Eataly NYC (La Birreria) Review

Had the most awful experience recently dining here with my family! We were on vacation and was told the food was nice so we thought we d have Italian food! Firstly the wait for a table was about an hour after asking a waiter earlier that day if he felt we d need to book! He says no! Anytime before 7pm is quiet! Not so much!! After finally getting a table we were sat in a little cold room upstairs next to a window with no heating, it s December in New York for goodness sake. Finally, the most experienced waiter apparantley took our order! I ll get back to that! A large party joined our really cold room on the bigger table next to us! For some reason they got their food quicker as they were not having a dried pasta! This is from the experienced waiter!! However, after waiting longer I spoke to a manager and asked why we were waiting so long for our food for her to tell me that the table that were seated after us had placed their food order before us! No, don t think so! I suspect the experienced waiter screwed up our order! As a manager she was extremely rude and unhelpful, wish I got your name. Anyway, I couldn t be bothered arguing anymore, kids were hungry and waited long enough already. Food arrives and my 10 year old son started to eat his spaghetti, you know the one where it takes longer to cook but the table sat next to us managed to get some sort of magic spaghetti that takes quicker to cook! Anyway, son was tucking into his spaghetti only to find a plastic lid underneath from a tub of tomato sauce that had been clearly heated up and said lid was left in his bowl. Yuk!! Another manager approached to tell us he didn t know how it could ve happened and that the pasta comes in tanks! Really, I was told our order took longer as it was a dried pasta and needed at least 20mins to cook! Just awful.! Awful staff and awful food. Definitely won t be recommending this place in a hurry! Shame on yous.

Good but not great for most things. Overpriced even for overpriced.

It's inside a market so the ingredients are sourced from the market directly which means the food is all as fresh as it gets. Excellent place to eat, very crowded with about 15 minutes waiting time for a table.

We ran into this place looking for authentic Italian food and we found more than we expected. This place is a market/restaurant with amazing cheeses, wines, Olive oils and many other items rarely found outside of Italy. We ate here two days in a row and took home an amazing truffle sheep's milk cheese.

Oh my Gosh! The food and service was Absolutely Excellent!

Eataly NYC was a good experience overall. However we were initially seated next to a woman screaming about her personal experiences on a cell phone while eating so we moved and the wait staff was very gracious and apologized for the problem, Pizza was good but a little "moist". Eataly Chicago is cooler with the two story building. The foodie vibe is intense and the selection unequaled.

Not worth the hype. Overpriced, overcrowded and nothing that you couldn't find somewhere else for cheaper.

Wonderful Italian restaurant and fresh market. It's indoors so you're out of the cold, and sells any type of fresh pasta or cheese that you could want. Great selection of wines. Only downside is it's quite busy and hard to find a table.

Amazing market, food, music, wine, makes you believe you've walked into a small village. Surreal

Fabulous but would be SO much better if all the tourists would stay away!

The slowest place to get a coffee! Unbelievable how slow they are on taking orders and making a cappuccino.

One of my fave places in NY.. a bit of everything but each thing supremely executed. Be aware of the pickpockets though..

It's quite amazing that a place like this exists. There are a ton of quality foods to buy, and several restaurants to dine at. It was pretty crowded, but I think it adds to the bustling marketplace vibe. I went to the seafood restaurant where I tried a pan seared flounder and sea urchin crostini. The fish was soft and delicate, while the urchin was rich and laden with a butter sauce. It is a really unique place and a lot of fun.

This place is crowded all the time. Its a fun scene as its very energetic in that part of town but its a little too loud and hectic for me. The vegetarian options were commendable and I hear their seafood is good. Overall fun the first time but wouldn't go back because it is soooo hectic with shoppers walking right through the restaurant.

Its Eataly, one of the greatest Italian markets in NYC. Amazing restaurants, amazing shops, what more can you say

The waiter should write things down instead of asking if that's what you ordered.
Food was alright, atmosphere was good

We tried the restaurants twice. This is has to be the closest to Italian food i had outside of Italy. By far the best pizza i had in the city..all ingredients are so fresh..full of flavors.

We also tried the pasta which was as good.
The cocktails are on the average side. Also the plates are Manhattan portions..so if you are a big eater you might have to consider that.
The restaurants are set in the crowded store..so be ready for the noise.

They have seperate restaurant for each section (pizza and pasta, steak, sea food, cold cuts, and vegiterian)..they told us we cant order from different sections at the same time..so the party has to agree on one restaurant to sit and order from.

It is on the pricy side..for 2 pizzas and 2 coctails we paid $70 plus taxes and tips.

Thousands
Of options to eat. A little bit of Italy in the flatiron district

Ate at the Pizza place in the back, it was great. Would go again

Visitors who have no place to cook these unparalleled ingredients are missing out!

Over priced on items that are available in Little Italy in The Bronx

I loooooove Eataly because I don't have to spend a ton of money to feel middle class fancy. I go about twice a year, maybe three times, so I make each trip count. It's a quick, fun way to escape the reality of Manhattan every so often, ESPECIALLY during lockdown.

