Awesome customer service!!! Observative staff, knew I needed assistance. He was there right away, got all what I needed. Feels good to have that great customer service which we barely see any more. Thank You!
Chris was awesome, ask for Chris
Thanks
Helpful and knowledgeable staff and got an amazing deal on a perfect spa. Only place in the tristate with multiple models instock.
Today was my first time ever in that store. I'm giving it 2 stars because 1, the store is nice, 2, because there is a nice selection of things. I did not like the employees, very dry/dull. As soon as I walked in they looked at me and began to follow me and ask me if I needed any help, I felt as though they were judging me like I was going to steal something. I felt very uncomfortable in the store and just decided to leave.
I absolutely love the pool they installed. I would give them a 5+ for that. Our Project managed Jeff Murphy was great. After the install we went there a few times for chemicals. If I could, I would give them a NEGATIVE 5 for the support and chemistry after the install.
They tried to sell my wife $200 worth of something they fully admitted would not solve our problem. Every time I would go there, they would throw out the water bottle I had brought in from another pool store and complain about it, showing a total lack of integrity. Then they would proceed to test the water samples plunging the same crusher into each test tube and when I question them they tell me "It doesn't matter". It sure does! You contaminated the next sample with the chemicals you added in the last tube! Did anyone there take High school chemistry?
Run, don't walk away from this place for your pool chemistry. They were great installers but end your relationship with them after the install.
Leslie's isn't great either but at least they are not sexist and absolutely a pain to deal with. I dread every time I went in that place. Not because of the cost of chemicals but because of the staff that work there.
Looked everywhere for a 16' pool. Only place that had one, and for a good price
So far, so good. Will let you know the final rating once the final work is complete. Like the sales person, so far. I normally don't rate or comment until everything is done. Google is asking now...
Too pushy on getting you to buy something, simply asked a question and the lady googled it. Literally baffled me. She had someone go in back and get a pump out for me to buy even though all I was doing was asking the prices on them first. Just assumed I would purchase no matter what, wont let you get a word in. Sticking to Watsons from now on.
So here's the deal with this joke of a place. My dear sweet mom went and bought some garbage clips for her pool cover. Made in China, go figure. The man behind the counter (rude ass punk) stated that we were installing them wrong. His hands as soft and girly telling the guy who has actually put this cover on for the past 8 years that it was me that was doing it wrong. Then has the Cahone to tell my mom not to take that tone with him. We have been going to that place for over 30 years. He ended our business relationship today because it was "Company policy" not to take that merchandise back. It was defective you moron! Store credit! Sure! That will be the last time we step in your place (over $8) rude and disrespectful. Nobody talks to my mom like that. I am a Christian, but back in the day I would have beat the brakes off that chump for General purpose.......
Ok, rant over!
Get all of my pool supplies there. Very helpful employees
Had to wait a little bit to get help, but eventually was helped by a knowledgeable employee. In their defense, they were very busy. Employees always seem to be helpful.
Guys just sitting behind the counter instead of helping people.
It was an absolute pleasure dealing with the very knowledgeable staff at Eastgate Pools when purchasing our new hot tub . When your spending $6000 you want someone to be as honest as possible with you. We felt that we got that and more. We loved the help, the delivery and setup and the use of this new beauty. Thanks Eastgate Pools you all ROCK!!!
There are some great employees here yes there prices are a bit higher I had an issues with my pump at first the few people I talked to had no idea what type of the filter I was talking about but the older gentleman that work there knew what I was talking about and in a quick description of my problem they told me what parts were broken and I was able to get the parts and they gave me a breif description on how to fix the issues and I was on my way
Went to look at pools not sure if we wanted an inground or above. Scott was very helpful and answered all of our questions. Just wish it didn't take so long to get it installed but very excited about our inground pool purchase!!
They always have what I need and are so friendly ave knowledgeable.
Sold me the wrong parts to my pool, told me they would work, they didn't and actually put a hole in my liner
Shaft Seal kit for Hayward Superpump: Eastgate Pools - $18, Watsons - $8
Just sayin...
