Editons Brault & Bouthillier Inc

Editons Brault & Bouthillier Inc Reviews

Reviews 114
4.3
Contact us
Reviews 114 Page 1 of 2
Filters:
Rating
Language
Sort:
Most recent

Great place for back to school & art supplies. The...

Great place for back to school & art supplies. They also have a great selection of clever toys & games, vast collection of Lego & Playmobil, and last but not least items to help kids with special needs. You can shop as a regular consumer or as a daycare/school.

Amazing selection of toys and games for kids. Also...

Amazing selection of toys and games for kids. Also many products for the academic profesionnals. When looking from outside you may think this is not open to the public but no worries, you will be welcomed with a smile and great advice if you need information on any product they offer.

- Crazy big selection. This is the place to go for...

- Crazy big selection. This is the place to go for even hard to find items.
- Very clean & well stocked
- Slightly on the expensive side. I guess that's the premium you pay for the service and selection

Order toys online that are delivered to the wrong ...

Order toys online that are delivered to the wrong address. After discussions with the managers it is impossible to have it delivered again to the right address. Even if the person who received the package in error called B&B, they do not want to accept the return and send it to the correct address afterwards. Very poor service and does not make you want to work the local business!

There is the special needs equipment that is neede...

There is the special needs equipment that is needed. Otherwise you can buy a lot of games, toys and other supplies. Prices are sometimes high.
It happens that an item presented on the site is no longer in stock. So we move for nothing. The site should put its inventory online. It would be a plus.
Online orders are well packaged and shipped fast.

Very very disappointing !!!

Very very disappointing !!!
My mother went to the store to buy toobaloos for my two daughters, told her that there aren't any and that it would take two weeks to get them, but also that they don't cost more than $ 30. was not feasible ..
I keep looking on their website, and I decide to call their warehouse for information .. I am told that there must be 3 or 4 in store but that if they do not find any they will only have to contact the warehouse back to bring them!
To confirm everything and be sure I called the store at 4:30 pm to tell them that I am coming for some.
The manager tells me that it will not be possible to look for them in the warehouse behind because of the covid rules, that it would be an exception because it is under $ 30 and that it would take 5 working days !!! !!
no but seriously !!!!
if the warehouse was in the US I would understand the delay but 5 days for a warehouse under the store !!!!
REALLY shocked by their logic and way of working

Very disappointed. I bought 4 chairs for kids ($ 2...

Very disappointed. I bought 4 chairs for kids ($ 200). Two were in stock on site, 2 were elsewhere (warehouse?) But I was told they were not to order, so I would have them quickly. These two chairs ($ 60 each) were delivered to me about 10 days later (!). Cardboard in very good condition, but one of the two chairs has a twisted foot (metal feet, impossible to twist to the strength of the arms) and the damaged file ... I advise customer service. 48h to answer me that the shop will contact me. Almost a week later, still no news from the shop ... While I may not be a private daycare that orders 40 chairs, but I find this service really bad.

Always used the online service for teachers. You h...

Always used the online service for teachers. You have to think about ordering in advance because a LOT of B.O. in the material for the arts. On the choice and quality side, everything is fine.

There are so many materials and games that you oft...

There are so many materials and games that you often don't find elsewhere. For some items they are out of stock, which is normal in the current context but the employees do everything to help us and are very welcoming.

The staff was rude and and did not bother to appl...

The staff was rude and and did not bother to apply the teachers discount on purchases even though I showed my designation card.
Staff lied that the price included the teachers discount...even though the sign on door states open to the public. Poor customer service...they were putting on their coats to leave as we were paying the invoice for our purchases.

Very Nice place for teachers, especially. But hype...

Very Nice place for teachers, especially. But hyperactive moms Will find everything they need to keep their little Monsters occupied. Very affordable place for arts and crafts and educational materials.

The paradise for toddlers and back to school. In t...

The paradise for toddlers and back to school. In this department store, you will have a variety of tools for artists, several rows of toys and school materials. The staff will accompany you in your shopping to help you find your way around.

Very disappointed with the refund methods !! We re...

Very disappointed with the refund methods !! We returned items 16 days ago. They accepted our items but we were told that the refund would follow in the following days. 16 days later still no refund. We went in person and they say the weather is longer because of the Covid!
For more than two weeks we have been waiting for the refund on our credit card! During this time we pay interest on purchases that we no longer have!

It was the last time I went there for shopping!
The store is fine and there are several articles but when you ask for information on the articles, the employees say they don't know ....

Two weeks later ... still no refund!
My partner shows up at the store again but this time asks for an immediate refund.
After talking to two employees .... we finally got our refund the same day!

Brault and Bouthillier responded to my comments on Google asking me to contact them. At first I didn't want to waste my time ... But I decided to respond in case it might make a difference for a future situation ...
It s been a week since I replied to their messages and I ve never heard back from them.

This store for games, toys and other educational p...

This store for games, toys and other educational products is very well laid out and large.
The effort of presentation and customer experience is high.

Many sellers are present to answer customer questions.

The problem, not least, is that the prices are excessive for most products ...
Example: a small wooden table for children, or rather plywood, and made in Thailand at $ 80 + taxes ...

Extremely disappointed. NO service. I asked for he...

Extremely disappointed. NO service. I asked for help. 5 mins later I ask my question again, he forgot. He left to inquire to say that he could not find the product. Didn't offer me anything else, it's just put behind the counter to chat with a colleague. So I d always go to FDMT, it s further, but they always gave me good advice and help, with very good service.

Editons Brault & Bouthillier Inc

Editons Brault & Bouthillier Inc

4.3