Customer service is absolutely horrible. Through t...

Customer service is absolutely horrible. Through the years that I have been a member of EECU I have reached out to customer service (chat, secure email, and phone) and each time I have been provided quick responses; however, the responses are often inaccurate.

About a week ago my EECU credit card stopped sending me e-alerts. When the credit card system was changed a few months ago, the e-alerts would often arrive hours or days later. As opposed to the previous credit card system (which was much better than this new system) that sent e-alerts immediately.

Maybe the e-alerts will arrive in a few weeks. I do not know. I reached out by secure email and received an incorrect response that incorrectly instructed me how to set up an e-alert. (The person used the old credit card system instructions and if she had checked (or read my email) she would have seen that I already have the e-alerts established).

So I reached out by chat this morning and was told to contact the credit card area directly and she provided a phone number. The credit card customer service person informed me that was handled by the bank and transferred me back to the bank. I was on hold for about 7 minutes, then someone answered and disconnected.

I called back directly to the bank and was told again that was handled by the credit card.

I called the credit card people again and after providing all of the security information (again and again and again) I was placed on hold while the problem was researched.

I listened to music for about 5 minutes, then was disconnected. Again.

Please note, my phone is not disconnecting the calls, the customer service staff are doing it. A reasonable person would assume they would call me back after being disconnected since my phone number was asked for multiple times. Nope. Nothing.

My opinion is that EECU has a problem with both training and retention of quality employees.

To EECU management, your customer service staff are now the face of your business because COVID-19 has closed most in-person transactions. Treat your customer service employees better and they will, in turn, treat your customers better, too. Top down management style folks. You need to do better because this reflects on you.

Thank you very much and Happy Thanksgiving.