I see the owner responded saying my facts are incorrect. I have included a pic of the shaft seal kit from Watson's Eastgate. Watson's price was actually $9 not $8. I do not have a copy of my receipt from Eastgate Pools to post. I called them for a price and they said around $16. That's a 77% markup over Watsons.
Everyone was great, Chris was extremely helpful as usual. Highly recommend this place
This company "sold" us a pool over the internet without even sending a sales rep out to look at our yard! They required half of the money up front that is not refundable for some reason. Left the estimate open ended because it's impossible for them to know the extent of grading necessary since all they've done so far is run my credit card. I believe this pool will not fit in my yard without extensive grading that will be completely unreasonable to my finances . but still a month out and they still will not let me cancel without keeping my $1700 that they have absolutely nothing in. Shady business ethics and not looking forward to the nightmare to having to deal with a company who operates like this! I'm afraid they're going to slam this thing together and disappear. Highly recommend looking elsewhere
Arrived at the store this morning looking to buy a spa hot tub talked with salesman we asked several questions about the spa and service department. The salesman told us they wouldn't be carrying that brand anymore. He did say that they would still service the unit. When asked about Pryor service department problems they had several years ago he said were done and walked away. Well I guess he walked away from a 6000 dollar sale that went to another store they were happy to take a cash sell!!!!!!!
Just now I talked to the Store Manager and he was very polite and apologized.
It's a big lots of a store but you almost feel lost looking around
Overpriced!!!!! Staff are smarmy til they realize you aren't gonna buy something big then they are rude and talk about the customers amongst themselves knowing that you can still here them. I won't spend another penny with these people
Tim
I felt I was being fair when I mentioned unannounced. I refrained from using the word trespassing.
The definition of Trespassing is entering the owners land or property without permission. The most important thing is that we still have our dog !
Our delivery showed up unannounced and for whatever reason the delivery guys proceeded to open the gate to our backyard and let my German Shepherd out !! My husband and myself had to spend our morning chasing him thru backyards as both employees stood and watched ! We never received a apology from either one of the employees !!!
The employee brings in the table and instead of apologizing..hands my husband the invoice asking us to pay the balance due ! Unbelievable
I call the store after they leave and speak with Scott Who offers to knock $100 off for the inconvenience.
My advice to Eastgate pools is to further train your employees to use common sense. My phone number was on the invoice a simple phone call would ve resulted in none of this happening. I live five minutes from Eastgate pools my next purchase I will drive 40 minutes to Watson s
Guy seemed put out to talk to us and really just detered us from buying a pool. Well from them anyway
Great service but very expensive paid over 700.00 just to have the light replaced
Have been a faithful customer for over five years. The customer service has taken a noticeable downturn. The store manager was very rude. Don't want to stand behind their defect products lately. Pool service used to be top notch but this year it has been unreliable with shoddy workmanship. Very disappointed in the latest changes in attitude and service at the store.
We just had an inground pool installed and I couldn't ask for a better experience. Chris was very helpful in the store when picking out the pool and options. Jeff and his installers were great. It was very cool to see the pool building process and all the detail that goes into it. From start to finish I had a great experience and would definitely recommend them for an inground pool.
Great experience. Charles very experienced and helps guide you to making the right decision in pools for your family. Great experience, best prices we could find in the greater Cincinnati area.
Love this place, best staff and best deals around. Love that a local business has been thriving in this area for so long.
Overpriced on most of their chemicals they do however provide free testing but no matter what you always need calcium which is a money racket IMO
Polite helpful knowledgeable staff simple process in purchasing our first pool.
My experience was horrible. Took a hot tub pump to have them replace a bearing on the shaft. They called and they told me it was bad had to replace the entire pump it was going to be over $400 so I said no you re wrong. They made me pay $90 to get it back so I went to go get it and they said they put it together so I go home and hook it up to make a video of it running to show them the pump works fine just needs a bearing. They didn t put it back together correctly and it speeed water all over. So I took it to Wheatley electric service and they replaced the bearing for $35 has been running for 8 months now completely fine.
