed and has all your needs for serenity.

My experience was fantastic, deep tissue & cupping combined. Love the other homeopathic items they sell at this location.

Best place to get a massage in New Haven. Staff are friendly, knowledgeable, and even helped me relieve tension in my lower back. Will definitely go there again.

I went to Elm City Wellness for a facial and it was a wonderful experience! The staff are extremely friendly, the facility is very clean and the products they use feel great. I would highly recommend stopping in to try their services.

After one massage, I cancelled my Massage Envy membership. I'm aware of muscle groups I had no idea were relevant to this kind of therapy. There's really no question as your being worked on that they know anatomy very well. Rachel & Marissa both have been extremely respectful & thoughtful in pre & post session chats. The atmosphere & environment is superior too - no extra charge for "aromatherapy" -- that whole place IS aromatherapy. It's great. I've felt like a new human body walking out each time.

My husband and I went here for a couples massage after our wedding to relax and de-stress. It was phenomenal. The therapists we're both excellent and definitely not afraid to get in there and release our muscles. The atmosphere was great and the price was good. We feel so relaxed and incredible, we will definitely be back.

Absolutely the best massages I ever had! I have been to Elm City Wellness three times with different practitioners. It was impeccable. Thanks to Donna and Jen! Super friendly, professional, considerate, and caring. I couln't appreciate this place more and would recommend it to anybody who is looking for short-time vacation or heaven-like-relaxation.

I got my first massage here. I didn't really know what to expect but Adonis, was so professional and easy to talk to. He made me feel very comfortable and relaxed and communicated what he was doing and why. The massage itself was amazing - the entire experience from beginning to end was fantastic! I'll be going back again soon.

Simply the best. A high quality, locally owned business with great massage therapists. Highly recommended.

Great people to meet today! Helped me with my back right shoulder by using a series of great techniques with their therapeutic massage. Would definitely recommend to a friend.

Olivia did made my mom happy, thanks you Elm wellness, definitely coming back
Also, Nice stuff

I had an amazing massage which was desperately needed. I wish I could recall the name of the person who did my massage, but she was wonderful. She was friendly but didn't talk too much. She asked appropriate questions and made certain I was comfortable. I am not in new haven often, but this is my second visit while on vacation. I plan to make ECW part of my vacation ritual.

Everyone is welcoming and friendly. I booked a couple's massage and it was awesome! Looking forward to returning for a class next time.

Best massage of my life and that is saying something. I have significant chronic pain and ECW not only made my day, they made my week. Thank you.

I had a 90 minute session with Samantha today and it was exactly what I needed! she was responsive and incredibly professional. I've only been here once before (at their old location) and have always found the staff to be helpful, polite, and welcoming.

I've never done a professional massage before, and now I sit here wondering how did I go so long without one? The service at Elm City Wellness is impeccable. The atmosphere is calming from the moment you step into their office. They're incredibly friendly, and thorough in what they do.

I had the pleasure of being worked on by Rachel, who is very gifted, serene, and considerate. She made me feel quite at ease, and was able to work my body into such a relaxing state. Before I knew it, an hour had already flown by, and I walked home feeling like a head floating in the air.

For what you get, the cost is a deal and I will definitely return. I recommend it completely for anyone who seeks a relaxing, nurturing massage experience.

This massage was bought by my son and daughter in law for a deep tissue for 90 minutes. My massage therapist, Ross, was requested by me also to work on some major areas. Sad to say that I got a very nice massage, but not what was booked or requested. The therapist decided to give me what he wanted. I did say something to the receptionist, which was met with sorry to hear that. I must say that when I got home that my back was still having the same exact issues that I wanted to be taken care of. As a trained therapist myself, it is sad when someone does not give you what you pay for and think that you won't say something.

My first visit, and I'm very impressed. Setting up the appointment was easy with a friendly voice on the phone. At the moment you must navigate a flight of stairs to get to the basement office, but I understand that may change soon. Jillian read over my history, asked appropriate questions, and answered any that I had. The massage was lovely and restorative. I went in specifically for a knot in the back below my shoulder, and she treated that. While doing massage work on the rest of my body, even I felt when she found a few more knotty places and worked them out. Jillian is also strong, and able to apply significant pressure, and works with her client to make sure it's the best pressure for each person. I like it deep, and she could have gone past my comfort point, but with conversation back and forth when needed, it was perfect.
I will be going back! Highly advise.

Very reasonable prices. Great place to get acupuncture.

My most loved place! Excellent, excellent, excellent!

Enjoyed my first group session yesterday and looking forward to many more! I would recommend this style to anyone who wants to improve the quality of their physical health beyond esthetics.