There is a little bit of heaven for everyone in this place. That is the only way to describe it. Food is great, no reservations accepted to the restaurants but use the wait to get coffee or shop around.

The location is very beautiful, excellent quality food, but the portions are too small and the prices are a bit high !!

Fun, good variety of great food, but can get very crowded and hard to find a seat.

So much to choose from great place been here more than once.

You'll wish one was in your town too. Browse this huge grocery filled with Italian delicacies. Nosh at the wine bar. Or sit down for an excellent lunch at one of the various stations (the fish counter is my personal favorite, if they have razor clams on the menu - order them).

You have to wait too much. The food is not excelent. Too expensive. The service was not OK

Very very nice place to have lunch, dinner, do some shopping or just hang out. Lots of very fresh products. We eat a pasta dish there ... very very good dish even if a bit expensive. You have to come and take a look!

Expensive. The quality is just ok. A true tourist trap, their marketing is genius but marketing does not fill you up. Have yet to have something here where I want it have it again, maybe the espresso. That s it.

Can't believe how packed it was with people - even though it's so huge.

Quality products, great meal options and wonderful sweets

Very interesting place to eat. A little expensive but nyc prices. What I did not like is that they serve me pasta to ask for cheese and that they take 5 minutes to bring you the cheese.

Excellent food, great wine, and good service all at a reasonable price.

Excellent place for drink a beer with friends enjoying good food. I especially recommend the table of cheese and presunto, which comes along with a really good Italian bread.

Such a great time walking around !
Talked with a few of the staff members here and they really know their stuff, look forward to coming back soon!

Fantastic choice. Every time we are in New York we take a suitcase of 'goodies' back home. Fantastic selection of everything Italian. Be prepared for food lovers overload.

Pros:
This is foodie wonderland - premium-plus quality produce - so try everything once.
In the restaurant sections the La Pizza pizza are sublime. Il Pesce Seafood bar is simply perfect. Manzo is oh so good. Rosticceria is delicious. The salami selection is truly world class. I'd would travel from London to the butcher section is I could. The cheese section is a glorious ode to milk's finest byproduct. It's impossible to get a bad coffee. Some of the worlds greatest Balsamico nestle in the shelves waiting to be taken home. The atmosphere here is a buzz. Food lovers heaven.

Con:
The La Pasta restaurant section was the only disappointing spot because the tomato based sauces are cooked to fast so that the caramelisation and stickiness never arrives on the plate, We tried La Pasta on three occasions and found all the tomato based pasta dishes to be a bit insipid, which considering the food wonderland about was a pico pity. Spend some time on the sugo guys, an extra minute or two and the sauce goes from simply tomato to simply gorgeous.

so over-crowded all the time, but the food and restaurants always bring me back. the chicago location is my favorite.

Excellent Italian products and food but very snobbish staff. Only the guy at the pasta food counter was friendly and professional all other staff had very bad attitude.
Would have second thoughts to visit again...

Always crowded, but high quality food is worth the craziness

The food and service was incredible. The security guard near closing time was rude, impolite, and inconsiderate. At a place like Eataly, one would expect kindness in all staff. We were asked to finish our desserts in the cafe area towards closing by the manager of the restaurant. Upon entering the cafe area, the security guard approached with verbal hostility. An altercation ensued and upper management had to be involved. Otherwise, this place is great. Just don't go near closing time.

Such a fun place. I didn't have time to do much other than buy some prosciutto, but it was silken perfection.

Anything and everything Italian. Everyone i came into contact with was very professional and helpful and there must be 300 people working at any given time. Overwhelming in a good way.

very slow service, which is unusual. Bruchetta of the Day was ok but nothing more- also unusual. Maybe some staffing issues in kitchen?

Good vegetable salad, mediocre fruit. So overpriced.

I could spend all day in here. Had a great meal at the pasta restaurant. The tomato garlic bread was in a different league.

Great way to spend father's day
Great market place! I highly recommend it

Very nice environment to take out-of-town guests, otherwise it's a place you visit once to say you have been. The crowd does skew a little older and the prices are not very cheap, think gourmet foods at gourmet prices. Be sure to check their website for events, sometimes there are free tasting or talks that are work a look. There's also a rooftop bar, again the crowd skews older and it's not cheap.

My favorite part of visiting NYC. love the fun atmosphere and the wide selection of items. The fresh coffee is a must have.

The pizza was delicious and the service was amazing. I came here with some friends and we had the best pizza crust ever!

Absolutely fantastic. We loved it so much that we ate there on the first and last day of our trip to NY. We were gifted to be served by an incredible barman/waiter called Robinson who was the main reason that we returned. The quality of the food was incredible - they adapted a delicious pasta dish with truffles to a vegan version using olive oil rather than butter without one second of hesitation for which I'm deeply grateful. The expresso bar was also a treat - great professionalism from the barista and perfect espressos. Thank you to the entire team at Eately - we'll definitely be back.

Very very crowded, but otherwise this italian market is awesome ! Great food and good variety of authentic italian products.