Helpful staff. They knew I wasn't currently in the market for a new pool but they were still happy to answer all my questions and concerns.
They have everything you need for your backyard, including great advice.
They are our go to place for pool service. Always have been a pleasure to work with and for the most part timely in addressing our needs.
The best thing I can say about them is that their installation guys were efficient. Beware: you WILL need an electrician (look up: "pool bonding"), and they WON'T be available within a MONTH of when you need them, and it will cost you about $2k, but Eastgate Pools isn't going to tell you that, because they want your money, and they want it NOW. We just wasted $3k on a pool we can't use until September...when we won't need a pool.
They're smooth-talkers, though. I initially gave them five stars.
Good equipment. But not very knowledgeable in what they sell. I bought a hot tub and the service tech could not set the dip switches correctly. I set them and when I complained to the service manager he just got irate at me.
They came hit three rocks stopped said it was too rocky left the mess said they could not put the pool in. They disentangle know what I was going to do with the 6 ton of sand that they told me to have before they got there I would have to pay for it myself that after waiting two months.
We have been a customer of Eastgate for over 20 years! They have put an in ground pool in for us and a hot tub as well. We have purchased patio furniture from them too. Great quality! We are always taken care of in a timely manner and their staff is very personable and accommodating. I would highly recommend Eastgate Pools and Spas!
Huge disappointment to call about an above ground pool that has lost all the water. I was looking for guidance on replacement and felt the person answering the call, "Charles" was argumentative and not helpful on answering questions! His response was I have got to get water in the pool. What is the sense in filling a pool with a hole? I need the liner replaced and they don't do that. So now what do I do in January about this???
Huge selection of pools, hot tubes and all the extras. They delivered mine, put it right where I wanted. In store staff circle you like sharks, but service staff are great.
Absolutely great products and the best customer service I've ever had. Went to Watsons to get a hot tub and they never gave me the time of day. Tried several other stores until we found Eastgate and we've been more than taken care of. Got my hot tub and couldn't be happier. Huge shout out to Charles, Kenny, John, and I forgot to ask the name of the fourth gentleman who came back out Friday evening to hook everything together for me. Couldn't be more pleased with my experience.
tl;dr: This place is the best, I'll be a lifetime customer
We stopped by on a weekend looking to buy a pool, but after standing around for about 30 minutes, and asking several people with name tags on about who to talk to, we ended up leaving without ever getting to talk to a salesperson. And even with a large sign on the door stating that its their policy for all customers to wear masks, the only people wearing them inside were the sales staff.
Edit*** Eastgate Pools called and agreed to make this situatuin right. Chris sent the installer over right away to fix the leak. Thank you for making this right. Bought a new above ground and had installed. The installer left his 2 employees there, but called every fifteen minutes, rushing them. I had to secure my cap piece myself, it was there but not hooked. Called about major leak at the hose and sand filter. He would not return my call and had to call main office ( the installer lives close to me) 2 days later he came while I was at work. He took it from a constant stream to a slow leak. I wouldn't recommend to anyone.
Good luck getting a hold of the service dept. I had to actually show up at the store location before someone would talk to me. 3 weeks later I m still waiting on warranty service and parts. In other words, don t buy a saltwater system.
Always very helpful and knowledgeable, friendly staff!
I called Eastgate Pools to come fix two large wrinkles from my pool liner lifting and pulled away from the bead over the winter. They did a WONDERFUL job. Cannot even see where the wrinkles were. Great job Eastgate Pool service department!
Had pool installed at end of 2017. As part of the installation, I used an electrician recommended by Eastgate Pools. Their recommended electrician did an inadequate job of running sufficient electric to the filter, heater, lighting and sump pump so breakers constantly trip.
