After being with Chase for 20ish years, I decided ...

After being with Chase for 20ish years, I decided that I needed someone local. Big mistake. I chose this bank based a few personal recommendations, but I really should have checked out these reviews first. As most know, it's a process to change direct deposit etc. I happened to get a partial paper payroll check and thought it was a great opportunity to try out the online app check deposit option. They put a 9 day hold on my check, YES 9 DAYS!! I spoke with a very nice customer service rep and he basically told me that time frame was accurate for new accounts for the first 30 days...after that it's a 1-2 day hold....still a nightmare as 2 business days can turn into 5 real days...I've just never had this issue with a payroll check. Not pleased thus far and if I want to close this account I have to wait the 9 days for my check to clear.