Element DFW Airport North Reviews

Judy

Words cannot express the gratitude my wife and I have towards you. Your exceptional level of customer service is a reflection of putting the customer or consumers need first cannot and will not go unnoticed.
For example, I could ve stayed any where in Dallas in particular downtown Dallas. However, because I remembered the way you treated my family, I made a conscious decision to stay at the same hotel that our souls first crossed paths at. Thank you for recommending how to get to the hotel. Thank you for the amazing idea of where to take my wife for a great night out. And thank your for recommending places to eat food at.

In a world full of uncertainty, the Marriott brand in particular Element DFW North should be proud to know your communication, service oriented mindset, and problem solving abilities are truly what made the difference between us staying here opposed to somewhere else.

Antoine A Blake

The hotel provides a feeling of tranquility and a sense of contemporary. The swimming pool has heating control for the comfort of the guests. The breakfast is reduced to one hot item, burrito or omelet cooked by the chef. Other cold items are milk, cereals, muffins and fruits. Coffee is offered at the reception. The room has full kitchen facilities.

I cannot say enough about this hotel. I flew from Tucson to Dallas with a final destination of Illinois. Due to weather in Dallas we were stuck on the plane in Tucson waiting for the all clear for over an hour! Which meant I missed my connecting flight. I made a reservation here with ease and staff was so welcoming. The place is emaculate! Much more than I expected. I was picked up and taken here and because of my medication being in my checked bag being in a mystery location (which is a whole other story) I had to get an emergency supply from a Walgreens 4 miles from the hotel which closed 30 minutes from when I could call it in. Lee was ready and very willing to drive me and wait in the van while I went inside to pick it up. It took 15 minutes!! Staff in morning was also so sweet. I plan on coming back to Dallas on better circumstances and will be staying here for sure.

Nice clean modern. Close to the airport but also close to shopping and great restaurants. The front desk agents were excellent Jacky and the guy who worked overnight were very pleasant and helpful. No complaints, only praise for this hotel.

Fantastic hotel and staff. Very accommodating. Front desk staff goes above and beyond. Specifically, Judy James is so kind and helpful. Her personality, kindness and helpfulness made a long week away from the family seem not that bad :-). I would HIGHLY recommend this hotel to anyone looking to stay near DFW. Nice pool, outside grills and they serve a great breakfast during the week. Much better then most of the free breakfasts at other hotels. Rooms are great and spacious and large screen TVs. I travel a lot and this is one of the best! Thank you!

Commendations are nice clean staff could use a little bit of Southern hospitality but the facilities are great

I had an exhausting day of travel being up at 3am PST, flying to Irving, and working the majority of the day. I got to the hotel to check in later than expected and my company card wasn't working. All I wanted to do was head up to the room and go to bed, not deal with a card issue preventing me from checking in. Judy was at the front counter and was SO patient/welcoming and offered a variety of alternative solutions. She was able to figure something else out and got me into my room quickly. Such a saint. So grateful after an exhausting day.

I gotta say this place is high value. Affordable, complimentary breakfast (hot on weekdays, cold on weekends), has a full kitchen dishwasher utensils plates, pet friendly for $50 flat rate (2021), filtered water faucet, free internet. Front desk was very helpful. Only things are the EV charge port is 110V, unusable; building is getting a little old as bathroom tiles had cracks on side. That being said I'm way more satisfied than most four star hotel stays. Well done!

The room was beautiful and very clean. Checking in was easy. I only gave it 4 stars though because the woman who checked us out was extremely rude and disrespectful. If it wasn't for her, I'd given the hotel 5 stars.

Excellent Excellent customer service from front desk to maintenance associate. House keeping as well very professional and respectful. Loved it so much. I am glad to choose this hotel. Hat's off to the management. 5***** experience throughout