During the second season of having the pool (2019) we started getting water collecting under the vinyl liner and the liner moved leaving wrinkles all over. Sump would continually trip and water would continue to accumulate. Was told to drain most of water and they would straighten liner. Multiple phone calls and some no showed service calls, issue still not resolved and now (on 10/9/19) being told that it's too cool out and will have to fill pool, cover for winter and deal with it next spring.
While they are polite on the phone, the pool sucks. 40K thrown away.
All I can say is if u r buying a pool better go buy it in April bc I understand that rain has alot to do with it but I bought mine on june 2nd and this is july 31st n the salesman and I have had 10 different emails between is n finally after a few emails today and I told him the installers were not here I guess he finally realized he was talking to me and not another person.Which when he called me he told me that he thought I was someone's wife that was calling about the installation date now if I was emailing about someone's else's acct. Wouldn't I mention the buyers name but no I didnt mention it bc the email says my name. So I wish everyone better service then what I'm going through bc all I'm getting is I'm sorry not hey we will give you some chemicals or something since u did miss a whole days worth of work bc of us
Awesome great staff. Finding us the best price and products that we really need!
After going to several pool companies to clear up an algae problem, one trip to Eastgate pools and talking to Ashlee pool is now clear. Thank you Ashlee and Eastgate pools.
Everything from outdoor furniture to pool chemicals, and more. Very friendly and knowledgeable staff. Tested my hot tub water for me and helped me clean my green pool in no time. Highly recommended.
Very disappointed. Common sense would tell you that if you can get to the pile of sand by using Your bobcat on the driveway and not destroy someone s entire yard then you should. Well the guy who installed ours does not have common sense. Came home to my whole back yard a muddy mess. Several other issues include the scheduled date being pushed around and the clean up I have to do after installation. Would not recommend
Think twice about doing business with this company.
After the job is complete and they've been paid, their service is non-existent.
Dont expect to return there junk products they just replace it with the same junk
Good selection of patio furniture and gas grill that are a notch above the big box stores.
Craig is a very honest and knowledgeable salesman. We bought from here after days of shopping and comparing.
Terrible. Went for a gasket tryed to tell me they don't make what I need anymore. Tryed to get me to buy new filter system over 400$. Left went to Watson's Eastgate got what I needed only 14$ won't shop Eastgate pools anymore. Always miss lead people
We purchased a pool and a spa. Both are beautiful and exactly what we had hoped for. The spa installers were wonderful. My only complaint is with the pool installers. While they did a nice installation job, they used my yard as their trash can and then told us that it was the customer's responsibility to clean up the mess. Used cups, straws, drink lids, and cigarette butts everywhere.
I gave Eastgate Pools 5 stars because they did exactly as they said. Our pool was installed very quickly and efficiently on the day we were told. The installers arrived early and got the job finished in no time, on one the hottest days this summer. I would recommend Eastgate before any of the other pool companies in the area.
The contractor who dug our pool out dug down more than what was needed. He built himself a "landing pad" for his bobcat to make it "easier" for him. Which instead should've been placed somewhere for easy removal for us the customer. What he did cost us an extra $1800.00 for dirt removal. On top of this our new liner was ripped at the seam. He called asked for a new liner immediately. Eastgate sends a technician to do a patch. Patch failed had to wait and additional 2 days for a new liner and fill our pool up twice. These two things cost us an extra $2000.00 on top of what the pool had cost. Haven't heard a peep from Eastgate Pools after speaking with managers and them knowing this. Check cashed and that's all they were worried about.
We just bought a pool from them today. Charles Kelley, our salesman was great! He didn't pressure us at all, and upfront with the timeline we were looking at (about 2 months to be installed because EVERYONE bought a pool this year). We stopped in a week ago to talk to him and get information, and took a week to decide. He gave us all the information we needed and encouraged us to think it over. Other employees at the store seemed just as friendly, and attentive. One gentleman helped us locate Charles today so we could purchase.
I just hope the next 8 weeks go fast!
eastgatepools.com
