Benson Tran

Review of Ed Voyles Honda

I'm honestly not surprised by the recent negative ...

I'm honestly not surprised by the recent negative reviews. I purchased a new car here last month and the whole ordeal felt really slimy. I was given a pretty low offer on my trade-in and when I negotiated a higher price for it, they somehow came up with fees/loss of discounts I would be getting at the finance office. Everything seemed like smoke-and-mirrors throughout the entire transaction. I also negotiated some freebies for my purchase (all weather floor mats, spare tire) and it was like pulling teeth to get them to provide it for me. I was not able to get it day 1 of the purchase, and I had to badger my dealer over and over to be able to schedule an appointment for the installation.

Finally, after purchasing the vehicle, we were informed that the dealer we were working with tested positive for COVID-19. I felt that they were not following proper safety procedures and didn't seem to take the pandemic seriously, since in all of our interactions with them, their masks were either improperly worn or nonexistent.

This dealer is honestly lucky they had the exact car that I wanted in the entire area or I would've gone somewhere else in a heartbeat. I'll take my money to another Honda dealership or an independent shop for all other service-related needs.

If you can find the car/equivalent that you like somewhere else, please do yourself a favor and do that. There are so many other Honda dealerships in the area.