Unbelievable products! I am beyond happy with my Wet Sounds and would recommend them to anyone. Don't cheap out on sound people...trust me! I have Wet Sounds on my RZR and my Truck. Customer service is beyond amazing as well. Answered all of my questions with the attitude as if they enjoyed helping me! Very happy
I'm quite surprised that my experience in terms of customer service from Wet Sounds was so poor; considering how nice of a product Wet Sounds puts out. Especially when this was no fault of my own. I sent the products back to you in good faith and expected that my issues would be resolved in a satisfactory way. I understand that there was a miscommunication somewhere down the road but stating that you are doing me a favor by picking up the tab for shipping back to me after I was advised and approved of a return authorization is hardly what I would call "fantastic customer service". I have enjoyed your products so far but I don't believe I would recommend them simply due to this experience and I am offended by the way it was handled and surprised that you mentioned this was the owners recommendation. For the record, I would have been perfectly happy with the customer service if the return to me was simply just taken care of without making such an ordeal out of it, and you would have kept a customer who knows that quality equipment isn't solely based on the price of it. It probably wouldn't have hurt to throw in a few hats to say sorry for the inconvenience. Maybe a learning experience for next time.....
Fantastic sound and quality can't be any happier!!!
Great prices on sound system and led lights for boats, golf carts and everything else your heart desires.
Love their products! It doesn t get any better. I ve got a Wet Sounds soundbar on my golf cart and I also had an audiovisual guy connect one to my outdoor TV.
Nothing but the best, the best sound, the loudest sound, and amazing customer service to help thru the way!
Great customer service and got my part delivered in 1 day
Great customer service. I had a issue with the sound bar I took it in they got it right back. Good service they for sure have my business. Good to buy from someone who will will back their product
I have always loved the product quality. I recently had some trouble with an item from them and AJ and the tech team made it so easy to come to a solution. I have never experienced better customer service from a company. I wish I could give them more stars!
They stand behind their products and the customer service is unmatched!
We called an order in as I was in a rush. They still did not do the paperwork and pull the order until I got there. Making me miss the other stop that I had to make before the other place closed. They had an hour before I got there and waited until I got there to do everything. Which took over an hour. I had to wait until Monday to go to the other place, as it is closed on weekends. What is the point of calling an order in early if it isn't taken care of until the customer gets there?
So just called them and they admitted that they have problems with water getting inside the sound bar yet supposedly there waterproof then told me I would have to spend 600 plus to fix a problem that never should have happened in the first place. Bad customer service. Response from them is great. So there products are not waterproof but they sure lead you to believe they are. Just another company that's out to take your money
Customer service is top notch what sounds in their whole team always provide great customer service in a super high quality product. Can't wait to see what new innovative products that come out with next. I highly recommend wetsounds and their products
Worst experience ever. Cheap equipment that craps out in less than their warranty period then they send you through the rat race and back and forth with multiple reps to avoid making good on the product. Save your money and go elsewhere.
Great shop i recommend to anyone really helped me out with some things i didn t know and showed me the best service I ve had
