Eecu credit union Review

Well, so far, I have experienced positive and negative from EECU. In person, customer service is good, but it is somewhat of a game when you are trying to get help over the phone. The manager at my branch, Mrs. Christina, has a great spirit and is very willing to help.
Also, the variety here is definitely lacking. The paint colors remind me of a concentration camp, and from what it sounds like, the employees are not allowed to cheer up the walls with nice inspirational pictures or paintings. Another thing that is interesting, is that I have 3 different bank accounts with different debit cards for organizational purposes, and i can only get the same exact color card for each account.... how confusing, They all look alike!. The Credit union in Oklahoma that I am transferring from is far advanced in customer service and customer satisfaction. Please, EECU, if you are reading these reviews, give us more card colors and check out Allegiance Credit Union in OKC to get some tips and understanding about what people need, like and appreciate about a great banking experience. Thank you! I hope my star rating will go up the longer I bank with you.

PS, I am a businessman, and when business is more frustrating than it needs to be, my patience gets thin..... I almost gave a 4 star rating because of my good experiences with Mrs. Christina.

TERRIBLE! I have an auto loan with them and can NEVER reach customer service about anything, website is always down. I'll be refinancing through my tried and true FORT WORTH COMMUNITY CREDIT UNION. STAY AWAY FROM THIS BANK!

After being with Chase for 20ish years, I decided that I needed someone local. Big mistake. I chose this bank based a few personal recommendations, but I really should have checked out these reviews first. As most know, it's a process to change direct deposit etc. I happened to get a partial paper payroll check and thought it was a great opportunity to try out the online app check deposit option. They put a 9 day hold on my check, YES 9 DAYS!! I spoke with a very nice customer service rep and he basically told me that time frame was accurate for new accounts for the first 30 days...after that it's a 1-2 day hold....still a nightmare as 2 business days can turn into 5 real days...I've just never had this issue with a payroll check. Not pleased thus far and if I want to close this account I have to wait the 9 days for my check to clear.

I'm not sure why other people have had such a bad experience. I have always found them helpful and have always been able to reach someone. I use EECU for several things. Much better than working with large banks.

I went inside to discuss a pending business matter and everything went well.

Avoid!! THEY WILL HOLD YOUR MONEY and not allow access for unreasonable amounts of time when you deposit your PAYROLL checks!! Terrible app, customer service is odd, and rates aren t the best. This place is not worth your time or money. Hate to say it, but go Capital One or something else.

Granbury lady was very helpful and quickly resolve an issue with my ANOTHER bank! My fault, but made me feel better. I'm changing banks

I don't get all the bad reviews. Have been with EECU for over 20 years, financed 2 cars, never a problem. Even when I overdraft they waived the fees. I would recommend them to all.

Customer service is absolutely horrible. Through the years that I have been a member of EECU I have reached out to customer service (chat, secure email, and phone) and each time I have been provided quick responses; however, the responses are often inaccurate.

About a week ago my EECU credit card stopped sending me e-alerts. When the credit card system was changed a few months ago, the e-alerts would often arrive hours or days later. As opposed to the previous credit card system (which was much better than this new system) that sent e-alerts immediately.

Maybe the e-alerts will arrive in a few weeks. I do not know. I reached out by secure email and received an incorrect response that incorrectly instructed me how to set up an e-alert. (The person used the old credit card system instructions and if she had checked (or read my email) she would have seen that I already have the e-alerts established).

So I reached out by chat this morning and was told to contact the credit card area directly and she provided a phone number. The credit card customer service person informed me that was handled by the bank and transferred me back to the bank. I was on hold for about 7 minutes, then someone answered and disconnected.

I called back directly to the bank and was told again that was handled by the credit card.

I called the credit card people again and after providing all of the security information (again and again and again) I was placed on hold while the problem was researched.

I listened to music for about 5 minutes, then was disconnected. Again.

Please note, my phone is not disconnecting the calls, the customer service staff are doing it. A reasonable person would assume they would call me back after being disconnected since my phone number was asked for multiple times. Nope. Nothing.

My opinion is that EECU has a problem with both training and retention of quality employees.

To EECU management, your customer service staff are now the face of your business because COVID-19 has closed most in-person transactions. Treat your customer service employees better and they will, in turn, treat your customers better, too. Top down management style folks. You need to do better because this reflects on you.

Thank you very much and Happy Thanksgiving.

Have an auto loan and now a personal loan. Both times have been super easy, with very friendly interactions. Recommend 100%